Intersted in a career in the financial industry? Expore bank jobs, finance jobs, admin jobs, sales jobs, and more at Citigroup!en-ushttp://citigroup.jobs2web.com/images/citigroup/CitiLGID1.gifcitigroup.jobs2web.com720
FUNCTIONS & RESPONSIBILITIES
· Personal Banker (PB) are primarily responsible to acquire and forge high-end CitiBanking customers.
· PB is a position of high Profile:, high integrity with good and strong values built into the character.
· The individual is expected to be a team player and requires to have good product knowledge, competency, experience and relationship management skills.
· Functions include deepening and broadening account relationships through providing advisory services an investment/insurance products hence generating revenue for a more profitable relationship with the main focus on Wealth Management.
· As a PB will have to explore and expand on new customer base through referrals from customers or through personalized/advisory services provided by one self.
·
The individual must possess passion for customer service where the PB is responsible in handling clients' enquiries as well as resolution of complaints, making sure that they follow through the end-to-end process of the investigations.
· They should always keep in touch with customers to adopt a "holding hand" policy.
· The individual should also be able to structure his/her task and manage time effectively with a keen mind on prioritizing.

PERSONAL ATTRIBUTES/PROFILE
· Graduate, preferably majoring in Marketing and Business Administration.
· 1-2 years working experience in a financial institution is an added advantage.
· Age between 24 to 28
· Strong team player with good communication skills
· Detailed and meticulous
· Adaptable, able to work independently and initiative driven.

Due to local legislation requirements, this position is open to Malaysian citizens only.

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Citigold-Personal-Banker-Job-APAC/428297/4282974282972009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
Strategic Marketing Manager

Country Marketing

Global Consumer Banking Singapore

Job Responsibilities

As part of the country marketing team, you will be assisting the Head of Strategic Marketing & Communications, working closely with each Business Unit (including Retail Banking, Credit Payment Products and Indirect Finance Group) on key marketing campaigns so as to ensure right messaging, integration and consistency in our branding and marketing campaigns across the bank.

You will assist in the development and implementation of Bank-wide integrated marketing strategies that will cut across all customer touch points.

Leveraging off the Bank's resources - you will also work closely with any relevant Business Units and within Country Marketing to deliver seamless and integrated customer-centric propositions so as to build Brand KPIs.

Together with the Country Marketing Team, you will work to ensure a high brand awareness and strengthen the key image of the Citibank brand.

Specifications/Qualifications

You should possess a degree, with at least 6-8 years' experience in marketing, preferably in consumer banking.

People we're looking for:

· Proven track record in developing, managing advertising/marketing campaigns that have achieved specific business objectives are essential.

· Ability to balance strategic thinking with attention to details

· Excellent oral and written communication skills

· Ability to work well with teams across all levels

· Strong project management and conceptual skills with ability to multi-task and work under tremendous pressure

· Independent, self-motivated, high level of initiative & energy

· Creative, constantly challenges self to be innovative in idea generation

· Demonstrated ability to deliver results on a timely basis and within budget

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Strategic-Marketing-Manager-Job-APAC/428298/4282984282982009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
We understand that making a career choice is one of the most important decisions that an individual has to take. As a University student, you are at the threshold of making this tough decision. With so many questions and uncertainties involved, it is extremely important that one makes an informed choice. At Citibank, we realise this and strive towards helping students interested in consumer banking get a first-hand experience in the industry while they are still at University. We have carefully crafted an internship program to aid your decision-making. The program is tailored to provide you with an invaluable opportunity of working in and learning about the world's leading financial institution.

We offer a structured 10-week program where interns will be assigned a project with real business impact. During the course of the project, interns will have the opportunity to network with senior management, work alongside experienced professionals, attend meetings, contribute to team discussion, and take part in the bank's activities.

There will be 2 intakes for the internship program each year, one during year-end and the other during summer.

Citibank is recruiting dynamic individuals with diverse backgrounds and interests to join us for the GCB Internship Program. Applicants should be in their penultimate or final year of studies.

What we expect from you:
- Excellent academic results coupled with active involvement in school or community activities
- Leadership ability
- Creativity and strong analytical skills
- Integrity and self-awareness
- Excellent communication ability and interpersonal skills
- A global outlook

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Intern-Global-Consumer-Bank-Job-APAC/428300/4283004283002009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
· Managing and liaising with clients on their transactions and inquiries to ensure that we deliver and overly meet their expectations;
· Understanding and delivering a wide range of Products and Services to our clients.
· Delivering a comprehensive Domestic and Global Clearing and Custodian solutions and flexible delivery options across multiple currency;
· Understanding Domestic and Global Capital Market and drive underwriting and advisory opportunity as well as other Treasury and Trade products and services;
· Other responsibilities includes Ensuring and Monitoring credit approval, AML/KYC-CADD, Documentation and other internal requirements have been obtained including performing annual/periodic review as per required credit and other internal policies and procedures;
· Direct interactions with other department such as Citiservice, Treasury, DU, PMU, Legal Unit, Compliance and Operations, and Citibank global branches.

· Preferably has work experience (min 2 yrs) in an organization pertaining to the Relationship Management Area;
· Knowledge on Treasury, Funds, Capital Market, and/or Trade is a plus;
· Hard worker & detail oriented and willing to work as a team
· Minimum supervision needed
· Familiar with relevant BI regulations etc.

Primary Location: APAC/Japan-Indonesia]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-INDONES-Relationship-Manager-Global-Client-Management-Job-APAC/428302/4283024283022009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Indonesia
·Engage in sales appointments with customers for financial needs analysis, cross-sell extensive range of insurance and investment-linked products, and close deals. Telemarketing team will provide support on leads referral.

·Handle all necessary follow-up work related to the deal and provide superior after sales services.

·Achieve individual sales goal.

·Comply with established policies and procedures to ensure the safety and security of bank's and customer's asset.

·University graduate with minimum 1 year of sales or marketing experience.

·Pass in HKSI LE Paper 1, 7 & 8 and IIQE Papers would be a definite advantage.

·Customer focused, fast learner, achievement oriented with good people skills.

·Fluent in Cantonese, Mandarin, and English are preferred.

·Those with financial planning experience will be considered for more senior positions.

Primary Location: APAC/Japan-HKG-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KO-HK-GCG-Financial-Planning-Consultant-Cards-Business-Job-APAC/428305/4283054283052009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong
Position Objective
To provide MIS support by producing portfolio reports and information to management and regulatory bodies on a timely basis.

Position Description:
The position requires an individual who is IT literate and with sound analytical skills.

Principal Responsibilities
Compilation and extraction of data from various sources.

Preparation of portfolio and regulatory reports for the Bank's management and BNM.

Monitoring and tracking of various portfolio caps and triggers.

Analysis of portfolio data against macroeconomic trends.

Provide MIS support to the various functional units within the Risk Dept.

Undertake projects and assignments as and when required.

Qualifications and Knowledge/Skills/Behaviour
Degree in a business/quantitative discipline would be preferred.

Good understanding of banking products.

Conversant with "Excel" and database management software.

Able to work within tight deadlines.

Strong team player.

Only shortlisted candidates will be notified

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-PORTFOLIO-MANAGER,-COMMERCIAL-BANKING-RISK-Job-APAC/428306/4283064283062009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
Position Description:
· Product Sales Specialist responsible for supporting/delivering cash solutions to corporate names within the Corporate Banking Group .
Principal Responsibilities
· Sales responsibilities for a portfolio of corporate bank customers, including prospects, covering cash management solutions. Individual will primarily be responsible for:
o Identifying customer opportunities
o Understanding customer needs and goals
o Proposal generation followed by presentation
o Deal negotiation and closure
· Grow share of wallet via x-selling activities to existing cash customers.

Qualifications and Knowledge/Skills/Behaviour
· Degree in a business/quantitative discipline would be preferred.
· Good understanding of basic cash management products.
· Outgoing personality
· Good team player with ability to lead cross functional team in the bank to provide excellent service to targeted client base.
· Strong sales/marketing individual who is very outcome focused

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Cash-Sales-Manager-in-Penang-(Manager-Assistant-Vice-President)-Job-APAC/428308/4283084283082009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
To source and book new loan application through various channels:

- Personal Referrals
- Developers Launches
- Leads provided by Citibank
- Real Estate Agency
- Others
· To ensure monthly sales targets are met
· To uphold the corporate image of Citibank
· To cross-sell Citibank products and services
· To work independently with minimum supervision
· To be a team player and willing to take on responsibilities
· To ensure compliance and consistency with Citigroup's Compliance & Control policy

· Candidate must possess at least a Diploma , Advanced / Higher / Graduate Diploma and Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field. However, SPM holders with relevant experience and the right attitude will be considered.
· Fresh Graduates are encourage to apply
· Must be fluent in English and Bahasa Malaysia
· Should possess an outgoing personality with good interpersonal & communication skills
· Must be quality conscious, highly motivated, success-driven and result oriented
· Due to local legislation requirements, this postion is open for Malaysian citizen only

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Mortgage-Sales-Officer-Job-APAC/428313/4283134283132009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
To source and book new loan application through telemarketing channel via leads provided by Citibank

·
To uphold the corporate image of Citibank

·
To cross-sell Citibank products and services

·
To work independently with minimum supervision

·
To be a team player and willing to take on responsibilities

·
To ensure compliance and consistency with Citigroup's Compliance & Control policy

Candidate must possess at least a Diploma , Advanced / Higher / Graduate Diploma and Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field. However, SPM holders with relevant experience and the right attitude will be considered.

Fresh Graduates are encourage to apply

Must be fluent in English and Bahasa Malaysia

Should possess an outgoing personality with good interpersonal & communication skills

Must be quality conscious, highly motivated, success-driven and result oriented

Due to local legislation requirements, this postion is open for Malaysian citizen only

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Mortgage-Telemarketing-Officer-Job-APAC/428314/4283144283142009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
· To acquire new customers / Profile: footing for CitiBusiness customers
·To build business expertise in targeted SME industries
·To meet and exceed sales performance indicator
·To be well versed with product knowledge and credit criteria
·To ensure compliance and consistency with bank's Compliance & Control policy

·Recognized degree with 1 year sales experience, preferably in a financial institution
·Sufficient knowledge in SME markets & commercial products
·Strong team player with good communication skills
·Adaptable, able to work independently and initiative driven
·Motivated with strong drive to succeed

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Citibusiness-Personal-Banker-KL-Job-APAC/428315/4283154283152009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
·To acquire new customers and generate new leads for acquisition purposes

·To formulate & implement competitive customer retention & utilization strategies

·To meet and exceed sales performance indicator

·To prepare sales performance indicator reports

·To well versed with product knowledge and credit criteria

·To ensure compliance and consistency with bank's Compliance & Control policy

·Recognized degree with 3 - 5 years experience in SME Banking industry preferably with portfolio management role in a financial institution

·Strong credit evaluation skills

·Expert knowledge of SME market & products

·Able to work independently & initiative driven

·Team player with ability to ignite team passion towards growing the business

·Strong interpersonal skills to orchestrate internal support for customer ownership

·Excellent communication, influencing, negotiation and people skills

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Citibusiness-Relationship-Manager-KL-Job-APAC/428316/4283164283162009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
PROJECT MANAGER
· Manage and deliver both cross functional and inter-business projects and solutions
· Drive cost saves, productivity and straight through processing projects
· Coordinate and work closely with Regional teams and in-country business groups on project requirements, schedules and implementation
· Ensure completeness and compliance to Citigroup policies and regulatory requirements

Requirements:
· At least one year experience in project management preferably in a financial institution
· Excellent communication skills and high proficiency in Microsoft Office
· Ability to work independently and multi-task under tight deadlines
· Ability to interact with multiple levels of management
· Resourceful and adaptable

* Due to local legislation requirements, this position is open for Malaysian Citizens only.

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Support-Services-Project-Manager-Job-APAC/428319/4283194283192009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
· Monitor all systems via centralised monitoring toolsets, to resolve or escalate problems in accordance with documented process and procedures, within pre-defined timelines, to prevent any financial impact to the business.
· All errors must be logged within the Business agreed Problem Management System, to the defined standard and in accordance with departmental requirements.
· Coordination of Service restoration activities, which include conference call facilitation, escalation to support organisations, notification to senior TI managers & Customers/Business, using pre-defined problem and incident management standards and toolsets.
· Perform all manual activities to the defined standard, following documented procedures explicitly, to ensure continuity and compliance of process. Any change related activities that require a change to the standard BAU documented process, both in terms of complexity or timing of event, must be performed exactly as stated within the fully approved change record. Escalate any inaccuracies, ambiguity or seek clarification where required, prior to performing non-BAU activities.
· Notify Line Manager or supervisor of trends or high point-in-time alerts that could be caused by an underlying issue, rather than a standard single component failure, such as a network device failure, venerability attack, infrastructure failure etc.
· Provide professional first-line support out of core Business Hours when customers report problems directly to the Command Centre. Command Centre Operatives will ascertain the scale and impact of a reported problem and escalate to the relevant Support Organisation where appropriate, notifying their line manager / supervisor accordingly.
· Perform all mandated processes, administration, compliance & attestation related activities within the defined timeline, to ensure the department remain audit compliant, taking ownership and accountability of your own deliverable actions.
· Assess and highlight risks in the environment based upon procedural exposures, current Information Security policies and Risk Assessments.

·Any IT associated qualifications would be advantageous.
·ITIL Foundation Certificate or similar is highly desirable.
·Educated to University level is desirable
·Ideally candidates should have previous experience working within a Command Centre environment, although similar roles will be considered. Exposure to a multiple platform environment supporting a large number of devices, applications and services, preferable with experience of working
Shift - to cover 24x7x365, is highly desirable.
·Proven IT problem management or error handling skills is essential.
·Fundamental knowledge of at least one platform, preferable multiple platforms.
·Usage of a professional Problem Management package, such as GPMS, Remedy, Infoman, VT etc., is desirable.
·Experience of Professional scheduling packages, such as OPC/TWS and Autosys would be advantageous.
·Experience of Netcool and / or Tivoli would be advantageous.
·Usage of commercial software, such as MS Word, Excel, Outlook etc., is essential. Additional exposure to other software packages is desirable

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Command-Center-Operatives-(EMEA-Datacenter)-Job-APAC/428321/4283214283212009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Responsible for content and applications deployment automation

Participate in analysis and design work as assigned by team leader

Above 3 years working experience with good knowledge of Unix System Administrator

Have development experience in Perl and XML will be highly preferred.

Have development experience in Java will be a plus.

With some experience in Ant/Nant, Tomcat, Weblogic will be a plus

Have experience with TeamSite and/or WorkSite will be a plus.

BS/MS degree in Computer Science or equivalent major

Fluent in Oral, reading and writing English, CET-6 above or TOEIC - Certificate holders highly preferred

Fluent in Oral, reading and written Japanese will be a plus

Good team player, strong sense of responsibility and good flexibility under certain work pressure

Primary Location: APAC/Japan-CHN-Liaoning-Dalian]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-LIAONING-DALI-Senior-Software-Engineer-Unix-System-Administrator-CMS-Job-APAC/428322/4283224283222009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Liaoning-Dalian
1. Develop and grow a portfolio of existing and new SME/MME relationships. This includes product enhancement as well as development of new business opportunities.
2. Formulate and implement competitive customer retention and utilisation strategies to drive and develop the profitability of the commercial banking business from lending, treasury and deposit/operating account perspective.

3. Cross-sell a wide range of banking products and services including Treasury, Cash Management and Trade products.

4. Prepare credit proposal within the risk parameters and guidelines.

5. You will be required to manage a Sales team and to work closely with the Marketing team. You will also work closely with the respective operational units to ensure daily operational processes and business requirements are in place (VP only).

1. A recognised degree with a minimum of 3- 8 years of Commercial Banking/SME experience. Note : working experience in Commercial Banking/SME business is preferred.

2. Posses strong network of commercial and/or middle market clients.

3. Posses strong credit evaluation ability, coupled with good marketing and sales
management skills.

4. Excellent communication, presentation and interpersonal skills.

5. Self motivated and results oriented.

6. Able to work independently under pressure and yet be an excellent team player

7. Due to local legislation requirements, this position is open to Malaysian citizens only

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Business-Development-Manager,-Commercial-Banking-in-KL-JB-PG-(Mgr-AVP-VP)-Job-APAC/428332/4283324283322009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
· Managing and liaising with clients on their transactions and inquiries to ensure that we deliver and overly meet their expectations;
· Understanding and delivering a wide range of Products and Services to our clients.
· Understanding Domestic and Global Capital Market and drive underwriting and advisory opportunity.
· Other responsibilities includes Ensuring and Monitoring credit approval, AML/KYC-CADD, Documentation and other internal requirements have been obtained including performing annual/periodic review as per required credit and other internal policies and procedures;
· Direct interactions with other department such as Citiservice, Treasury, DU, PMU, Legal Unit, Compliance and Operations, and Citibank global branches.

·
Having work experience (min 4 yrs) in an organization pertaining to the Relationship Management Area;

·
Knowledge on Treasury, Funds, Capital Market, and/or Trade is a plus;

·
Hard worker & detail oriented and willing to work as a team

·
Minimum supervision needed

·
Familiar with relevant BI regulations etc.

Primary Location: APAC/Japan-IDN-JW-Jakarta]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-IDN-JW-JAKAR-Relationship-Manager-Corporate-Banking-Job-APAC/428334/4283344283342009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-IDN-JW-Jakarta
Analyze the detailed business processes and functions supplied by Project Testing SME and map it to Test Requirements
Attend joint reviews with development and clients for Test Requirements, Plan and Criteria
Design and development of test cases and conditions.
Assist in the development and execution of Test Strategy/Plans.
Develop automated and manual Test Scripts / Scenarios
Execution and validation of test cases / scripts
Defect tracking and resolution
Participate in training when necessary

BS/MS degree in Computer Science or equivalent
3 to 5 years working experience, minimum 3 years of experience in software testing
Knowledge of financial business(a plus)
Knowledge of QA and SDLC development methodologies
Able to work in both UNIX and Windows environments (Shell and VB scripting is a plus)
Has the ability to work with minimum supervision to generate test plans and test cases.
Knowledge of SQL and Relational Database – Sybase and Oracle a plus
Knowledge of performance tools as a plus
Knowledge of SOA Architecture and testing techniques
Experience with automation techniques and automation tool sets, Mercury QTP 8.x.
Experience with non-GUI automation techniques (Test Harnesses)
Experience with Test Director 8.x.
Able to communicate effectively in English with team members in US, Shanghai and Hong Kong.
Prior experience of working in an off shore model is a plus
Well-organized process oriented individual. Excellent Analytical and written and verbal communication skills.
Proven ability to handle pressure & stress environment.
Quick learner and self-starter with an affinity for continuous improvement.

Primary Location: APAC/Japan-CHN-Shanghai-Shanghai]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-SHANGHAI-SHANGH-Senior-QA-Integration-Engineer-Job-APAC/428345/4283454283452009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Shanghai-Shanghai
To analyze requirements, write design or program specifications
To code .NET applications to implement product features
Communicate and work closely with peer developers
Guide and support junior developers

Bachelor or Master degree in computer science or relate
3-5 years working experience and 1-2 years on .NET developing in asp.net/c#/vb.net
Familiar with BS solutions, .net frameworks, common patterns, and best practices
Solid knowledge about OOA/OOD methodologies
Good knowledge of software development processes and methods
Strong (English) oral and written communication skills
Knowledge of database design, modeling and developing
Be familar with .NET Winform developerment is mandatory
Experiences with SQL Server and T-SQL
Experience on Web based application development using Java or ASP is a plus

Primary Location: APAC/Japan-CHN-Shanghai-Shanghai]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-SHANGHAI-SHANGH-Senior-.Net-Engineer-Job-APAC/428346/4283464283462009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Shanghai-Shanghai
Functions & Responsibilities
· Relationship Manager for clients providing relationship management, cross selling an array of bank products and credit risk management

· Marketing of Bank Products ranging from loans, ABF, cash management and trade products to simple FX, derivatives and global capital market products

· Credit management of exposure to respective client portfolios in the AMU

· Identifying and converting new customers

Personal Attributes/Profile:
· The position requires an individual with outgoing personality, keen sense for marketing, good analytical

and writing skills

· Degree in a business/quantitative discipline would be preferred.

· Good understanding of banking products and willingness to learn risk management culture.

· Outgoing personality

· Strong sales/marketing individual

· Good team player with ability to lead cross functional team in the bank to provide excellent service to

targeted client base.

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Account-Manager-(Manager-Assistant-Vice-President)-Job-APAC/428351/4283514283512009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
The Citibank MA Program is tailored to place you on the fast track to leadership positions in the world's largest financial services organization. This highly selective program is the most established leadership development program in the financial services industry and has, over the years, produced eminent leaders in the banking industry around the world.

Through a combination of the cross-functional stretch assignments, fast-tracked global career opportunities, formal mentoring programs, cutting-edge leadership training and access to global best practices, the MA Program provides a dynamic environment conducive to your accelerated career development. Starting your career in our MA Program will enable you to grow quickly into positions of responsibility and help you to achieve your professional ambitions.

For this demanding program, we are looking to hire exceptional individuals who demonstrate leadership potential, a global outlook, excellent communication ability and strong analytical skills. We are looking for high achievers who will be tomorrow's industry-shakers.

You should hold at least a 2nd Class Upper Honours or a Masters Degree in any discipline. Up to 3 years of work experience will be an added advantage.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Management-Associate-Global-Consumer-Bank-Singapore-Job-APAC/428355/4283554283552009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Functions & Responsibilities
· Preparation of documents for customer's execution

· Verification of Documents

· Disbursements of facilities

· Lodgement of Documents

· Liaison with customers /legal counsels

· Preparation of release letters

· Review of documents

· Maintenance of lines in system

Personal Attributes/Profile:
· Diploma or Degree in Business, Administration or equivalent

· With at least 2 years' working experience in handling documentation

· Proficiency in the use of Microsoft Word and Excel

· Experience in drafting legal documents is an added advantage

· Should be proficient in English, both oral and written

· Team player, independent & fast learner with right working attitude

· Meticulous, analytical and able to work independently with minimum supervision

· Willing to work long hours if required

· Willing to come on weekends occasionally for testing

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-DOCUMENTATION-OFFICER-Job-APAC/428358/4283584283582009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
Formulate product strategies to grow market share and enhance profitability of the following cards portfolios
– Cash Back Gold, Cash Back Silver, Clear, Choice and Silver.
Contribute constructively and creatively in the planning, development and implementation stages of all acquisition programs to drive max. product sales and awareness of the credit cards.
Responsible for the development and execution of superior marketing programs to acquire new customers for credit cards.
Proactively drive cards targets - approval rates, attrition, NTB accounts, ANR, Market Share
Analyze and manage product and marketing program performance – including P&L and marketing expense management.
Identify and implement product and process enhancement opportunities.
Analyze and utilize data for successful implementation of marketing programs.
Collaborate and work closely with sales team for sales deliverables and acquisition targets - within company's compliance
Interact with various internal partners to ensure successful implementation of marketing programs.
Develop marketing plans to drive cards acquisition through marketing channels;
Initiate marketing programs and manage relationships with external parties;
Work with respective internal and external department to ensure programs are properly implemented in a timely manner;
Identify problems or issues as well as recommended solution by analyzing performance of all programs;
Deepen penetration of customer relationship by cross selling cards to mortgage and banking customers
Work closely with Finance department and Technology to roll out marketing initiatives.
Work closely with Policy to implement Policy initiatives effectively
Leverage core cards products and distribution through – Acquisition (sales support) and Product (features, benefits & offerings)
Work with Sales to develop incentive and/or sales programs to drive acquisition. Liaise with the Sales Managers to ensure proper and timely execution of these promotions and administration by the sales staff.
Work closely with external partners, vendors, and other internal departments to achieve business objectives
Monitor and analyse performance of all acquisition programs to ensure results are on track and if not, to identify the problems/issues and recommend solutions to rectify them.
Monitor and control the advertising and promotion funds allocated to their programs.
Ensure all activities are in compliance with regulatory and bank guidelines

Graduate, majoring in Marketing / Finance / Business Admin. MBA preferred
Minimum 3 years working experience in product management or trade marketing or FMCG
Independent, proactive and self-motivated
Analytical and comfortable with data, financials and technology
Good interpersonal skills and experienced with managing stakeholder relationships
Attention to detail and meticulous
Results oriented and a strong team player

Due to local legislation requirements, this position is open to Malaysian citizen only.

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Card-Business-Cards-Marketing-Product-Manager-Job-APAC/428360/4283604283602009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
Functions & Responsibilities

This position is responsible for managing enquiries from corporate customers, via handling customer interaction, performing necessary investigation, providing resolution and provide client services support to the Corporate Citibank.com, CitiDirect and IVR service channels. To carry out this role effectively, the person will be expected to actively interact with internal/external suppliers and have sufficient analytical ability to execute root cause analysis and formulating resolution. This is an extremely important position as you'll be the face of the bank directly interacting with corporate customers with high influence on the satisfaction rating of the service experience with the bank. Among the expectations of the position are:

·
Managing inquiries efficiently by managing speech, writing and time effectively, equipped with sufficient corporate bank product knowledge and demonstrating flexibility in handling deviations.

·
Demonstrate the right Corporate Client Delivery attitude by maintaining excellent customer rapport while understanding and fulfilling customer servicing needs.

·
Demonstrate sufficient Operational & Technical know how to achieve efficiency in handling enquiries with the objective to achieve faster and better enquiries handling.

Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues.

Profile:/ PERSONAL ATTRIBUTES

·
Degree /Advanced Diploma holders with related experience preferred.

·
Must be Internet & Mobile Technology savvy and proficient in Microsoft Office Application

·
Excellent communication skill, both written and oral - English and Malay and maintain good diction/voice quality

·
Excellent client servicing skills and self motivated - Careful listener with good comprehensive skills

·
Self starter, strong analytical skill & ability to recognizing when additional expertise is required

·
Excellent work ethics with the ability to work under pressure, meet dateline, diligently and independently with strong sense of responsibility and initiative beyond job function.

·
Ability to learn skills quickly , absorbing/retaining large amounts of information on products and operations

·
Knowledge in Corporate Banking is an added advantage.

·
Must be a team player

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Citiservice-Officer-(Assistant-Manager)-Job-APAC/428362/4283624283622009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
The Investment Consultant is an investment specialist within the Citigold and Banking Sales Department. The IC is to provide support for Citigold Relationship Managers/ Personal Bankers in penetrating the existing portfolio by promoting investment based products. He/she will focus on providing the professional financial planning advice to both new and existing customers.
The Investment Consultant will also be responsible for driving, leading, generating, supporting and managing the investment portion of their respective team member portfolio in line with the Wealth Management Business of Citigold.

The IC will be expected to interact with and network with the affluent/affinity group as a source of business development. He/she will support the Citigold Sales Manger in training and updating the sales skills of the other team members.
Performance related objectives include the following:

General

1. Responsible for the increase penetration of the Assets under Management (AUM] to meet the Citigold objectives of enhancing the investment portion of the AUM of both RM and Personal Bankers.

2. Effective in interacting and work with Sales Managers and Team managers to:
To formulate and implement tactical plans at branch level for investment sales and NIA
Conduct client Seminars and presentation to targeted groups under programs such as – Corporate clients, affinity groups and other small groups identified by RM / Branch research and investment delivery

3. To work together with Relationship Manager/Personal Bankers
To penetrate, Profile: and develop leads for the team
Convert leads identified and generated through marketing activities into investment sales
Proactively seek new –To –Bank clients through networking and local prospecting activities for investment purposes.

4. Provide leadership guidance, training and coaching to other team members with strong focus on developments within the investment business.

5. Product expertise – advice RM/PB on alternatives and personalized guidance on features and suitability of full range of Unit Trust offering. Provide feedback to management concerning investment related products, services and processes.

6. Assess customer's investments requirements and determine the appropriate investment product and mix in relation to the risk profile of the customer. Profile customer using CWP. Assist customers in term of portfolio and asset allocation based on customer's need and investment objective.

7. Conduct portfolio review on customer's investment and the needs to rebalanced customer's portfolio in order to achieve their objective.

8. To work with marketing dept. to ensure success of promotional programs. To provide feedback and recommend appropriate changes to Marketing Team/Management.

9. Keep abreast of economic trends, securities and banking developments, government regulations and their potential impact on the customers investment portfolio

·Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree or Master's Degree in any field. Additional professional accreditation like Certified Financial Planner (CFP) would be an added advantage.
·Age between 28 to 40 years old.
·At least 2-3 years of experience in financial sales
·Pleasant personality with strong interpersonal and communication skills
·Confident, intelligent, independent, result oriented and resourceful
·A team player.
·Enjoy meeting people.
·Possess excellent presentation skills

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Investment-Consultant-KL-Job-APAC/428366/4283664283662009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
·Building profitable relationships with customers from their portfolio, to deepen and broaden account relationships with the objective to generate revenue and focus on wealth management.
·Market investment products as well as cross-sell of Citibank's consumer product to the new and existing Banking Sales customer. This will include loans, mortgages and credit cards.
·Expand on new customer base through referrals from customers or through personalized/advisory services provided personally or through the Banking Sales Service Team or Investment Consultant.

·Age 27 to 35 years

·Degree holder (preferably in area of Finance, Marketing and B. Admin) or its equivalent

·2-3 years of sales working experience would be an added advantage (Preferably in Banking & Financial related industry)

·Good communication & interpersonal skills

·Self-motivated and committed, with a desire to achieve goals and targets

·Ability to set and maintain high standards of professionalism, work ethics and team spirit

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Citigold-Relationship-Manager-KL-Job-APAC/428367/4283674283672009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
· Primarily responsible to acquire CitiBanking customers and upgrade to CitiGold. These include deepening and broadening account relationships through providing advisory services on investment/insurance and asset products with the objective of generating revenue for a more profitable relationship.
· Expand on new customer base through referrals from customers.
· H andling clients' enquiries as well as resolution of complaints, making sure that they follow through the end-to-end process of the investigations.

·Candidate must possess at least a Graduate Diploma, Bachelor's Degree in Business Studies, Finance, Accountancy or equivalent.
·Preferably with Insurance and Investment knowledge and experience
·Strong team player, yet able to work independently
·Good interpersonal skills and able to deal with customers
·Strong sales orientation, confidence and poise
·Committed to Quality and Service Excellence
·Pleasant personality
·High integrity

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Branch-Personal-Banker-Job-APAC/428376/4283764283762009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
GENERAL

Citigroup is always on the lookout for talent and as the world's largest financial institution, we believe we are in a position to offer the best in developing our people and drive our business for continuous improvement and future growth. Our goal is to create a dynamic and challenging environment for all our employees to excel in with new initiatives, world-class products and best practices.

PROGRAM OBJECTIVE

Management Associates are the future leaders of Citigroup. Our Management Associates Program offers excellent training and development opportunities, with fast-track progression to senior management levels. We are looking for dynamic individuals with diverse backgrounds and interests eager to face the exciting challenges that come with working for a powerful and diverse financial services institution in our Global Consumer Group (GCG).

The GCG Management Associate Program provides the core requirements and structure for our MAs' training and development in the organization. It ensures that all MAs should have achieved and learned the critical aspects of the consumer banking business, including our business philosophy and values, Finance, Credit and Risk Management, Sales and Marketing, and the key operations in the business.

The Program is 12 months in duration and includes a combination of classroom and on-the-job training, job assignments, and formal mentoring.

PROGRAM OUTLINE Attachments to two to three banking areas, e.g. Finance, Risk Management, Sales and Marketing, Operations, each of 3-4-month duration
At least one project/assignment per attachment, with specific deliverables
Presentation of project results at the end of each attachment/project, to be evaluated by the senior management team, HR Generalist and assigned Mentor.
Attendance at structured Management Associate Development Program
Successful completion of all required online and classroom training for the duration of the MA Program.
An assigned Mentor/buddy for the duration of the program.

TARGET PARTICIPANTS AND ELIGIBILITY
A MBA/Masters degree and/or Bachelors degree with at least second class upper honors in either IT/Engineering/Finance/Marketing/Economics/Mathematics/Law
Bachelor's Degree holders must have a minimum of 2 years' relevant working experience
Intelligent, proven high performer, strong track record of success as a high achiever
Strong leadership skills and potential
Achievement/action focused
Numerate, logical, analytical, intellectually strong, quick learner
Flexible/adaptable (including culturally adept)
Good interpersonal and communication skills
Mature with sound judgment/decision making skills
Good team player
Good planning and organizing skills
Mobile, able to work in the region
Strong academic performance
Leadership potential
Strong planning, project management and quantitative skills
Results-oriented, with strong initiative and integrity
Flexibility, adaptability and resilience to work in a challenging environment
Global mindset
Commitment to a career in financial services
27 years and below as at 1 August, 2006

Due to local legislation requirements, this position is open to Malaysian citizens only.

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Management-Associate-Global-Consumer-Group,-Malaysia-Job-APAC/428381/4283814283812009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
·Taking calls from customers and handling on-line inquiries
·Evaluate each inquiry, provide status updates, register inquiries into the tracking system, provide solutions and
handle deviations
·Responsible for handling off-line inquiries, investigating problems
·Interacting with internal and external suppliers
·Must focus on standards of quality and efficiency in meeting customer needs
·Supervise investigations to guarantee superior quality of standards for answering customer request and complains

·University degree of any discipline with a minimum GPA of 2.8
·Excellent communication skills in English and Bahasa
·Able to interact with client in a pleasant manner
·Have the understanding of client's needs

Primary Location: APAC/Japan-IDN-JW-Jakarta]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-IDN-JW-JAKAR-CitiService-Officer-Job-APAC/428385/4283854283852009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-IDN-JW-Jakarta
PRIMARY RESPONSIBILITIES
· Manage and execute marketing programs for portfolio of products and services
· Formulate and implement new marketing strategies to drive profitable business growth
· Identify and implement product and process enhancement opportunities
· Analyze and manage product and marketing program performance - including P&L and marketing expense management
· Analyze and utilize data for successful implementation of marketing programs
· Collaborate with sales team for sales deliverables
· Interact with various internal partners to ensure successful implementation of marketing programs

PERSONAL ATTRIBUTES / Profile:
· Bachelor Degree or higher
· Working experience of at least 2-3 years in similar function
· Independant/ Proactive
· Analytical - comfortable with data and financials
· Responsible
· Creative
· People Oriented

Due to local legislation requirements, this position is open to Malaysian citizens only.

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Cards-Marketing-ECM-Portfolio-Product-Management-Job-APAC/428386/4283864283862009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
Resource Planning(forecast, fulfilment);
Business Relationship, periodic update, translate intelligence to action;
People Management(Staff issues, interviews, PA review);
VOE Management (Align with organization direction);
MIS and analysis;
Staff Training and Development management;
Interface to ITO;
Special Projects eg Team Structure.

-Education: Bachelor and above.
-7 yrs of IT related experience, 2-4 yrs experience as manager.
-Good interpersonal skills.
-Good spoken and written English.
-Exposure to financial industry advantageous.

Primary Location: APAC/Japan-CHN-Shanghai-Shanghai]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-SHANGHAI-SHANGH-Resource-Manager-Job-APAC/428394/4283944283942009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Shanghai-Shanghai
The Citibank MA Program is tailored to place you on the fast track to leadership positions in the world's largest financial services organization. This highly selective program is the most established leadership development program in the financial services industry and has, over the years, produced eminent leaders in the banking industry around the world.

Through a combination of the cross-functional stretch assignments, fast-tracked global career opportunities, formal mentoring programs, cutting-edge leadership training and access to global best practices, the MA Program provides a dynamic environment conducive to your accelerated career development. Starting your career in our MA Program will enable you to grow quickly into positions of responsibility and help you to achieve your professional ambitions.

For this demanding program, we are looking to hire exceptional individuals who demonstrate leadership potential, a global outlook, excellent communication ability and strong analytical skills. We are looking for high achievers who will be tomorrow's industry-shakers.

You should hold at least a 2nd Class Upper Honours or a Masters Degree in any discipline. Up to 3 years of work experience will be an added advantage.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Management-Associate-Global-Consumer-Group-Singapore-Job-APAC/428395/4283954283952009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
To build up and manage a software development team, ensure the team to run with high quality and efficiency

To be the Technical Leader on all current and future regional projects

Cooperate and communicate with developers, production supporters and overseas managers to identify product features, prioritize tasks, track schedules and deliver results

Good command of speaking and writing English, CET-6 above

BS/MS degree in Computer Science or equivalent

Above 5 years working experience in software development and include at least 2 years in project management. Banking / finance industrybackground is an added value

Either have rich Java/J2EE web project experience, OR rich experience in Swing, EJB and JMS

Be good at Object Oriented Analysis and Design, Design Patterns, familiar with UML

Good understanding of software development process

Be familiar with Unix environment and command

Strong responsibility and flexibility under work pressure

TOEIC - Certificate holders highly preferred

Primary Location: APAC/Japan-CHN-Liaoning-Dalian]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-LIAONING-DALI-Java-Assistant-Systems-Manager-Job-APAC/428396/4283964283962009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Liaoning-Dalian
Analyze the Project requirements, write design or program specifications
Design applications with Java/J2EE to implement product features; involving the development of complex, multi-tier J2EE software application
Work with managers, engineers and QA to develop innovative solutions that meet customer's requirements
Act as Mentor and Guide for junior developers

3– 5 years experience of software development, experience in supervising a development team is an advantage.

Skilled in Core Java or J2EE technologies, familiar with Unix environment and command, experience in popular open source framework is a plus.

Skilled in Object Oriented Analysis and Design, Design Patterns, familiar with UML, skilled at Oracle DBMS development is required, experience in software testing is a plus

Substantial knowledge of open source framework, like spring/hibernate/ajax.

Have good understanding of oracle database.

Development experience on UNIX environment is preferred.

Good team player, strong sense of responsibility and good flexibility under pressure

BS/MS degree in Computer Science or equivalent major

Fluent in Oral, reading and written English, CET-6 above or TOEIC - Certificate holders highly preferred

Fluent in Oral, reading and written Japanese will be a plus

Sun certified Java certificate holder is highly preferred

Primary Location: APAC/Japan-CHN-Liaoning-Dalian]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-LIAONING-DALI-Senior-Java-Software-Engineer-Job-APAC/428397/4283974283972009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Liaoning-Dalian
The Associate Relationship Manager program offers excellent training and development opportunities to individuals, with fast-track progression to a career as Relationship Manager. We are looking for dynamic individuals eager to face the exciting challenges that come with working for the world's largest financial institution.

PROGRAM OUTLINE

The Program is 12 months in duration and includes a combination of classroom and on-the-job training, job attachment, and formal mentoring.

Associates can be accelerated to take on a full role as CRM before completion of 12 months, with step-up SOP.

Associates are bonded for 24 months

·A Bachelors degree majoring in either Finance, Marketing or Economics.

·Intelligent, proven high performer, strong track record of success as a high achiever

·Strong leadership skills

·Good interpersonal and communication skills

·Mature with sound judgment/decision-making skills

·Good team player

·Strong planning, project management and quantitative skills

·Results-oriented, with strong initiative and integrity

·Flexibility, adaptability and resilience to work in a challenging environment

·Commitment to a career in the Banking industry

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Associate-Relationship-Manager-KL-Job-APAC/428398/4283984283982009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
·Increase the profitability of new accounts.

·Sell Advence Loan on phone to the new booking accounts through Activation welcome call.

·Sell CPA insurance, Utility payment, Balcon, RSP on card….to enhance the revenue.

·透過電話銷售花旗銀行所提供之消費金融商品。商品包括花旗銀行全系列信用卡（新客戶申辦、既有客戶加辦、升等）、餘額代償、活用雙享金、帳款保險...等，針對客戶需求推薦適當之消費金融商品。

·配合公司各項行銷活動，提供來電客戶對於以上商品之電話諮詢與線上申辦服務。

·通過訓練期可選擇安排上班時段，全天班或半天班。
(早班時段為AM 09:00～12:00；午班時段為PM 02:00～05:00)

· Goal oriented and capable of working under sales pressure

· Good communication and interpersonal skill

· Pleasant personality

· High school or above graduated

· 高中以上學歷，性別、年齡不拘

· 個性開朗樂觀、溝通技巧良好

· 強烈企圖心、不怕被拒絕

· 享有專業培訓，能接受高薪挑戰

· 具相關經驗者優先考慮，無經驗但有信心者亦可

· 歡迎二度就業婦女、退伍人士、身心障礙人士（肢障不妨礙聽、說、讀能力）、應屆畢業生或中高齡轉業人士

Primary Location: APAC/Japan-TWN-TPE-Taipei]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-TWN-TPE-TAIP-APAC-Japan-TWN-GCG-Cards-TM_NN-Telemarketing-Sales-Job-APAC/428400/4284004284002009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-TWN-TPE-Taipei
Key Responsibilities:

Perform all the functions and key responsibilities defined within the Level 2 Operative job Description:.

Primary focus will be with the prevention & restoration of Service outages, assessing urgency, impact and criticality. They will assess and identify improvements to existing recovery steps, in regards to procedural, process and technical elements in order to minimise the Service recovery time, for areas under the remit of the Command Centre or TI Data Centre.

Provide Technical expertise and evaluate all proposed changes to the environment, applications and services, which the Command Centre have control over, providing consolidated analysis to the DSM / RSM when appropriate.

Generate Command Centre outage reports and/or post mortems for all incidents or issues occurring on their
Shift - s, in association with the RSM or Deputy. Reports are to be factual, professionally compiled and contain detailed analysis, which will be published to senior technology or business managers.

Deputise for the in Country Deputy Shift Manager (DSM) or Regional Shift Manager (RSM), performing all delegated responsibilities during absence, which includes administrative functions, temporary in-country people management, authorisations and technical approvals.

Attend technical forum and meetings associated to new toolsets or services coming into the Command Centre. When deputising for their manager, they will expected to professionally represent their Manager, and the Command Centre organisation, on any regular technical or business meeting and forums.

Qualifications:

Any IT associated qualifications would be advantageous.

ITIL Foundation Certificate or similar is highly desirable.
Educated to University level is desirable.

Knowledge/Experience:

Candidates must have substantial previous experience working within a Command Centre environment and have exposure to multiple platform environments, supporting a large number of devices, applications and services, with experience of working shift to cover 24x7x365.

Proven IT problem management, incident management and error handling skills are essential.

Technical knowledge of multiple platforms. Ability to issue & describe Operating System level commands upon known platforms.

Usage of a professional Problem Management package, such as GPMS, Remedy, Infoman, VT etc., is essential.

Experience of Professional scheduling packages, such as OPC/TWS and Autosys is essential.

Experience of Netcool and / or Tivoli is essential.

Usage of commercial software, such as MS Word, Excel, Outlook Project, Visio etc., is essential. Additional exposure to other professional software packages is highly desirable.

Experience of risk management within a Command Centre environment, in relation to identification and associated remediation management, is desirable.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Senior-Lead-Operative-(EMEA-Datacenter-Singapore)-Job-APAC/428403/4284034284032009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
On Sales

1. Attend to Prospect Line for marketing programs.

2. Source on leads for CitiGold and CitiBanking prospects by using internal referrals, customer referrals, marketing leads and own leads (relatives, friends)

3. Actively carry out prospecting from database extracted from decision management/segment marketing.

4. Set appointments and carry out sales call visits based on appointments set.

5. Perform account opening with customers in accordance to the Bank's compliance policy, approved sales process and provide all necessary details about CitiGold and CitiBanking products to the customer.

6. Establish customer needs by profiling and recommend appropriate products in accordance to the customer's needs as well as to introduce CitiGold Wealth Management Banking proposition.

7. Assist and participate in MME and open houses with the objective of creating awareness, leads generation and acquiring customers.

8. Conduct mini group presentations.

9. Prepare and pro-actively execute sales plans by taking advantage of marketing programs.

On Service

1. Follow 30 days service plan (36 DSP) for all new CitiGold Relationships

2. Maintain close liaison with the Sales Support to ensure deliverance of consistent high standard of customer service at all times.

On Compliance

1. Adhere to the Account Opening Sales Process and seek manager's counsel, advice or approval when in doubt.

2. Adhere to all investment sales processes and seek manager's counsel, advice or approval when in doubt.

3. Practice "Know-Your-Customer' and 'Anti-Money Laundering' policies prudently and ensure all procedures are carried out as per approved process and in compliance with local and US regulations.

4. Profile: customers using CWP/PIW/CitiPro, and assist customers in terms of portfolio objectives and carry out sales based on customer needs.

5. Conduct annual review of Citibank's investment customers

Secondary Objectives

1. BDEs will cross sell loans, mortgages, portfolio finance and credit cards and refer to other business units. Value added service should be given to customers when it comes to cross-selling loans and mortgages, share margin finances, CitiBusiness etc. The specialist of these products should be contacted to have joint sales visits.
Update and provide feedback to the Sales Managers of any issues, and any opportunities sighted.

1. Graduate (Preference for Local graduates), preferably in banking and finance or related discipline.
2. Work related experience in sales and the financial industry will be an added advantage
3. Age 24 to 30.
4. Motivated and highly driven to succeed
5. Expressed a strong interest in the financial market, investments and financial planning
6. Strong team player with good communication skills and willing to learn

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Personal-Banker-DP-Job-APAC/428405/4284054284052009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
· To acquire new customers / Profile: footing for CitiBusiness customers
·To build business expertise in targeted SME industries
·To meet and exceed sales performance indicator
·To be well versed with product knowledge and credit criteria
·To ensure compliance and consistency with bank's Compliance & Control policy

·Recognized degree with 1 year sales experience, preferably in a financial institution
·Sufficient knowledge in SME markets & commercial products
·Strong team player with good communication skills
·Adaptable, able to work independently and initiative driven
·Motivated with strong drive to succeed

Primary Location: APAC/Japan-MYS-P-George Town]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-P-GEORGE-TO-Citibusiness-Personal-Banker-Penang-Job-APAC/428407/4284074284072009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-P-George Town
· Responsible in collecting loan payments from delinquent clients.

·Must be a College graduate, preferably Business Course.
·Must have at least 2 years collections experience gained from loans/financing companies, banking or credit card business.
·Must have above average communication skills.
·Must have high tolerance for pressure/stress.
·Must be determined and results-oriented.

Primary Location: APAC/Japan-Philippines]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-PHILIPPIN-APAC-Japan-PHL-GCG-Collection-Officer-Job-APAC/428409/4284094284092009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Philippines
On Sales

1. Attend to Prospect Line for marketing programs.

2. Source on leads for CitiGold and CitiBanking prospects by using internal referrals, customer referrals, marketing leads and own leads (relatives, friends)

3. Actively carry out prospecting from database extracted from decision management/segment marketing.

4. Set appointments and carry out sales call visits based on appointments set.

5. Perform account opening with customers in accordance to the Bank's compliance policy, approved sales process and provide all necessary details about CitiGold and CitiBanking products to the customer.

6. Establish customer needs by profiling and recommend appropriate products in accordance to the customer's needs as well as to introduce CitiGold Wealth Management Banking proposition.

7. Assist and participate in MME and open houses with the objective of creating awareness, leads generation and acquiring customers.

8. Conduct mini group presentations.

9. Prepare and pro-actively execute sales plans by taking advantage of marketing programs.

On Service

1. Follow 30 days service plan (36 DSP) for all new CitiGold Relationships

2. Maintain close liaison with the Sales Support to ensure deliverance of consistent high standard of customer service at all times.

On Compliance

1. Adhere to the Account Opening Sales Process and seek manager's counsel, advice or approval when in doubt.

2. Adhere to all investment sales processes and seek manager's counsel, advice or approval when in doubt.

3. Practice "Know-Your-Customer' and 'Anti-Money Laundering' policies prudently and ensure all procedures are carried out as per approved process and in compliance with local and US regulations.

4. Profile: customers using CWP/PIW/CitiPro, and assist customers in terms of portfolio objectives and carry out sales based on customer needs.

5. Conduct annual review of Citibank's investment customers

1. Graduate, preferably in Marketing or Business Admin with 1-2 years working experience in a financial institution
2. Age 24 to 26
3. Strong team player with good communication skills
4. Detailed and meticulous
5. Adaptable, able to work independently and initiative driven

Primary Location: APAC/Japan-MYS-J-Johor Bahru]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-J-JOHOR-BAH-Sales-Personal-Banker-JB-Job-APAC/428417/4284174284172009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-J-Johor Bahru
On Sales

1. Attend to Prospect Line for marketing programs.

2. Source on leads for CitiGold and CitiBanking prospects by using internal referrals, customer referrals, marketing leads and own leads (relatives, friends)

3. Actively carry out prospecting from database extracted from decision management/segment marketing.

4. Set appointments and carry out sales call visits based on appointments set.

5. Perform account opening with customers in accordance to the Bank's compliance policy, approved sales process and provide all necessary details about CitiGold and CitiBanking products to the customer.

6. Establish customer needs by profiling and recommend appropriate products in accordance to the customer's needs as well as to introduce CitiGold Wealth Management Banking proposition.

7. Assist and participate in MME and open houses with the objective of creating awareness, leads generation and acquiring customers.

8. Conduct mini group presentations.

9. Prepare and pro-actively execute sales plans by taking advantage of marketing programs.

On Service

1. Follow 30 days service plan (36 DSP) for all new CitiGold Relationships

2. Maintain close liaison with the Sales Support to ensure deliverance of consistent high standard of customer service at all times.

On Compliance

1. Adhere to the Account Opening Sales Process and seek manager's counsel, advice or approval when in doubt.

2. Adhere to all investment sales processes and seek manager's counsel, advice or approval when in doubt.

3. Practice "Know-Your-Customer' and 'Anti-Money Laundering' policies prudently and ensure all procedures are carried out as per approved process and in compliance with local and US regulations.

4. Profile: customers using CWP/PIW/CitiPro, and assist customers in terms of portfolio objectives and carry out sales based on customer needs.

5. Conduct annual review of Citibank's investment customers

Secondary Objectives

1. BDEs will cross sell loans, mortgages, portfolio finance and credit cards and refer to other business units. Value added service should be given to customers when it comes to cross-selling loans and mortgages, share margin finances, CitiBusiness etc. The specialist of these products should be contacted to have joint sales visits.
Update and provide feedback to the Sales Managers of any issues, and any opportunities sighted.

1. Graduate (Preference for Local graduates), preferably in banking and finance or related discipline.
2. Work related experience in sales and the financial industry will be an added advantage
3. Age 24 to 30.
4. Motivated and highly driven to succeed
5. Expressed a strong interest in the financial market, investments and financial planning
6. Strong team player with good communication skills and willing to learn

Primary Location: APAC/Japan-MYS-J-Johor Bahru]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-J-JOHOR-BAH-Personal-Banker-JB-Job-APAC/428418/4284184284182009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-J-Johor Bahru
On Sales

1. Attend to Prospect Line for marketing programs.

2. Source on leads for CitiGold and CitiBanking prospects by using internal referrals, customer referrals, marketing leads and own leads (relatives, friends)

3. Actively carry out prospecting from database extracted from decision management/segment marketing.

4. Set appointments and carry out sales call visits based on appointments set.

5. Perform account opening with customers in accordance to the Bank's compliance policy, approved sales process and provide all necessary details about CitiGold and CitiBanking products to the customer.

6. Establish customer needs by profiling and recommend appropriate products in accordance to the customer's needs as well as to introduce CitiGold Wealth Management Banking proposition.

7. Assist and participate in MME and open houses with the objective of creating awareness, leads generation and acquiring customers.

8. Conduct mini group presentations.

9. Prepare and pro-actively execute sales plans by taking advantage of marketing programs.

On Service

1. Follow 30 days service plan (36 DSP) for all new CitiGold Relationships

2. Maintain close liaison with the Sales Support to ensure deliverance of consistent high standard of customer service at all times.

On Compliance

1. Adhere to the Account Opening Sales Process and seek manager's counsel, advice or approval when in doubt.

2. Adhere to all investment sales processes and seek manager's counsel, advice or approval when in doubt.

3. Practice "Know-Your-Customer' and 'Anti-Money Laundering' policies prudently and ensure all procedures are carried out as per approved process and in compliance with local and US regulations.

4. Profile: customers using CWP/PIW/CitiPro, and assist customers in terms of portfolio objectives and carry out sales based on customer needs.

5. Conduct annual review of Citibank's investment customers

Secondary Objectives

1. BDEs will cross sell loans, mortgages, portfolio finance and credit cards and refer to other business units. Value added service should be given to customers when it comes to cross-selling loans and mortgages, share margin finances, CitiBusiness etc. The specialist of these products should be contacted to have joint sales visits.
Update and provide feedback to the Sales Managers of any issues, and any opportunities sighted.

1. Graduate (Preference for Local graduates), preferably in banking and finance or related discipline.
2. Work related experience in sales and the financial industry will be an added advantage
3. Age 24 to 30.
4. Motivated and highly driven to succeed
5. Expressed a strong interest in the financial market, investments and financial planning
6. Strong team player with good communication skills and willing to learn

Primary Location: APAC/Japan-MYS-Pulau Pinang]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-PULAU-PINA-Personal-Banker-Bkt-Tgh-Job-APAC/428420/4284204284202009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-Pulau Pinang
The Associate Relationship Manager program offers excellent training and development opportunities to individuals, with fast-track progression to a career as Relationship Manager. We are looking for dynamic individuals eager to face the exciting challenges that come with working for the world's largest financial institution.

PROGRAM OUTLINE

The Program is 12 months in duration and includes a combination of classroom and on-the-job training, job attachment, and formal mentoring.

Associates can be accelerated to take on a full role as CRM before completion of 12 months, with step-up SOP.

Associates are bonded for 24 months

·A Bachelors degree majoring in either Finance, Marketing or Economics.

·Intelligent, proven high performer, strong track record of success as a high achiever

·Strong leadership skills

·Good interpersonal and communication skills

·Mature with sound judgment/decision-making skills

·Good team player

·Strong planning, project management and quantitative skills

·Results-oriented, with strong initiative and integrity

·Flexibility, adaptability and resilience to work in a challenging environment

·Commitment to a career in the Banking industry

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Associate-Relationship-Manager-Klang-Job-APAC/428422/4284224284222009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
· Cross-sell Balcon (Balance Transfer), ALOP, supplemental card & insurance & EPP
· Manual Unblock Calls Service
· Upgrade existing customers to high level card holders, ex : Silver to Gold to platinum

· 針對花旗信用卡既有客戶，透過電話銷售信用卡商品，包括：活用雙享金（舊稱即利金/靈利金）、餘額代償、預借現金、分期輕鬆付、信用卡額度提昇專案....等，以協助客戶進行靈活的資金調度、負債整合等服務。

·Goal oriented and capable of working under sales pressure

·Good communication and interpersonal skill

·Pleasant personality

·High school or above graduated

1. 高中職或專科以上學歷

2. 熟悉電腦基本操作

3. 個性開朗樂觀、溝通技巧良好

4. 強烈企圖心、不怕被拒絕

5. 能接受業績挑戰

6. 具電話行銷、信用卡或消費性貸款、餘額代償經驗者尤佳。

7. 歡迎二度就業婦女、身心障礙人士(能正常聽、說、讀及電腦操作)

Primary Location: APAC/Japan-Taiwan]]>http://citigroup.jobs2web.com/job/APAC-Japan-TWN-GCG-Portfolio-Actions-Telemarketing-Sales-Representative-(-Job/428424/4284244284242009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-TaiwanShift - Manager (EMEA Datacenter Singapore)

Key Responsibilities:

Deputise for the in Regional Shift Manager (RSM) performing all delegated responsibilities during their absence, which includes administrative functions, temporary in-country people management, authorisations and technical approvals.

Day-to-day in-country responsibility for the BAU alignment of staff personnel to workstation and remediation duties, invoking real-time realignment of staff to focus on crisis and severity 1 situations, under the guidance of the Regional Shift Manager.

Generate Command Centre outage reports and provide input into post mortems for all incidents or issues occurring on their shifts, in association with the RSM. Reports are to be factual, professionally compiled and contain detailed analysis, which will be published to senior technology or business managers.

Generate regular performance metrics on in-country team performance, including achievements, updates on projects, training and personnel issues, as defined by the RSM.

Primary focus will be with the prevention & restoration of Service outages, assessing urgency, impact and criticality, along with the timely escalation and notification of outages, keeping the RSM fully appraised of major incidents that are being managed remotely. Perform escalation and notification to senior Technology management, as and when required.

Provide input into the RSM on progress, direction, issues and continuity between shifts, focusing on in-country issues but can provide cross regional input.

Ensure appropriate staffing levels are maintained at all times using the correct methodology to report sickness and holidays, ensuring the RSM is appraised accordingly, performing in regional administration or signatory where appropriate.

Defining & enforcement of operational standards, processes and procedures, ensuring all documented activities are consistently performed to standard, performing ad-hoc management checks to ensure compliance.

Tracking of BAU responses and non BAU projects and activities performed by shift individuals located in the same location, ensuring timely reporting and professional responses by members of their team.

Assess and highlight risks in the environment based upon procedural exposures, current Information Security policies and Risk Assessments.

When deputising for the RSM or when attending in-country meetings, professionally represent your Manager and the Command Centre organisation, regardless of the level of seniority present.

Qualifications:

Any IT associated qualifications would be advantageous.

ITIL Service Management, ITIL Foundation Certificate and / or similar is highly desirable.
Educated to University level is highly desirable.

Knowledge/Experience:

Candidates must have previous experience working within a Command Centre environment and have exposure to multiple platform environments, supporting a large number of devices, applications and services, with experience of working shift to cover 24x7x365.

Extensive people management experience is essential, within a shift environment.

Technical knowledge of multiple platforms.

Usage of a professional Problem Management package, such as GPMS, Remedy, Infoman, VT etc., is essential.

Experience of Professional scheduling packages, such as OPC/TWS, Autosys or equivalent, is essential.

Experience of Netcool and / or Tivoli is essential.

Exposure to project management methodologies, demonstrating an understanding of the project life cycle.

Usage of commercial software, such as MS Word, Excel, Outlook Project, Visio etc., is essential. Additional exposure to other professional software packages is highly desirable.

Experience of risk management within a Command Centre environment, in relation to identification and associated remediation management.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Deputy-Shift-Manager-(EMEA-Datacenter-Singapore)-Job-APAC/428438/4284384284382009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
· To acquire new customer / Profile: footing for CitiBusiness customers
· To build business expertise in targeted SME industries
· To retain CitiBusiness customers
· To meet and exceed sales performance indicator
· To prepare sales performance indicator reports
· To maintain service standard and project Citibank corporate image
· To attend pre-arranged coaching and training sessions
· To well versed with product knowledge and credit criteria
· To ensure compliance and consistency with bank's Compliance & Control policy
·
· Recognized degree with 1 year sales experience preferably in a financial institution
· Sufficient knowledge in SME market & commercial products
· Strong team player with good communication skills
· Adaptable, able to work independently and initiative driven · Motivated & highly driven to succeed

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Citibusiness-Personal-Banker-Puchong-Job-APAC/428443/4284434284432009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
The Associate Relationship Manager program offers excellent training and development opportunities to individuals, with fast-track progression to a career as Relationship Manager. We are looking for dynamic individuals eager to face the exciting challenges that come with working for the world's largest financial institution.

PROGRAM OUTLINE

The Program is 12 months in duration and includes a combination of classroom and on-the-job training, job attachment, and formal mentoring.

Associates can be accelerated to take on a full role as CRM before completion of 12 months, with step-up SOP.

Associates are bonded for 24 months

·A Bachelors degree majoring in either Finance, Marketing or Economics.
·Intelligent, proven high performer, strong track record of success as a high achiever
·Strong leadership skills
·Good interpersonal and communication skills
·Mature with sound judgment/decision-making skills
·Good team player
·Strong planning, project management and quantitative skills
·Results-oriented, with strong initiative and integrity
·Flexibility, adaptability and resilience to work in a challenging environment
·Commitment to a career in the Banking industry

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Associate-Relationship-Manager-Puchong-Job-APAC/428454/4284544284542009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
On Sales

1. Attend to Prospect Line for marketing programs.

2. Source on leads for CitiGold and CitiBanking prospects by using internal referrals, customer referrals, marketing leads and own leads (relatives, friends)

3. Actively carry out prospecting from database extracted from decision management/segment marketing.

4. Set appointments and carry out sales call visits based on appointments set.

5. Perform account opening with customers in accordance to the Bank's compliance policy, approved sales process and provide all necessary details about CitiGold and CitiBanking products to the customer.

6. Establish customer needs by profiling and recommend appropriate products in accordance to the customer's needs as well as to introduce CitiGold Wealth Management Banking proposition.

7. Assist and participate in MME and open houses with the objective of creating awareness, leads generation and acquiring customers.

8. Conduct mini group presentations.

9. Prepare and pro-actively execute sales plans by taking advantage of marketing programs.

On Service

1. Follow 30 days service plan (36 DSP) for all new CitiGold Relationships

2. Maintain close liaison with the Sales Support to ensure deliverance of consistent high standard of customer service at all times.

On Compliance

1. Adhere to the Account Opening Sales Process and seek manager's counsel, advice or approval when in doubt.

2. Adhere to all investment sales processes and seek manager's counsel, advice or approval when in doubt.

3. Practice "Know-Your-Customer' and 'Anti-Money Laundering' policies prudently and ensure all procedures are carried out as per approved process and in compliance with local and US regulations.

4. Profile: customers using CWP/PIW/CitiPro, and assist customers in terms of portfolio objectives and carry out sales based on customer needs.

5. Conduct annual review of Citibank's investment customers

1. Graduate, preferably in Marketing or Business Admin with 1-2 years working experience in a financial institution
2. Age 24 to 26
3. Strong team player with good communication skills
4. Detailed and meticulous
5. Adaptable, able to work independently and initiative driven

Primary Location: APAC/Japan-MYS-Selangor]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-SELANG-Sales-Personal-Banker-Klang-Job-APAC/428461/4284614284612009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-Selangor
· To drive growth for Unsecured Loans (UPL & UBL) by developing and offering relevant product to target segment
· To lead and drive NTB acquisition for UPL & UBL and work with various sales channels on customer targeting
· To develop cut-through advertising to drive awareness and preference for UL vs. competition
· To drive marketing efficiency and be responsible for the marketing budget
· To continuously benchmark vs. competition and drive differentiation for CitiBusiness

· Driven and outgoing personality.
· Highly committed to goals and able to handle pressure.
· Possess excellent communication, influencing, negotiation and people skills at all levels.
· Degree holders with related experience, preferably in finance and marketing.
· Team-player with ability to ignite team passion towards growing the business.
· Good interpersonal skills to orchestrate internal support to deliver to customers. · Must be able to handle full Microsoft Office software (Excel, PowerPoint, Word)

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Unsecured-Loans-Product-Manager-Job-APAC/428543/4285434285432009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
You will be responsible for acquiring new customers and achieving individual loan portfolio targets. Other duties include conducting client prospecting which includes cold-calling, and working on internal and external leads. You will also develop existing and new referral channels to secure new accounts.

You should be a Diploma or University graduate, preferably with a Finance and Banking background. You should also have at least 2 years' sales experience with strong selling skills and good communication skills. Those with airline industry experience are encouraged to apply.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Relationship-Manager-Job-APAC/428544/4285444285442009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
·Increase the profitability of new accounts.
·Sell Advence Loan on phone to the new booking accounts through Activation welcome call.
·Sell CPA insurance, Utility payment, Balcon, RSP on card….to enhance the revenue.

1. 透過電話銷售花旗銀行所提供之消費金融商品。商品包括花旗銀行全系列信用卡（新客戶申辦、既有客戶加辦、升等）、餘額代
償、活用雙享金...等，針對客戶需求推薦適當之消費金融商品。
2. 配合公司各項行銷活動，提供來電客戶對於以上商品之電話諮詢與線上申辦服務。

· Goal oriented and capable of working under sales pressure
· Good communication and interpersonal skill
· Pleasant personality
· High school or above graduated

· 高中以上學歷，性別、年齡不拘
· 個性開朗樂觀、溝通技巧良好
· 強烈企圖心、不怕被拒絕
· 享有專業培訓，能接受高薪挑戰
· 具相關經驗者優先考慮，無經驗但有信心者亦可
· 歡迎二度就業婦女、退伍人士、身心障礙人士（肢障不妨礙聽、說、讀能力）、應屆畢業生或中高齡轉業人士

Primary Location: APAC/Japan-Taiwan]]>http://citigroup.jobs2web.com/job/APAC-Japan-TWN-GCG-New-Acquisition-Telemarketing-Sales-Representative-(-Job/428545/4285454285452009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Taiwan
Description:

The Global Network Operations (GNO) Business Manager is a liaison between GNO and several lines of business. The Business Manager provides service level management reporting to each of the clients on a quarterly basis. The business manager also intervenes on all Severity one issues and fixes or institutes processes to improve service delivery to the client.
The Business Manager is responsible for the effective and efficient delivery of global network operations services to CitiFinancial, Citi-Auto and Citi-Mortgage. The Business Manager is responsible for reducing Severity one outages. When severity 1 outages arise to manage the completion of all EMS tasks related to the outage. The business manager is responsible for soliciting from the client, process improvement recommendations which will benefit the clients needs, are within scope of the GNO to deliver and are in the best interest of the franchise. The business manager intercedes on behalf of the client when necessary with other Citigroup Technology Infrastructure departments on behalf of either the client or the GNO to resolve issues and meet challenges.

The successful candidate will have excellent communication and project management skills. The Business manager must possess a deep understanding of the network operations service delivery disciplines as well as a knowledge of how they relate to System/Application issues in order to advise their clients and the GNO on suitable solutions to challenges. Familiarity with the Citigroup Global Network Operations process, procedures and the tools to deliver network fault, performance, asset and capacity exception monitoring and reporting is preferable. In particular knowledge of the Cisco products, SMARTS, InfoVista or Alterpoint would be helpful. Experience with VoIP / IPT service delivery would be beneficial.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Global-Network-Operations-Business-Manager-(GNCC)-Job-APAC/428546/4285464285462009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Key Responsibilities:

Coordination of Service restoration activities, which include conference call facilitation, escalation to support organisations, notification to senior TI managers & Customers/Business, using pre-defined problem and incident management standards and toolsets. During major business outages, set-up the Command Centre as a primary communication hub, separating Business & Technology conference and provide real-time factual updates.

Prioritise errors and incidents, based upon urgency, impact and criticality, to ensure high impacting failures are managed in a timely manor, to minimise any actual or potential outage and/or breach.

Ensuring online services are constantly available within the agreed Service Statements for the various businesses that we support, notifying users in a timely manner via established notification protocols (i.e, SATS, EMS) when delays are anticipated or actually breached, managing the outage or breach until service is available.

Perform proactive tracking of critical path batch cycles using Service Availability Tracking System (SATS) and the formal scheduling toolsets, in order to identify any potential issues, prior to a failure or 'bottleneck' occurring.

Perform technical Business As Usual (BAU) related activities as well as complex restoration or change related activities, which come under the remit of the Command Centre. All change related activities or new implementations must be executed explicitly, as defined in the change record or project plan. Escalate any inaccuracies, ambiguity or seek clarification where required, prior to performing non-BAU activities.

Continually assess the environment, in order to identify areas of improvement through automation, refinement of existing processes and by implementing quality related improvements. Identification of trends, repeating alerts or generic issues should all be investigated, evidence and/or metrics generated, with remediation action plans & suggestions supplied as part of this analyst.

Lead non-BAU related activities and mini projects, to improve the environment and to take the Command Centre forward. Regular & timely status reporting, project plans and BRD/Scoping documents must be provided.

Oversee and perform where required, Level-1 monitoring of systems via centralised monitoring toolsets, to ensure the Command Centre meet their pre-defined escalation and notification criteria. All errors must be logged within the agreed Problem Management System, to the defined standard and in accordance with departmental requirements.

Manage trends or high point-in-time alerts to identify the underlying issue and initiate standard remediation activities.

Perform all mandated processes, administration, compliance & attestation related activities within the defined timeline, to ensure the department remain audit compliant, taking ownership and accountability of your own deliverable actions.

Assess and highlight risks in the environment based upon procedural exposures, current Information Security policies and Risk Assessments.

Perform all the functions and key responsibilities defined within the Level 1 Operative job Description:.

Qualifications:

Any IT associated qualifications would be advantageous.

ITIL Foundation Certificate or similar is highly desirable.

Educated to University level is desirable.

Knowledge/Experience:

Candidates must have previous experience working within a Command Centre environment or a support / delivery environment, supporting a large number of devices, applications and services, with experience of working
Shift - to cover 24x7x365.

Proven IT problem management or error handling skills is essential, along with strong analytical and reporting skills.

Technical knowledge of multiple platforms. Ability to issue & describe Operating System level commands upon known platforms.

Usage of a professional Problem Management package, such as GPMS, Remedy, Infoman, VirtualTech etc.

Experience of Professional scheduling packages, such as OPC/TWS and Autosys is essential.

Experience of Netcool and / or Tivoli is essential.

Experience of risk management within a Command Centre environment, in relation to identification and associated remediation management, is desirable.

Usage of commercial software, such as MS Word, Excel, Outlook Project, Visio etc., is essential. Additional exposure to other professional software packages is highly desirable.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Level-2-Operative-(EMEA-Datacenter-Singapore)-Job-APAC/428547/4285474285472009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
·
Develop new credit card accounts

以親訪或電訪方式向個人、公司行號、團體銷售花旗銀行發行之所有信用卡或以電訪方式行銷餘額代償、活用雙享金

·Good communication and interpersonal skills
·Sales oriented and capable of working under pressure
·Previous working experiences in selling Credit cards preferred
1. 高中以上學歷

2. 個性開朗樂觀、溝通技巧良好
3. 強烈企圖心、不怕被拒絕
4. 能接受業績挑戰
5. 具電話行銷、現金卡、餘額代償業務經驗者尤佳 6. 歡迎身心障礙人士加入

Primary Location: APAC/Japan-Taiwan]]>http://citigroup.jobs2web.com/job/APAC-Japan-TWN-GCG-Cards-S-26D-Direct-Sales-Bankcard(-)-Job/428548/4285484285482009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Taiwan
Assist the Merchant Business Head in reviewing existing product feature, pricing policy and operation procedures.

Assist the Merchant Business Head to implement, change and improve logistic support on merchant support services to ensure profitable operations and generation of new merchant business.

Co-ordinates internal initiatives among department for merchant acquiring network, handling of special projects, the department's Compliance to local regulation and Citibank Global Policies.

Manage projects and all host system related matters that includes Associations compliance upgrades, merchant database.

Manage the Merchant Support Team and ensure close liaison with Sales, Operations, Fraud Management Unit, Technology and other relevant department to continuously enhance merchant relationship by providing outstanding service deliveries.

Responsible for MIS, merchant technical support and service activities of credit cards to merchant business establishments, with the objective to expand the establishment base and improve merchant acceptance such as:

· Daily approving for new merchant and outlet creation, maintenance form.

· Approving for merchant review cases, monitoring of merchant semi and annual review status

· Administrator of department PCFI system, EMBS parameter, system entitlement review, ETM & handoff inventory review and EUC review

· Monitoring on Department Control Functional Checklist (DCFC), closely monitor & track self-assessment process and conduct quarterly self-assessment (CCSA).

-

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Merchant-Support-Manager-Job-APAC/428552/4285524285522009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
·Building profitable relationships with customers from their portfolio, to deepen and broaden account relationships with the objective to generate revenue and focus on wealth management.
·Market investment products as well as cross-sell of Citibank's consumer product to the new and existing Banking Sales customer. This will include loans, mortgages and credit cards.
·Expand on new customer base through referrals from customers or through personalized/advisory services provided personally or through the Banking Sales Service Team or Investment Consultant.

·Age 27 to 35 years
·Degree holder (preferably in area of Finance, Marketing and B. Admin) or its equivalent
·2-3 years of sales working experience would be an added advantage (Preferably in Banking & Financial related industry)
·Good communication & interpersonal skills
·Self-motivated and committed, with a desire to achieve goals and targets
·Ability to set and maintain high standards of professionalism, work ethics and team spirit

Primary Location: APAC/Japan-MYS-J-Johor Bahru]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-J-JOHOR-BAH-Citigold-Relationship-Manager-Johor-Bahru-Job-APAC/428556/4285564285562009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-J-Johor Bahru
· Develop new credit card accounts
以親訪或電訪方式向個人、公司行號、團體銷售花旗銀行發行之所有信用卡或以電訪方式行銷餘額代償、活用雙享金陌生開發客戶並銷售信用卡相關衍生性產品(EX.信用卡.代償.活用雙享金.帳款保險..等)

·Good communication and interpersonal skills

·Sales oriented and capable of working under pressure

·Previous working experiences in selling Credit cards preferred

1. 高中以上學歷

2. 個性開朗樂觀、溝通技巧良好

3. 強烈企圖心、不怕被拒絕

4. 能接受業績挑戰

5. 具電話行銷、現金卡、餘額代償業務經驗者尤佳
6. 歡迎身心障礙人士加入

Primary Location: APAC/Japan-Taiwan]]>http://citigroup.jobs2web.com/job/APAC-Japan-TWN-GCG-Cards-S-26D-Direct-Sales-Bankcard(-)-Job/428558/4285584285582009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Taiwan
On Sales

1. Attend to Prospect Line for marketing programs.

2. Source on leads for CitiGold and CitiBanking prospects by using internal referrals, customer referrals, marketing leads and own leads (relatives, friends)

3. Actively carry out prospecting from database extracted from decision management/segment marketing.

4. Set appointments and carry out sales call visits based on appointments set.

5. Perform account opening with customers in accordance to the Bank's compliance policy, approved sales process and provide all necessary details about CitiGold and CitiBanking products to the customer.

6. Establish customer needs by profiling and recommend appropriate products in accordance to the customer's needs as well as to introduce CitiGold Wealth Management Banking proposition.

7. Assist and participate in MME and open houses with the objective of creating awareness, leads generation and acquiring customers.

8. Conduct mini group presentations.

9. Prepare and pro-actively execute sales plans by taking advantage of marketing programs.

On Service

1. Follow 30 days service plan (36 DSP) for all new CitiGold Relationships

2. Maintain close liaison with the Sales Support to ensure deliverance of consistent high standard of customer service at all times.

On Compliance

1. Adhere to the Account Opening Sales Process and seek manager's counsel, advice or approval when in doubt.

2. Adhere to all investment sales processes and seek manager's counsel, advice or approval when in doubt.

3. Practice "Know-Your-Customer' and 'Anti-Money Laundering' policies prudently and ensure all procedures are carried out as per approved process and in compliance with local and US regulations.

4. Profile: customers using CWP/PIW/CitiPro, and assist customers in terms of portfolio objectives and carry out sales based on customer needs.

5. Conduct annual review of Citibank's investment customers

Secondary Objectives

1. BDEs will cross sell loans, mortgages, portfolio finance and credit cards and refer to other business units. Value added service should be given to customers when it comes to cross-selling loans and mortgages, share margin finances, CitiBusiness etc. The specialist of these products should be contacted to have joint sales visits.
Update and provide feedback to the Sales Managers of any issues, and any opportunities sighted.

1. Graduate (Preference for Local graduates), preferably in banking and finance or related discipline.
2. Work related experience in sales and the financial industry will be an added advantage
3. Age 24 to 30.
4. Motivated and highly driven to succeed
5. Expressed a strong interest in the financial market, investments and financial planning
6. Strong team player with good communication skills and willing to learn

Primary Location: APAC/Japan-MYS-P-George Town]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-P-GEORGE-TO-Personal-Banker-PG-Job-APAC/428559/4285594285592009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-P-George Town
The Associate Relationship Manager program offers excellent training and development opportunities to individuals, with fast-track progression to a career as Relationship Manager. We are looking for dynamic individuals eager to face the exciting challenges that come with working for the world's largest financial institution.

PROGRAM OUTLINE

The Program is 12 months in duration and includes a combination of classroom and on-the-job training, job attachment, and formal mentoring.

Associates can be accelerated to take on a full role as CRM before completion of 12 months, with step-up SOP.

Associates are bonded for 24 months

·A Bachelors degree majoring in either Finance, Marketing or Economics.

·Intelligent, proven high performer, strong track record of success as a high achiever

·Strong leadership skills

·Good interpersonal and communication skills

·Mature with sound judgment/decision-making skills

·Good team player

·Strong planning, project management and quantitative skills

·Results-oriented, with strong initiative and integrity

·Flexibility, adaptability and resilience to work in a challenging environment

·Commitment to a career in the Banking industry

Primary Location: APAC/Japan-MYS-P-George Town]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-P-GEORGE-TO-Associate-Relationship-Manager-PG-Job-APAC/428562/4285624285622009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-P-George Town
· To acquire new customers / Profile: footing for CitiBusiness customers
·To build business expertise in targeted SME industries
·To meet and exceed sales performance indicator
·To be well versed with product knowledge and credit criteria
·To ensure compliance and consistency with bank's Compliance & Control policy

·Recognized degree with 1 year sales experience, preferably in a financial institution
·Sufficient knowledge in SME markets & commercial products
·Strong team player with good communication skills
·Adaptable, able to work independently and initiative driven
·Motivated with strong drive to succeed

Primary Location: APAC/Japan-MYS-Pulau Pinang]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-PULAU-PINA-Citibusiness-Personal-Banker-Bkt-Tgh-Job-APAC/428563/4285634285632009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-Pulau Pinang
· To acquire new customers / Profile: footing for CitiBusiness customers
·To build business expertise in targeted SME industries
·To meet and exceed sales performance indicator
·To be well versed with product knowledge and credit criteria
·To ensure compliance and consistency with bank's Compliance & Control policy

·Recognized degree with 1 year sales experience, preferably in a financial institution
·Sufficient knowledge in SME markets & commercial products
·Strong team player with good communication skills
·Adaptable, able to work independently and initiative driven
·Motivated with strong drive to succeed

Primary Location: APAC/Japan-MYS-J-Johor Bahru]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-J-JOHOR-BAH-Citibusiness-Personal-Banker-JB-Job-APAC/428567/4285674285672009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-J-Johor Bahru
General

1. Assist in meeting service goals by ensuring excellent service delivery to customers at all times, which will be shown in yearly survey.

2. Compile issues/problems and follow-up with SRU/department concerned on the problem resolutions.

3. Conduct monthly survey on problem resolutions to ensure problems are solved within the bank's turnaround time.

4. Conduct monthly survey on new accounts opened on a monthly basis to ensure customer's satisfaction during account opening.

5. Managing of walk-in customers daily and ensure that there are sufficient resources at the Center.

6. Ensure CitiGold Center as well as general tidiness of department to project a professional image.

7. Assist the Service Manager in the preparation of monthly service reports.

8. Attend to visitors/customers as soon as they enter CitiGold Center with friendly and helpful greetings. Assist them in various banking transactions as needed or resolve problems highlighted by them immediately and accurately and informed the CitiGold Relation Managers on the outcome of the investigation.

9. Compile & analyze statistics from support team and total country for purpose of monthly service report preparation.

10. Update CSLM action plan on a monthly basis.

11. Drive quality portfolio model and ensure optimum development of RM's portfolio – portfolio realignment.

12. Drive and manage total Malaysia attrition.

13. Active participation and support in every aspect of marketing acquisition activities, i.e. gift/premium inventory, event management, road shows and product launches.
14. Produce mass-scale external correspondences e.g. diaries letter within specified turnaround time.
· Possess a cheerful disposition, good business etiquette and customer oriented attributes.
· Team player, driven, ability to work independently, good organization and planning skills
· Proficiency in English and Bahasa Malaysia, both communications and written, and computer Literate.
· Possess a minimum Professional Certificate. A Diploma/Degree in any discipline will be an advantage.
· Some experience customer service will be advantageous. However, fresh graduates who possess great interpersonal skills with a result-oriented attitude are encouraged to apply.
· Applicants must be willing to work in Kuala Lumpur.
· Applicants should be Malaysian citizens.

Primary Location: APAC/Japan-MYS-J-Johor Bahru]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-J-JOHOR-BAH-Citigold-Associate-JB-Job-APAC/428568/4285684285682009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-J-Johor Bahru
Responsible for content and applications deployment automation
Participate in analysis and design work as assigned by team leader

1-3 years working experience with good knowledge of Unix System Administrator

Have development experience in Perl and XML will be highly preferred.

Have development experience in Java will be a plus.

With some experience in Ant/Nant, Tomcat, Weblogic will be a plus

Have experience with TeamSite and/or WorkSite will be a plus.

BS/MS degree in Computer Science or equivalent major

Fluent in Oral, reading and writing English, CET-6 above or TOEIC - Certificate holders highly preferred

Fluent in Oral, reading and written Japanese will be a plus

Good team player, strong sense of responsibility and good flexibility under certain work pressure

Primary Location: APAC/Japan-CHN-Liaoning-Dalian]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-LIAONING-DALI-Software-Engineer-Unix-System-Administrator-CMS-Job-APAC/429003/4290034290032009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Liaoning-Dalian
To analyze requirements, write design or program specifications
To code banking applications according to program specifications
Communicate and work closely with managers and peer developers
Guide and support junior developers

BS/MS degree in Computer Science or equivalent
2-5 years experience in C (Not C)/ Unix environment
Knowledge of Oracle or Sybase is required
Be familiar with Windows environment and command
Good OO design sense
Knowledge of investment banking business is a plus
Knowledge of Java or .Net is a plus
Good command of speaking and writing English

Primary Location: APAC/Japan-CHN-Shanghai-Shanghai]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-SHANGHAI-SHANGH-Senior-C++-Wintel-Software-Engineer-Job-APAC/429004/4290044290042009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Shanghai-Shanghai
- This position is to perform function and performance testing to banking applications in Japanese language.
- Analyze test requirements from functional specification.
- Design and execute test cases according to test requirements.
- Report defects and track defect status.
- Analyze and summarize testing results.
- Design automated regression test scripts using testing automation tool.
- Coach junior testers with test processes, test approaches and technologies.
- Work with Team Leader to communicate with customers to acquire business requirements and report project issues.
- Follow company policies and business processes, enjoy team working with colleagues

- Smart and quick to learn new knowledge. Self-adjust to enterprise culture.
- Have 3-5 year IT related work experience, including development and testing.
- Have at least 2 year experience on Functional testing.
- Fluent in English communication with native English speakers (CET-6 is preferred).
- Good at Japanese reading, listening and speaking (JPT-4 or above).
- Experienced in test management tool (Mercury TestDirecotor) and test automation tool (Mercury QuickTest Pro).
- Strong team work spirit, enjoy nice relationship with team members and Team Leader.

Primary Location: APAC/Japan-CHN-Liaoning-Dalian]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-CHN-LIAONING-DALI-Senior-Test-Engineer-Job-APAC/429005/4290054290052009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-CHN-Liaoning-Dalian
· Support card usage & loyalty portfolio to achieve sales, market share and business targets through effective external partnership with the objective of delivering impactful consumer programs

· Develop portfolio of key partners/merchants across various spend categories to secure consumer offers on a regular basis

· Build and manage partners relations team to clinch relevant and impactful consumer deals

· Constantly work with the marketing team to identify key categories & partners and support development of business propositions to such partners/merchants

· Responsible for conclusion and documentation of deals & authorized rightful use of materials with such partners on joint customer promotions that will drive sales with value added benefits to card member

· Work with marketing, external partners and all front-liners to ensure joint consumer programs are properly implemented, executed and marketed to customers

· Monitor and analyze performance of all programs to ensure results are on track and if not, to identify problems/issues and recommend solutions to rectify them

· Ensure compliance in all internal and external dealings with customers, partners and regulators

· Graduate, preferably in business development or sales or marketing or related discipline

· 2-3 years working experience in the above discipline

· Strong negotiation and interpersonal skills

· Strong written and oral skills

· Strong presentation and report writing skills

· Self motivated and resourceful

· Ability to work independently

· Good analytical and work organization skill

· Ability to grasp operating procedures

Primary Location: APAC/Japan-MYS-J-Johor Bahru]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-J-JOHOR-BAH-Cards-Cards-Marketing-Merchant-Partnership-Manager-(Johor-Bahru)-Job-APAC/429011/4290114290112009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-J-Johor Bahru
· Perform system analysis, designing and coding for supported applications based on business requirements.
· Prepare functional specifications, design specifications, program specifications for analyst programmers/software engineers to code and maintain programs for maintenance and project development. Code and maintain complex programs.
· Review program specs prepared by reportees and review code snippets written by reportees.
· Prepare test cases for unit testing or systems integrated testing. Test online and batch application programs.
· Liaise with users, other application teams, data center to coordinate application changes for user acceptance testing and implementation.
· Handle medium-to-large size user-raised System Modification Requests.
· Provide production support for supported applications and handle both technical and user-related problems/queries.
· Maintain documentation according to software development policies and standards.
· Ability to conform to latest software development policies and standards.
· Adhere closely to the organization compliance requirements.
· Pro-active through self learning so as to improve knowledge and skills.
· Mentor junior development staffs.

· Working knowledge in ES9000 & MVS.
· Proficient in Computer Languages - CICS COBOL, COBOL, SQL, EASYTRIEVE, SAS
· Good knowledge of IBM DB2, VSAM, QSAM, JCL
· Experience in Program Design, Coding and Testing activities
· Knowledge of Retail Banking Systems is a plus.
· Good working knowledge full of System Development Life Cycle.
· Able to support end-user production queries/problems.
· Knowledge in structured problem solving and ability to analyze problem reasons and trouble shooting.
· Good technical documentation skills

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-GCG-ITO-Senior-Analyst-Programmer-Job-APAC/429017/4290174290172009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala LumpurShift - Manager (EMEA Datacenter Singapore)

Key Responsibilities:

Day-to-day responsibility and accountability for the management of shift personnel across two Command Centres, located in two different countries, allocating resources to associated workstation duties based upon skills and service delivery requirements. When situation dictate, perform real-time realignment of staff to focus on crisis and severity 1 situations, to minimise outages and provide focused, coordinated service restoration.

Ultimately responsible for all service delivery and restoration activities performed by their shift, regardless of personnel location. Perform Escalation and notification to senior Technology management, as and when required.

Generate monthly performance metrics on team performance, including achievements, updates on projects, training and personnel issues. Provide associated Labour Capacity Planning Metrics (LCPM) to support existing headcount and to trend where resources are allocated, ensuring electronic and paper based Time Reporting and Tracking Systems correlate. Minimise overtime costs associated to your shift by controlling holiday, training and known sickness cover, to essential overtime only. Ensure the correct methodology to report sickness and holidays is adhered too.

Perform personnel management in relation to goal setting, formal appraisals, mentoring where appropriate, defining remediation plans for under performers, motivation of staff, defining training plans, setting direction and reconignition where appropriate, across both geographical sites.

Generate Command Centre outage reports and/or post mortems for all incidents or issues occurring on their shifts. Reports are to be factual, professionally compiled and contain detailed analysis, which will be published to senior technology or business managers.

Primary focus will be with the prevention & restoration of Service outages, assessing urgency, impact and criticality, along with the timely escalation and notification of outages.

Attend Command Centre management meetings to represent your shift and to provide formal feedback on progress, direction, issues and continuity between shifts.

Enforcement of processes and procedures, ensuring all defined activities are consistently performed to standard, performing ad-hoc management checks to ensure compliance.

Tracking of BAU responses and non-BAU projects / activities performed by shift individuals, ensuring timely reporting and professional responses by members of their team.

When required, deputise for the in Country day-based Command Centre Operations Manager or deputy, performing all delegated responsibilities during their absence, which includes administrative functions, temporary in-country people management, authorisations and technical approvals.

Qualifications:
ITIL Service Management, ITIL Foundation Certificate and / or similar is highly desirable.

Any IT associated qualifications would be advantageous.

Educated to University level is highly desirable

Knowledge/Experience:

Candidates must have substantial previous experience working within a Command Centre environment and have exposure to multiple platform environments, supporting a large number of devices, applications and services, with experience of working shift to cover 24x7x365.

Extensive people and Command Centre management experience within a shift environment, ideally managing a cross-region team.

Proven IT Problem Management, Incident Management and Service Level Management skills are essential.

Experience of risk management within a Command Centre environment, in relation to identification and associated remediation management.

Technical knowledge of multiple platforms.

Usage of a professional Problem Management package, such as GPMS, Remedy, Infoman, VT etc., is essential.

Experience of Professional scheduling packages, such as OPC/TWS, Autosys or equivalent, is essential.

Experience of Netcool and / or Tivoli, or equivalent event consolidator, is essential.

Exposure to project management methodologies, demonstrating successful implementations and understanding of the project life cycle.

Usage of commercial software, such as MS Word, Excel, Outlook Project, Visio etc., is essential. Additional exposure to other professional software packages is highly desirable.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Regional-Shift-Manager-(EMEA-Datacenter-Singapore)-Job-APAC/429019/4290194290192009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
·Building profitable relationships with customers from their portfolio, to deepen and broaden account relationships with the objective to generate revenue and focus on wealth management.
·Market investment products as well as cross-sell of Citibank's consumer product to the new and existing Banking Sales customer. This will include loans, mortgages and credit cards.
·Expand on new customer base through referrals from customers or through personalized/advisory services provided personally or through the Banking Sales Service Team or Investment Consultant.

·Age 27 to 35 years
·Degree holder (preferably in area of Finance, Marketing and B. Admin) or its equivalent
·2-3 years of sales working experience would be an added advantage (Preferably in Banking & Financial related industry)
·Good communication & interpersonal skills
·Self-motivated and committed, with a desire to achieve goals and targets
·Ability to set and maintain high standards of professionalism, work ethics and team spirit

Primary Location: APAC/Japan-MYS-P-George Town]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-P-GEORGE-TO-Citigold-Relationship-Manager-Penang-Job-APAC/429020/4290204290202009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-P-George Town
·Building profitable relationships with customers from their portfolio, to deepen and broaden account relationships with the objective to generate revenue and focus on wealth management.
·Market investment products as well as cross-sell of Citibank's consumer product to the new and existing Banking Sales customer. This will include loans, mortgages and credit cards.
·Expand on new customer base through referrals from customers or through personalized/advisory services provided personally or through the Banking Sales Service Team or Investment Consultant.

·Age 27 to 35 years
·Degree holder (preferably in area of Finance, Marketing and B. Admin) or its equivalent
·2-3 years of sales working experience would be an added advantage (Preferably in Banking & Financial related industry)
·Good communication & interpersonal skills
·Self-motivated and committed, with a desire to achieve goals and targets
·Ability to set and maintain high standards of professionalism, work ethics and team spirit

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Citigold-Relationship-Manager-Damansara-Perdana-Job-APAC/429021/4290214290212009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
On Sales

1. Attend to Prospect Line for marketing programs.

2. Source on leads for CitiGold and CitiBanking prospects by using internal referrals, customer referrals, marketing leads and own leads (relatives, friends)

3. Actively carry out prospecting from database extracted from decision management/segment marketing.

4. Set appointments and carry out sales call visits based on appointments set.

5. Perform account opening with customers in accordance to the Bank's compliance policy, approved sales process and provide all necessary details about CitiGold and CitiBanking products to the customer.

6. Establish customer needs by profiling and recommend appropriate products in accordance to the customer's needs as well as to introduce CitiGold Wealth Management Banking proposition.

7. Assist and participate in MME and open houses with the objective of creating awareness, leads generation and acquiring customers.

8. Conduct mini group presentations.

9. Prepare and pro-actively execute sales plans by taking advantage of marketing programs.

On Service

1. Follow 30 days service plan (36 DSP) for all new CitiGold Relationships

2. Maintain close liaison with the Sales Support to ensure deliverance of consistent high standard of customer service at all times.

On Compliance

1. Adhere to the Account Opening Sales Process and seek manager's counsel, advice or approval when in doubt.

2. Adhere to all investment sales processes and seek manager's counsel, advice or approval when in doubt.

3. Practice "Know-Your-Customer' and 'Anti-Money Laundering' policies prudently and ensure all procedures are carried out as per approved process and in compliance with local and US regulations.

4. Profile: customers using CWP/PIW/CitiPro, and assist customers in terms of portfolio objectives and carry out sales based on customer needs.

5. Conduct annual review of Citibank's investment customers

1. Graduate, preferably in Marketing or Business Admin with 1-2 years working experience in a financial institution
2. Age 24 to 26
3. Strong team player with good communication skills
4. Detailed and meticulous
5. Adaptable, able to work independently and initiative driven

Primary Location: APAC/Japan-MYS-W-Kuala Lumpur]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-W-KUALA-LUMP-Sales-Personal-Banker-KL-Job-APAC/429023/4290234290232009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-W-Kuala Lumpur
General

1. Assist in meeting service goals by ensuring excellent service delivery to customers at all times, which will be shown in yearly survey.

2. Compile issues/problems and follow-up with SRU/department concerned on the problem resolutions.

3. Conduct monthly survey on problem resolutions to ensure problems are solved within the bank's turnaround time.

4. Conduct monthly survey on new accounts opened on a monthly basis to ensure customer's satisfaction during account opening.

5. Managing of walk-in customers daily and ensure that there are sufficient resources at the Center.

6. Ensure CitiGold Center as well as general tidiness of department to project a professional image.

7. Assist the Service Manager in the preparation of monthly service reports.

8. Attend to visitors/customers as soon as they enter CitiGold Center with friendly and helpful greetings. Assist them in various banking transactions as needed or resolve problems highlighted by them immediately and accurately and informed the CitiGold Relation Managers on the outcome of the investigation.

9. Compile & analyze statistics from support team and total country for purpose of monthly service report preparation.

10. Update CSLM action plan on a monthly basis.

11. Drive quality portfolio model and ensure optimum development of RM's portfolio – portfolio realignment.

12. Drive and manage total Malaysia attrition.

13. Active participation and support in every aspect of marketing acquisition activities, i.e. gift/premium inventory, event management, road shows and product launches.
14. Produce mass-scale external correspondences e.g. diaries letter within specified turnaround time.
· Possess a cheerful disposition, good business etiquette and customer oriented attributes.
· Team player, driven, ability to work independently, good organization and planning skills
· Proficiency in English and Bahasa Malaysia, both communications and written, and computer Literate.
· Possess a minimum Professional Certificate. A Diploma/Degree in any discipline will be an advantage.
· Some experience customer service will be advantageous. However, fresh graduates who possess great interpersonal skills with a result-oriented attitude are encouraged to apply.
· Applicants must be willing to work in Kuala Lumpur.
· Applicants should be Malaysian citizens.

Primary Location: APAC/Japan-MYS-P-George Town]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-MYS-P-GEORGE-TO-Citigold-Associate-Penang-Job-APAC/429047/4290474290472009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-MYS-P-George Town
Global Consumer Group is one of the key businesses of Citibank Indonesia that caters financial services for consumer markets. It has 3 key business groups, namely Retail Banking, Credit Card and Consumer Finance.

Consumer Finance consists of two types of product, which are Personal Loan & Citifinancial. Citibank Personal Loan was first introduced in 2003, and directed to serve customers planned financial needs by providing easy and convenient multipurpose cash loan. The loan offers no-collateral requirements and competitive interest rate. Other products, Citifinancial, which was launched in August 2004, is a neighborhood branch based lending business and targeted to fulfill the growing needs of loan without collaterals. This neighborhood approach allows Citifinancial officers to do face-to-face interactions with customers. Since 2007, Citifinancial collaborates with PT. Pos Indonesia to expand the distribution of the product.

For the last three years the growth of our Consumer Finance business has established itself as one of the most trusted personal lending institution in the market.

Critical to our continued growth strategy is the expansion of our leadership and management bench strength. To meet this demand, we need to attract and develop individuals which have potential to grow and will bring significant contribution to the business. The Consumer Finance Development Program is a 15-month program that will build potential people to be Consumer Finance Future Leaders through series of development initiatives, and provide attractive career advancement as well as competitive rewards.

Eligibility

· Hold S-1 (Bachelor's) degree of any background from reputable university, with min. GPA of 3.00

· Fresh graduate, or maximum 1 year working experience

· Have proven leadership experiences in student activities or social organizations

Competencies

· Drive for Results

· Sales Oriented

· Building Relationship

· Analytical Ability

· Assertiveness and pro activeness

Personal Enablers

· Analytical, self-motivated, excellent interpersonal skill, team-player

Primary Location: APAC/Japan-Indonesia]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-INDONES-Consumer-Finance-Development-Program-Job-APAC/435803/4358034358032009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Indonesia
ATTENTION: TO APPLY FOR A BUSINESS BANKER POSITION, PLEASE APPLY VIA THE FOLLOWING LINK: WWW.MYCITIBANKJOBS.COM

ATTENTION: TO APPLY FOR A BUSINESS BANKER POSITION, PLEASE APPLY VIA THE FOLLOWING LINK: WWW.MYCITIBANKJOBS.COM

Primary Location: NAM-United States]]>http://citigroup.jobs2web.com/job/Business-Banker-(CBNA)-Job/461615/4616154616152009-12-20Citigroupfull-timeUSDstarting0BSNAM-United States
ATTENTION: TO APPLY FOR A PERSONAL BANKER POSITION, PLEASE APPLY VIA THE FOLLOWING LINK: WWW.MYCITIBANKJOBS.COM

ATTENTION: TO APPLY FOR A PERSONAL BANKER POSITION, PLEASE APPLY VIA THE FOLLOWING LINK: WWW.MYCITIBANKJOBS.COM

Primary Location: NAM-United States]]>http://citigroup.jobs2web.com/job/Personal-Banker-(CBNA)-Job/461617/4616174616172009-12-20Citigroupfull-timeUSDstarting0BSNAM-United States
ATTENTION: TO APPLY FOR A TELLER POSITION, PLEASE APPLY VIA THE FOLLOWING LINK: WWW.MYCITIBANKJOBS.COM

ATTENTION: TO APPLY FOR A TELLER POSITION, PLEASE APPLY VIA THE FOLLOWING LINK: WWW.MYCITIBANKJOBS.COM

Primary Location: NAM-United States]]>http://citigroup.jobs2web.com/job/Teller-(CBNA)-Job/461620/4616204616202009-12-20Citigroupfull-timeUSDstarting0BSNAM-United States
ATTENTION: TO APPLY FOR A FINANCIAL CENTER MANAGER POSITION, PLEASE APPLY VIA THE FOLLOWING LINK: WWW.MYCITIBANKJOBS.COM

ATTENTION: TO APPLY FOR A FINANCIAL CENTER MANAGER POSITION, PLEASE APPLY VIA THE FOLLOWING LINK: WWW.MYCITIBANKJOBS.COM

Primary Location: NAM-United States]]>http://citigroup.jobs2web.com/job/FINANCIAL-CENTER-MANAGER-(CBNA)-Job/461621/4616214616212009-12-20Citigroupfull-timeUSDstarting0BSNAM-United States
Management Associate Program at Citibank Hong Kong is a long term yet progressive career program to management level, with the first 12 months as assimilation development training. Management Associates are offered the opportunity of professional development through a combination of business orientation programs, local and overseas classroom training, early job responsibilities and senior management exposure.

Career paths at Citibank are dynamic and personalized, influenced by your performance, experience, development interests and our business needs. Through active two-way career management, the Management Associate career may span across diverse areas as product and marketing, sales and service, operation and risk management, financial analysis and others.

We invite Bachelor and Masters degree graduates, preferably with 1-2 years working experience to join us. We are looking only for high caliber individuals with strong drive, commitment, teamwork, who aspire to be future business leaders and with a strong passion for consumer banking, excellent command of written and spoken English, able to read Chinese, speaks fluent Cantonese, and authorized to work in Hong Kong.

*** Please provide GPA/Average Grade of academic studies or provide copy of transcript***

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-HK-GCG-Management-Associate,-Fresh-Graduates-and-Mid-careers-Job-APAC/495577/4955774955772009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
Strategic Intent:

We are looking for a professional Business Development Manager who can adapt to all levels of a client and deliver strategic acquisition and growth in the corporate sector.

Reporting to the Northern Regional Sales Manager we will provide the right candidate with the tools and training required to be successful in this role.

This is a true Business Development role that requires more than relationship management skills.

Accountabilities:

· Current (or very recent) employment in similar position

· Experience in lead generation including cold calls

· Pipeline management skills utilising a CRM

· Solution based sales skills in a competitive environment

· Proven and demonstrable track record of conversion

· Ability to work autonomously and meet targets

Key Skills and Experience:

· Existing network of corporate clients

· Knowledge of commercial card policies and procedures

· Experience dealing with a global brand

Primary Location: APAC/Japan-AUS-NS-Sydney]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-AUS-NS-SYDN-Business-Development-Manager-Job-APAC/505241/5052415052412009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-AUS-NS-Sydney
CITI Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, partnering with other Citi business groups, law enforcement agencies, governments and others to protect our employees, businesses, clients and information.

The Information, Research and Intelligence Services (IRIS) program within CSIS provides a specialized global, investigative research and analytical resource, in support of anti money laundering, enhanced due diligence and pre-employment screening needs within the company. In addition the program provides business intelligence and problem focused studies to help CSIS management identify and respond to changing trends in security, fraud, and other forms of financial wrongdoing.

This position will report directly to the CSIS Global AML & Due Diligence team manager based in Hong Kong with a matrix reporting line to the CSIS ASPAC regional management team.

The position to be based in Singapore or Hong Kong conducts enhanced due diligence research investigations in support of Citigroup businesses, Legal and Compliance to detect potential money laundering and other reputational risks. The position will service regional ASPAC businesses directly, as well as supporting other businesses globally which require investigations support in the ASPAC region.

The position is directly responsible for:

1. Research and analysis of people, entities, financial transactions or events through public records, media or other open source material.

2. As appropriate investigation will include outreach and interaction to law enforcement, regulators or other industry groups and associations.

3. Evaluation of information and information sources for accuracy, reliability and relevance in assessing risk.

4. Creation of succinct narrative reports, presentations and where needed link charts or similar diagrams to record investigative actions and findings.

5. Proactive identification of new sources of information, and research tools and approaches.

6. Development and maintenance of effective relationships between the program and local Citi businesses, the financial services industry, and other relevant law enforcement or regulatory agencies.

7. Support of other CSIS teams or businesses requiring assistance or benefiting from the informational access or capabilities of this position.
Participation in internal CSIS working groups, strategic projects etc.

1. Minimum of five (5) years investigative experience with focus in enhanced due diligence work. Experience in financial services sector and AML field preferable.

2. Minimum Bachelors Degree - business major sought with evidence of continued professional or vocational learning.

3. Demonstrated research and analysis experience - including use of commercial databases, internet and non-digitized sources.

4. Knowledgeable in the regional regulatory environment. Understanding of the international anti money laundering framework, including US legislation and regulations, and related Citi policies, strategy and infrastructure. Prior government of regulatory experience a plus.

5. Strong oral and written communication skills essential. Second regional language sought - e.g. Malaysian, Japanese, Thai, Indonesian, Indian Dialects, Korean etc,

6. Strong Microsoft Office skills including Word, Excel, PowerPoint, and Sharepoint. Knowledge of data mining tools e.g. i2 analyst's notebook an advantage.

7. Qualifications such as ACAMS, CFE, or similar professional membership or training e.g. IACA or IALEIA desirable. Ability to successfully attain qualification within 2 years expected.

8. Broad professional experience, including prior international work experience/travel or experience working as part of a global dispersed team an advantage.

9. Demonstrated self starter and resourceful individual, with experience of operating in fast paced and dynamic operational settings.

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Anti-Money-Laundering-26-Due-Diligence-Analyst-Job-APAC/503704/5037045037042009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
CITI Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, partnering with other Citi business groups, law enforcement agencies, governments and others to protect our employees, businesses, clients and information.

The Information, Research and Intelligence Services (IRIS) program within CSIS, combines a specialized global investigative research and analytical resource, in support of anti money laundering, enhanced due diligence, pre-employment screening, and business intelligence on financial crimes and security threats faced by the company.

The position based in Hong Kong/Singapore/India conducts operational, tactical and strategic analysis of financial crimes and security threats faced by Citi and its businesses and other CSIS. This position will report directly to the CSIS IRIS management team based in North America with a matrix reporting line to the CSIS Asia regional management team.

The position will service regional CSIS and businesses directly, as well as supporting other businesses globally which require analytical support in the Asia region.

The position is directly responsible for:

1. Analysis of fraud and other financial wrongdoing issues that create a risk to the company, its employees, shareholders, assets and clients.

2. Analysis of security issues that create a risk to the company, its employees, shareholders, assets and clients.

3. Identification and reporting of operational events and trends, tactical assessments of current and future threats, and strategic recommendations to counter the threats in both financial wrongdoing and security.

4. Researching CSIS and Citi data, public records, commercial databases, and other open source material in forming analytical assessments.

5. Evaluation of information and information sources for accuracy, reliability and relevance in assessing risk.

6. Appropriate outreach and interaction with law enforcement, regulators or other industry groups and associations to inform research, analysis and assessments.

7. Critical thinking in the creation of succinct narrative reports, presentations and where needed link charts or similar diagrams to report analytical assessments.

8. Proactive identification of new sources of information, and research tools and approaches.

9. Development of effective relationships between the program and local Citi businesses, the financial services industry, and other relevant analytical, law enforcement or regulatory agencies.

10. Support of other CSIS teams or businesses requiring assistance or benefiting from the informational access or capabilities of this position.

11. Participation in internal CSIS working groups, strategic projects etc.

1. Minimum of five (5) years analytical experience with focus in financial crimes, or security. Direct experience within financial services sector preferable.

2. Minimum Bachelors Degree - business major sought with evidence of continued professional or vocational learning. MBA a plus.

3. Demonstrated research and analysis experience - including use of commercial databases, internet and non-digitized sources etc.

4. Knowledgeable in the regional regulatory environment. Prior government of regulatory analytical experience a plus.

5. Strong oral and written communication skills essential. Second regional language sought - e.g. Chinese, Indian dialects.

6. Strong Microsoft Office skills including Word, Excel, Access, PowerPoint, and Sharepoint.

7. Experience in data mining tools e.g. i2 analyst's notebook an advantage.

8. Analytical training or qualifications through recognized analytical organizations such as IACA or IALEIA desirable Ability to successfully attain qualification within 2 years expected.

9. Broad professional experience, including prior international work experience/travel or experience working as part of a global dispersed team important.

10. Demonstrated self starter and resourceful individual, with experience of operating in fast paced and dynamic operational settings.

11. Demonstrated examples of innovation or continuous improvement in risk, or corporate security and investigative services area.

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Global-Intelligence-Analyst-Job-APAC/503705/5037055037052009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
- Build and deepen relationship with core segment customers through delivering superior customer experience when handling product enquiries, financial transactions and operations

- Identify customer needs through financial planning. Provide professional advice and cross-sell a broad range of banking and investment products

- Achieve individual's & team's sales targets

- Comply with established policies and procedures to safeguard both bank's and customers' assets

- University graduate preferred

- Minimum 1 year customer service/sales experience. Retail banking field experience is a plus.

- HKSI LE Papers 1, 7 & 8 , plus IIQE Paper 1, 3 & 5 or equivalent

- Knowledge of banking and investment products is an advantage

- Good communication, relationship building and proactive selling skills

- Fluent in English, Cantonese and Mandarin

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-HK-GCG-Personal-Banker-Job-APAC/506983/5069835069832009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
·Engage in face-to-face appointments with customers to cross-sell insurance products and close deals

·Handle all necessary follow-up work related to the deal

·Achieve individual sales goal

·Comply with established policies and procedures to safeguard both bank's and customers' assets

·Degree holder with at least one year of insurance sales experience, preferably in investment linked insurance products, with proven track record

·HKSI LE Paper 1,7 & 8 or equivalent plus IIQE Paper 1, 3 & 5

·Proactive and result oriented with strong selling skills

·Fluent in Cantonese and English, knowledge of Mandarin preferred

·Outgoing personality with good integrity

·Good relationship building and communication skills

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-HK-GCG-Financial-Planning-Consultant-Job-APAC/522056/5220565220562009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
Responsibilities:
· Handle counter transactions and enquiries to meet customer needs
· Provide accurate and quality customer service to meet branch service goals

Requirements:
· Some customer service or relevant experience would be advantage
· Good service orientation and attentive to details
· This entry level position provides ample promotion opportunities to branch service, sales and other banking positions

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-HK-GCG-Counter-Service-Officer-Job-APAC/524104/5241045241042009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
As a member of the branch committed to sales and service, the branch account executive often has initial and frequent contact with the customers. In treating each customer as a sales opportunity and maintaining good customer relations, this position is responsible for:

· Selling loans and insurance products

· Produce new and repeat loan business from internal and external assigned sources; participate in solicitation/promotional/community activities.

· Recommending solutions to difficult delinquent accounts

· Performing administrative tasks

· Service customer accounts before, during, and after the sale. Handle general questions concerning customer accounts.

The minimum qualifications for this position include:

· High School diploma or equivalent

· Strong sales background

· 1 - 2 years related work experience in Sales and Finance

· Basic analytical ability required to review customer information in accordance with established credit criteria, to recommend credit decisions and product options.

· Ability to work as a member of a team

· Demonstrated effective verbal, written, and listening skills.

At CitiFinancial we offer our employees a comprehensive benefits package and a fantastic performance-based incentive program. This role offers the opportunity for advancement.

We thank all applicants in advance; however, only those selected for interviews will be contacted. No phone calls, please. We are an equal opportunity employer.

Primary Location: NAM-CAN-SK-Saskatoon]]>http://citigroup.jobs2web.com/job/NAM-CAN-SK-SASKATOON-Branch-Account-Executive-1-(Saskatoon-Job/530202/5302025302022009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-SK-Saskatoon
·Assist the Branch Manager to perform daily operations of CitiFinancial Branch for personal loan business

·Responsible for branch marketing & business development to generate quality asset growth

·Conduct branch credit management & delinquency control

·Achieve the pre-assigned target for business growth and delinquency control

·Responsible for customer service quality maintenance and obtain customer comments on our products/services

·Comply with established policies & procedures to safeguard both bank's and customers' assets

· University graduate with minimum of 1 year's relationship management experience or secondary educated with minimum of 3 years' relationship management in retail banking or finance company

· In-depth knowledge of unsecured personal loan

· Experience in credit underwriting of unsecured personal loan is definitely an advantage

· Good relationship building and proactive selling skills (including phone selling)

· Good command of written and spoken English and Chinese

Primary Location: APAC/Japan-HKG-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HK-GCG-Customer-Relationship-Officer-Job/551540/5515405515402009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong
In this role you will be responsible for the delivery of AML solutions across the various business sectors (corporate, consumer and private banking)

· Responsible for people / resource management, vendor management, financials and enforcement of corporate policies and guidelines

· Bachelor's degree (in Management, Science, Computers, Information Technology or Engineering)

· More than 12 years of I.T. experience, with more than 3 years in project management

· Senior Project Manager with extensive experience in implementing AML solutions, preferably using MANTAS

· Good project management skills with strong vendor management experience

· Strong knowledge of Know Your Customer (KYC) and Anti-money laundering (AML), with prior successful implementation experience

· Proficient in MANTAS is definitely an advantage

· Understand the process of threshold analysis for AML

· Pro-active, thorough, organized and energetic

· Good communication skills (both verbal & written) and Good interpersonal skills.

The candidate will be located in Singapore. Some travels to India are required for vendor management and delivery status review. As this position involves global delivery, the candidate should be willing to work late in the evening SG time to attend meetings and discussions.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Senior-Project-Manager-AML-Job/554943/5549435549432009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Job Purpose:

·To reconcile financial futures and other exchange traded derivative products - position, valuation & margin.

·To provide sign-off to fund accounting teams that ETD's are accurately included within the daily NAV's.

·To provide timely valuation and other derivative data to Derivatives Reporting team for inclusion daily/weekly/monthly and quarterly reporting.

Job Background/context:

The Derivatives team services our client by ensuring that all derivative instruments are accounted for and valued correctly within the accounting system and that all required monitoring and reporting requirements are carried out in a timely manner.

The role holder will report to the Derivatives Administration Team Leader as part of a team of approx 8 team members. This team is part of a new Derivatives Reporting and Administration structure implemented in response to client growth in this area and anticipated future client growth.

The team will service our client by ensuring that all derivative instruments are administered and valued correctly within the accounting system and that all requirements are carried out in a timely manner.

Key Responsibilities:

·Perform daily futures and options clearer reconciliation and produce margining instructions by due deadlines.

·Produce and validate daily derivatives valuations for inclusion in daily NAVs.

·Produce and validate monthly & quarterly derivative valuations & analysis for IFRS reporting purposes.

·Ensure internal and external deadlines are achieved and produce complete and accurate outputs.

·Assist in the design, development and execution of internal controls & new instrument trading requirements.

·Ensure existing procedures are up to date and identify improvements in procedures.

·Develop strong, pro-active working relationships with all internal and external customers.

·Carry out investigative work as necessary.

·Provide professional support to identified areas of the business.

·Collaborate on projects on behalf of the organisation.

·Share specialist knowledge with colleagues.

·Maintain own standards of excellence.

Development Value:

·Opportunity to contribute to building derivatives expertise within the operation.

·Opportunity to work within a dynamic business in a large, varied and international operations environment.

Knowledge/Experience:

·Experience of clearer reconciliation of exchange traded derivatives desirable.

·Knowledge of derivatives such as swaps, options, & futures desirable but not essential

·Experience of working within an operations environment in a financial services institution desirable.

·Experience of accounting, valuation and/or administration of derivatives desirable

Skills:

·Knowledge of IGEFI Multifonds is desirable.

·Good working knowledge of MS applications, specifically, Excel.

·Highly numerate and accurate.

·Ability to work to tight deadlines with minimal supervision.

·Investigative skills.

·Relationship building skills.

·Results Orientation.

Qualifications

·Part qualified or newly qualified accountant desirable but not essential

·IAQ desirable

·Degree qualified

Competencies

·Preference for action (a self-starter/shows initiative).

·Customer focus.

·Analytical thinking.

·Team player.

·Self-confident.

·Good communication & interpersonal skills.

·Openness to new ideas.

Primary Location: EMEA-GBR-SCO-Edinburgh]]>http://citigroup.jobs2web.com/job/EMEA-GBR-SCO-EDINBURGH-Securities-Rep-2-3-Derivatives-Administration-Job/554952/5549525549522009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-SCO-Edinburgh
Senior Financial Reporting Analyst. The main objective for this position is to manage a team of analysts in the preparation of the US Regulatory Reporting for CCA. The Senior Financial Analyst will be involved in the data acquisition, Financial Month end, Quarter end and yearly reporting.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Act as a Liaison with the Country Financial Control, Operations and Technology Units. Anticipate issues and provide technical solutions for their business requirements.

· Coordinate the preparation and submission of the monthly, quarterly, semi-annual and annual US regulatory reporting for the CCA countries.

· Data Acquisition: Obtain source data from GL and Product processors for US Financial Reporting and reconcile data to source.

· Data Integrity: Validate data, ensure affiliate codes and ICE codes are accurate for Intercompany Reporting.

· Process data for Financial Reporting, including late adjustments and memo accounts. Adjustments origination and input in the Corporate Systems

· Upload the Financial Reporting data into the Corporate Systems, investigate and clear any edit checks in the Corporate Systems.

· Reconcile the Corporate Systems reports to source data

· Be active participant in the new system implementations required by the Corporation.

Education and Experience:

·Finance Background

·Banking Product Knowledge

·Experience working with Corporate Banking products and demonstrated proficiency in related accounting/reporting skills.

·Experience working in an International business environment.

·Minimum 5 years experience in finance process.

·Accounting Degree is required. CPA a plus.

·Basic knowledge of FAS52(US GAAP Accounting)

·Microsoft Office ( advanced ), GL packages and ERP systems such as Oracle and People Soft.

·Bilingual: English, Spanish.

Primary Location: LATAM-CRI-1-San José]]>http://citigroup.jobs2web.com/job/LATAM-CRI-1-SAN-JOSÉ-Senior-Financial-Reporting-Manager-Central-America-Job/557243/5572435572432009-12-20Citigroupfull-timeUSDstarting0BSLATAM-CRI-1-San José
As a member of the branch committed to sales and service, the branch account executive often has initial and frequent contact with the customers. In treating each customer as a sales opportunity and maintaining good customer relations, this position is responsible for:

· Selling loans and insurance products

· Produce new and repeat loan business from internal and external assigned sources; participate in solicitation/promotional/community activities.

· Recommending solutions to difficult delinquent accounts

· Performing administrative tasks

· Service customer accounts before, during, and after the sale. Handle general questions concerning customer accounts.

The minimum qualifications for this position include:

· High School diploma or equivalent

· Strong sales background

· 1 - 2 years related work experience in Sales and Finance

· Basic analytical ability required to review customer information in accordance with established credit criteria, to recommend credit decisions and product options.

· Ability to work as a member of a team

· Demonstrated effective verbal, written, and listening skills.

At CitiFinancial we offer our employees a comprehensive benefits package and a fantastic performance-based incentive program. This role offers the opportunity for advancement.

We thank all applicants in advance; however, only those selected for interviews will be contacted. No phone calls, please. We are an equal opportunity employer.

Primary Location: NAM-CAN-ON-Fort Frances]]>http://citigroup.jobs2web.com/job/NAM-CAN-ON-FORT-FRANCES-Branch-Account-Executive-1-(Fort-Frances-Job/557617/5576175576172009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-ON-Fort Frances
Job Purpose:

· To be the first point of contact and primary user interface for all supported end users, for technical, informational and procedural assistance. The position objectives are to accurately determine the problem or request and achieve first call/touch resolution/fulfillment as defined by the First Touch function's process control manual and service metrics. The functional duties of this position include trouble-shooting, request fulfillment, remote support, trouble ticket escalation, monitoring and follow-up throughout the resolution cycle for all Top 8 products in EMEA. The Top 8 Products are Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access Support. The First Touch Team will consist of Technical Engineers with generalist knowledge who can support all products equally and have excellent customer service orientation. Initially, First Touch Engineers will have a focus on either technical operations or customer interaction depending on the business priorities.

Background/context:

Citi Technology Infrastructure - Europe, Middle East & Africa (CTI EMEA) is responsible for providing technical support and delivery to internal Citigroup businesses on a regional basis, and consists of approximately 2,000 employees. Citi Technology Infrastructure (CTI) is a global corporate services group responsible for all infrastructure required within Citi.

CTI EMEA Regional Service Centres are responsible for remotely supporting CTI Customers (including ICG, GWM and GCG) in over 50 countries. This involves operational delivery of end-user products including voice communications, network and desktop and in-country customer relationships.

The First touch team is part of the EMEA Customer Service Centre organization, reporting operationally into the CTI Customer Service Centre head and will make up part of the EMEA First Touch model. The First Touch model will support all EMEA users for the top 8 products, including Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access and will liaise with 2 nd touch as well as other technical groups when necessary

Key Responsibilities:

· Acknowledging receipt of incidents, queries and requests via Virtual Tech, telephone and Citimarketplace.

· Conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases.

· Conducting request classification, attempting fulfilment and involving other resolver teams as appropriate.

· Creating a permanent control records - via updates to the trouble ticket - used as the basis for escalation, tracking, dispatching and follow-up actions.

· Achieving first-touch resolution (FTR) and fulfilling requests when possible or notifying and transferring problems to the appropriate internal or vendor revolver groups.

· Establishing reasonable expectations with the internal business customer during the initial call through priority identification and follow-up and escalation timeframes with the internal business customer.

· Assigning severity/priority coding for open problems.

· Conducting follow-up calls with both internal resolver groups and internal business customers to ensure timely problem resolution.

· Escalating appropriate issues and events to management and/or the appropriate groups.

· Maintaining ownership of incidents and requests from the inception through to resolution. Ensuring that the record is closed upon the confirmation from the end user.

· Working according the service level objective to ensure issues and requests are resolved in a timely fashion and properly documented.

· Interfacing with the relevant monitoring groups

· Acting as a liaison between users and various technical infrastructure areas.

· Participating in testing new tools; developing operational requirements and documenting testing.

· Ensuring the desktop build standards are maintained and applied consistently.

· Actively participating in self-improvement and training curricula to fulfil competency requirements

· Participating in division and department continuous process improvement initiatives

· Ensuring that Corporate CITMP and Security policies related to all 8 products are followed.

· Function as part of a complete service team providing the solution most effective to meet our customer's needs, to deliver the services they require and to improve our products and services to them.

· Helping to achieve and maintain productivity and quality objectives by their individual contribution to the TI EMEA support infrastructure.

· Contribute to documentation as required.

· Providing operational support to the Infrastructure related to the top 8 products, within the guidelines, as specified by the Info Sec procedures & Standard Build configurations

Knowledge:

- General knowledge of IT infrastructure

- Proven commercial support experience within a large corporate environment, ideally in a remote environment where the role was to support desktops, laptops, phone devices and other IT accessories is an advantage.

- Experience in supporting one or more of the following applications/technologies:

* Windows Operating Systems

* MS Office suite (2000 and above)

* MS Outlook

* Telecommunication / voice product knowledge

* LAN/WAN technology

* Internet, Electronic Mail

* Remote Access and Blackberry

* Trade Floor or Call/Contact centre

Skills:

- Fluent verbal and written English language skills

- One or more other EMEA languages. Preferably: Turkish.

- Outstanding customer service skills

- Excellent communication skills - verbal and written

- Problem solving/trouble shooting skills

- Excellent analytical skills

- Ability to work flexible hours (24x7)

Competencies:

- Excellent customer service orientation, interpersonal skills are a must.

- Problem Solving/Trouble Shooting

- Communication Skills

- Team-working

- Adaptability

- Take responsibility for ensuring things are done, overcoming obstacles and challenges.

- Ability to manage multiple tasks and priorities

- Ability to develop strong and supportive working relationships with disparate functional groups.

- Ability to work in an operation centre like environment with other peers.

- Ability to influence other colleagues across the business and CTI

- Ability to manage aggressive deadlines

Qualifications:

- Microsoft Certified Professional (MCP) qualification or equivalent experience is an advantage

Primary Location: EMEA-HUN-BU-Budapest]]>http://citigroup.jobs2web.com/job/EMEA-HUN-BU-BUDAPEST-First-Touch-Engineer-(Turkish-Speaking)-Job/558573/5585735585732009-12-20Citigroupfull-timeUSDstarting0BSEMEA-HUN-BU-Budapest
Job Purpose:

To be the primary interface for the First Touch Engineers for technical, informational and procedural assistance in all cases when their subject matter expertise is required. Responsibility for the quality and timely processing of all maintenance activities on all supported systems in EMEA. Ensure that all related tasks are handled in a controlled and compliant manner against all internal policies and procedures, and external rules and regulations.

The functional duties of this position include trouble-shooting, request fulfillment, remote support, trouble ticket escalation, monitoring and follow-up throughout the resolution cycle for all Top 8 products in EMEA. The Top 8 Products are Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access Support. The Second Touch Team will consist of Technical Engineers with deep generalist knowledge (level 2) that can support all products equally.

Job Background/context:

Citi Technology Infrastructure - Europe, Middle East & Africa (CTI EMEA) is responsible for providing technical support and delivery to internal Citigroup businesses on a regional basis, and consists of approximately 2,000 employees. Citi Technology Infrastructure (CTI) is a global corporate services group responsible for all infrastructure required within Citi.

CTI EMEA Regional Service Centres (RSC) are responsible for remotely supporting CTI Customers (including ICG, GWM and GCG) in over 50 countries. This involves operational delivery of end-user products including voice communications, network and desktop and in-country customer relationships.

Second touch team is part EMEA Customer Service Centre organization, reporting operationally into the CTI Customer Service Centre heads in Barcelona, Budapest and Warsaw Operations Head, and will make up part of the EMEA Second Touch model. The Second Touch model will support all EMEA users for the top 8 products, including Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access and will liaise with internal and external experts when necessary.

Key Responsibilities:

· Support the efforts of the First Touch team and work closely with them to improve Customer Satisfaction and meet with the SLOs

· Troubleshoot problems and manage escalations, provide solution for process issues

· Responsible for quality and timely processing of system maintenance activities handled by the team

· Ensure that all system maintenance tasks are in line with the relevant Citigroup standards

· Ability to organizing, prioritising, and scheduling work assignments

· Interface with internal and external technical expert support teams to resolve systematic problems

· Responsible for continual process improvements and adaptation to new business process/procedures

· Drive automation initiatives for the system maintenance activities

· Ensure high-levels of Customer Service and Satisfaction in a challenging Shared Services environment

· Accountable for daily, weekly, and monthly MIS reporting related to system maintenance activities

· Support future process conversion projects into EMEA RSC organization

· Assist in audit and compliance efforts for department; including risk review, Self Assessment, COB/business monitoring and documentation of policies and procedures, participation in occasional auditing projects or provides information and access to accounting records as required.

· Conducting deep incident diagnosis and determining the most effective and standard method of restoring service.

· Attempting request fulfilment and involving other resolver teams as appropriate.

· Working according the service level objective to ensure issues and requests are resolved in a timely fashion and properly documented.

· Participating in the monitoring of systems supporting top 8 end user products by intercepting alerts from all relevant monitoring groups and ensuring proactive communication with end-users.

· Determining trends and assisting management in devising proactive steps to address negative trends

· Participating in testing new tools; developing operational requirements and documenting testing.

· Liaising with local support groups to automate processes to increase group's efficiency.

· Ensuring the desktop build standards are maintained and applied consistently.

· Actively participating in self-improvement and training curricula to fulfil competency requirements

· Participating in division and department continuous process improvement initiatives

· Ensuring that Corporate CITMP and Security policies related to all 8 products are followed.

· Helping to achieve and maintain productivity and quality objectives by their individual contribution to the TI EMEA support infrastructure.

· Contribute to documentation as required.

· Providing operational support to the Infrastructure related to the top 8 products, within the guidelines, as specified by the Info Sec procedures & Standard Build configurations.

Development Value:

· Opportunity to be involved in the launch of a new support model for EMEA.

· Exposure to various resolver teams throughout the EMEA region.

· Opportunity to increase knowledge across 8 products.

· Exposure to an international environment

Knowledge/Experience:

· General knowledge of IT infrastructure

· Proven commercial support experience within a large corporate environment, ideally in a remote environment where the role was to support desktops, laptops, phone devices and other IT accessories is an advantage.

· Experience in supporting one or more of the following applications/technologies:

· Windows Operating Systems

· MS Office suite (2000 and above)

· MS Outlook

· Telecommunication / voice product knowledge

· LAN/WAN technology

· Internet, Electronic Mail

· Remote Access and Blackberry

· Trade Floor or Call/Contact centre

Skills:

· Fluent verbal and written English language skills

· One or more other EMEA languages. Preferable Polish.

· Outstanding customer service skills

· Excellent communication skills - verbal and written

· Problem solving/trouble shooting skills

· Excellent analytical skills

· Ability to work flexible hours (24x7)

Qualifications:

· College/university degree preferred

· Microsoft Certified Professional (MCP) qualification or equivalent experience is an advantage

Competencies:

· Willingness to become IT professional

· Excellent customer service orientation, interpersonal skills are a must.

· Problem Solving/Trouble Shooting

· Communication Skills

· Team-working

· Adaptability

· Take responsibility for ensuring things are done, overcoming obstacles and challenges.

· Ability to manage multiple tasks and priorities

· Ability to develop strong and supportive working relationships with disparate functional groups.

· Ability to work in an operation centre like environment with other peers.

· Ability to influence other colleagues across the business and CTI

· Ability to manage aggressive deadlines

Primary Location: EMEA-HUN-BU-Budapest]]>http://citigroup.jobs2web.com/job/EMEA-HUN-BU-BUDAPEST-Second-Touch-Engineer-Polish-Speaking-Job/558575/5585755585752009-12-20Citigroupfull-timeUSDstarting0BSEMEA-HUN-BU-Budapest
Job Purpose:

· To be the first point of contact and primary user interface for all supported end users, for technical, informational and procedural assistance. The position objectives are to accurately determine the problem or request and achieve first call/touch resolution/fulfillment as defined by the First Touch function's process control manual and service metrics. The functional duties of this position include trouble-shooting, request fulfillment, remote support, trouble ticket escalation, monitoring and follow-up throughout the resolution cycle for all Top 8 products in EMEA. The Top 8 Products are Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access Support. The First Touch Team will consist of Technical Engineers with generalist knowledge who can support all products equally and have excellent customer service orientation. Initially, First Touch Engineers will have a focus on either technical operations or customer interaction depending on the business priorities.

Background/context:

Citi Technology Infrastructure - Europe, Middle East & Africa (CTI EMEA) is responsible for providing technical support and delivery to internal Citigroup businesses on a regional basis, and consists of approximately 2,000 employees. Citi Technology Infrastructure (CTI) is a global corporate services group responsible for all infrastructure required within Citi.

CTI EMEA Regional Service Centres are responsible for remotely supporting CTI Customers (including ICG, GWM and GCG) in over 50 countries. This involves operational delivery of end-user products including voice communications, network and desktop and in-country customer relationships.

The First touch team is part of the EMEA Customer Service Centre organization, reporting operationally into the CTI Customer Service Centre head and will make up part of the EMEA First Touch model. The First Touch model will support all EMEA users for the top 8 products, including Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access and will liaise with 2 nd touch as well as other technical groups when necessary

Key Responsibilities:

· Acknowledging receipt of incidents, queries and requests via Virtual Tech, telephone and Citimarketplace.

· Conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases.

· Conducting request classification, attempting fulfilment and involving other resolver teams as appropriate.

· Creating a permanent control records - via updates to the trouble ticket - used as the basis for escalation, tracking, dispatching and follow-up actions.

· Achieving first-touch resolution (FTR) and fulfilling requests when possible or notifying and transferring problems to the appropriate internal or vendor revolver groups.

· Establishing reasonable expectations with the internal business customer during the initial call through priority identification and follow-up and escalation timeframes with the internal business customer.

· Assigning severity/priority coding for open problems.

· Conducting follow-up calls with both internal resolver groups and internal business customers to ensure timely problem resolution.

· Escalating appropriate issues and events to management and/or the appropriate groups.

· Maintaining ownership of incidents and requests from the inception through to resolution. Ensuring that the record is closed upon the confirmation from the end user.

· Working according the service level objective to ensure issues and requests are resolved in a timely fashion and properly documented.

· Interfacing with the relevant monitoring groups

· Acting as a liaison between users and various technical infrastructure areas.

· Participating in testing new tools; developing operational requirements and documenting testing.

· Ensuring the desktop build standards are maintained and applied consistently.

· Actively participating in self-improvement and training curricula to fulfil competency requirements

· Participating in division and department continuous process improvement initiatives

· Ensuring that Corporate CITMP and Security policies related to all 8 products are followed.

· Function as part of a complete service team providing the solution most effective to meet our customer's needs, to deliver the services they require and to improve our products and services to them.

· Helping to achieve and maintain productivity and quality objectives by their individual contribution to the TI EMEA support infrastructure.

· Contribute to documentation as required.

· Providing operational support to the Infrastructure related to the top 8 products, within the guidelines, as specified by the Info Sec procedures & Standard Build configurations

Knowledge:

- General knowledge of IT infrastructure

- Proven commercial support experience within a large corporate environment, ideally in a remote environment where the role was to support desktops, laptops, phone devices and other IT accessories is an advantage.

- Experience in supporting one or more of the following applications/technologies:

* Windows Operating Systems

* MS Office suite (2000 and above)

* MS Outlook

* Telecommunication / voice product knowledge

* LAN/WAN technology

* Internet, Electronic Mail

* Remote Access and Blackberry

* Trade Floor or Call/Contact centre

Skills:

- Fluent verbal and written English language skills

- One or more other EMEA languages. Preferably: Polish.

- Outstanding customer service skills

- Excellent communication skills - verbal and written

- Problem solving/trouble shooting skills

- Excellent analytical skills

- Ability to work flexible hours (24x7)

Competencies:

- Excellent customer service orientation, interpersonal skills are a must.

- Problem Solving/Trouble Shooting

- Communication Skills

- Team-working

- Adaptability

- Take responsibility for ensuring things are done, overcoming obstacles and challenges.

- Ability to manage multiple tasks and priorities

- Ability to develop strong and supportive working relationships with disparate functional groups.

- Ability to work in an operation centre like environment with other peers.

- Ability to influence other colleagues across the business and CTI

- Ability to manage aggressive deadlines

Qualifications:

- Microsoft Certified Professional (MCP) qualification or equivalent experience is an advantage

Primary Location: EMEA-HUN-BU-Budapest]]>http://citigroup.jobs2web.com/job/EMEA-HUN-BU-BUDAPEST-First-Touch-Engineer-(Polish-Speaking)-Job/558577/5585775585772009-12-20Citigroupfull-timeUSDstarting0BSEMEA-HUN-BU-Budapest
Job Purpose:

To be the first point of contact and primary user interface for all supported end users, for technical, informational and procedural assistance. The position objectives are to accurately determine the problem or request and achieve first call/touch resolution/fulfillment as defined by the First Touch function's process control manual and service metrics. The functional duties of this position include trouble-shooting, request fulfillment, remote support, trouble ticket escalation, monitoring and follow-up throughout the resolution cycle for all Top 8 products in EMEA. The Top 8 Products are Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access Support. The First Touch Team will consist of Technical Engineers with generalist knowledge who can support all products equally and have excellent customer service orientation. Initially, First Touch Engineers will have a focus on either technical operations or customer interaction depending on the business priorities.

Key Responsibilities:

Acknowledging receipt of incidents, queries and requests via Virtual Tech, telephone and Citimarketplace.

Conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases.

Conducting request classification, attempting fulfilment and involving other resolver teams as appropriate.

Creating a permanent control records - via updates to the trouble ticket - used as the basis for escalation, tracking, dispatching and follow-up actions.

Achieving first-touch resolution (FTR) and fulfilling requests when possible or notifying and transferring problems to the appropriate internal or vendor revolver groups.

Establishing reasonable expectations with the internal business customer during the initial call through priority identification and follow-up and escalation timeframes with the internal business customer.

Assigning severity/priority coding for open problems.

Conducting follow-up calls with both internal resolver groups and internal business customers to ensure timely problem resolution.

Escalating appropriate issues and events to management and/or the appropriate groups.

Maintaining ownership of incidents and requests from the inception through to resolution. Ensuring that the record is closed upon the confirmation from the end user.

Working according the service level objective to ensure issues and requests are resolved in a timely fashion and properly documented.

Interfacing with the relevant monitoring groups

Acting as a liaison between users and various technical infrastructure areas.

Participating in testing new tools; developing operational requirements and documenting testing.

Ensuring the desktop build standards are maintained and applied consistently.

Actively participating in self-improvement and training curricula to fulfil competency requirements

Participating in division and department continuous process improvement initiatives

Ensuring that Corporate CITMP and Security policies related to all 8 products are followed.

Function as part of a complete service team providing the solution most effective to meet our customer's needs, to deliver the services they require and to improve our products and services to them.

Helping to achieve and maintain productivity and quality objectives by their individual contribution to the TI EMEA support infrastructure.

Contribute to documentation as required.

Providing operational support to the Infrastructure related to the top 8 products, within the guidelines, as specified by the Info Sec procedures & Standard Build configurations.

Development Value:

·
Opportunity to be involved in the launch of a new support model for EMEA.

Exposure to various resolver teams throughout the EMEA region.

Opportunity to increase knowledge across 8 products by participating in modular training

Opportunity to rotate between technical operations and customer interaction groups.

Exposure to an international environment

Knowledge/Experience:

Proven commercial Support Experience within a large corporate environment, ideally in a remote environment.

Experience in supporting desktops, Laptops, servers and Networking.

General knowledge of hardware/software concepts

Experience in supporting one or more of the following applications/technologies:

- Windows Operating Systems

- MS Office suite (2000 and above)

- MS Outlook

- LAN/WAN technology

- Internet, Electronic Mail

- Remote Access and Blackberry Level 1 support

- Telecommunication knowledge, Cisco and/or Avaya is an advantage

- Trade Floor or contact centre experience

Skills:

Fluent verbal and written English language skills

One or more other European languages, preferably XXX.

Excellent analytical skills

Outstanding customer service skills

Problem solving/trouble shooting skills

Ability to work flexible hours

Excellent communication skills - verbal and written

Qualifications:

MCP qualifications or equivalent experience

Competencies

Excellent customer service orientation, interpersonal skills and high level of initiative are a must.

Develop strong and supportive working relationships with disparate functional groups.

Work in an operation centre like environment with other peers.

Problem Solving/Trouble Shooting

Communication Skills

Teamwork skills

Adaptability

Take responsibility for ensuring things are done, overcoming obstacles and challenges.

Ability to influence other colleagues across the business and CTI

Ability to manage multiple tasks and priorities

Ability to manage aggressive deadlines

Primary Location: EMEA-POL-MA-Warsaw]]>http://citigroup.jobs2web.com/job/EMEA-POL-MA-WARSAW-First-Touch-Engineer-(with-Czech-language)-Job/559936/5599365599362009-12-20Citigroupfull-timeUSDstarting0BSEMEA-POL-MA-Warsaw
Implementation Manager
Client Delivery
Global Transaction Services
Citigroup Corporate & Investment Banking

As an Implementation Manager, you will have overall project management responsibility for local and multi-country implementation in Asia. You will also contribute to regional or global implementation initiatives. Main focus areas will be on customer satisfaction in the delivery of GTS products and services and the management of implementation cycle time.

MAJOR JOB RESPONSIBILITIES

· Project manage a portfolio of local and multi-country implementations which requires

·Understanding of customer requirements and product/service proposal

·Organizing and leading kick-off meetings with Client and internal stakeholders

·Establishing the working plan including scope of work, project plan, responsibility matrix, communication plan - regular project meeting, issue tracking and risk escalation process

·Facilitate agreement negotiations with client and legal within the agreed timeline

·Securing customer signoffs on delivery and conduct post implementation review

·Maintaining a high level of customer satisfaction

·Active revenue realization and acceleration

·Make recommendations for process and technology enhancements to more efficiently meet the needs of the business, or to identify sales referral potentials.

·Work with technology, operations, product and Sales to optimise customer solutions.

·Support sales during RFP responses on implementation selling, and work with delivery systems product manager on solution design and delivery.

·Participate in implementation of new initiatives best practice sharing.

·Work with external vendors and technology to deliver complex integration solutions for customers requiring ERP initiated Straight Through Processing.

PRE-REQUSITES

·A Bachelor's Degree

·Project management or consulting experience in banking or corporate finance environment. Corporate banking experience in Cash Management, Trade or Custody businesses with client facing roles are preferred.

·Working knowledge of IT systems and integration technology relating to electronic banking will be advantageous.

·Analytical and process skills, as well as the ability, to innovate and proactively manage customer needs and persistent follow-through.

·Articulate, good presentation and communication skills as well as strong influencing and negotiation skills to drive results.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Implementation-Manager,-Global-Transaction-Services-Job/569080/5690805690802009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
CitiFinancial Branch network provides community-based lending services such as bill consolidation, debt refinancing, sales financing, home equity, home improvement, and other personal loans primarily through a branch network of approximately 2,300 offices in the US and Canada. We employ nearly 12,000 people and serve over 3 million accounts.

The Branch Account Executive 1 is an entry level position. Key responsibilities include educating employees on techniques of selling loans and insurance products; ensuring paperwork for loan applications are complete and correct; working delinquent accounts, scheduling loan closings, processing transactions affecting customer accounts; processing loan applications; performing administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and servicing accounts.

The minimum qualifications for this position include:

High school diploma or equivalent.

1-2 years of directly related sales experience preferred.

Effective communication skills that demonstrate the ability to work directly with people in a customer service capacity.

Familiarity with PC-like hardware/software, including use of PC keyboard and mouse.

Must be able to work flexible hours.

Basic knowledge of accounting is helpful.

External applicants selected for interview will be required to complete an employment application to include education and employment history.

Primary Location: NAM-CAN-SK-Regina]]>http://citigroup.jobs2web.com/job/NAM-CAN-SK-REGINA-Temporary-Branch-Account-Executive-1-(Regina-Job/575616/5756165756162009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-SK-Regina
Overview:

Citi's Global Transaction Services offers a broad range of cash management, treasury, trade, custody, clearing, fund administration, securities financing, depositary receipt, and agency and trust services. Our global platform is unique in the industry for its reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, Web-based tools to effectively manage their securities portfolios, financial positions, and working capital and supply chain around the world. Combined with a worldwide network of dedicated and experienced transaction services professionals, Global Transaction Services is well suited to serve clients anywhere they do business. For more information, check out www.transactionservices.citigroup.com

The GTS Credit Risk Management team consists of a core group of professional risk managers who develop, design and implement active risk management strategies for the entire business front to back. The team primarily functions out of New York, London and Singapore and has the support of an analyst group in Mumbai - India. Most of the current work encompasses managing credit, liquidity, intra-day exposure, balance sheet exposure pro-active portfolio review and analysis and management of cost of credit line in the GTS P&L. GTS Risk Management is a vertical unit providing the full range of risk advisory services to the front line business in their product implementation, and partners with Operations, Technology and other functions to mitigate P&L impacts to GTS.

Role Description::

The incumbent will report to the Regional Credit Risk Head with responsibility for approving various credit requests related to Treasury and Trade Solutions (TTS) products and services in EMEA. S/He will partner with the regional/local product, coverage and operations teams with greater emphasis in CEEMEA countries to provide Risk Management guidance and analysis. S/He will be responsible for the achievement of individual goals and objectives, and to contribute to the success of the goals and objectives of the team, to TTS and GTS EMEA. The incumbent will also be tasked with identifying opportunities to improve overall operating efficiency and client satisfaction while maintaining appropriate risk levels. Supervision of a Risk Analyst/Associate may be required.

Responsibilities:

Portfolio Management

· Monitor significant adversely classified exposures, and recovery processes, keeping contact with key people managing the customer / account both in country and region; assist the Business with Cost of Credit forecasts, management and issues

· Ensure conformity with global TTS Risk Asset Acceptance Criteria (RAAC) for all relevant products, transactions and procedures offered in EMEA

· Lead Rapid portfolio reviews with key partners in the region and in the countries to pro-actively identify and mitigate high expected loss Clients, manage the overall soundness of the asset portfolio while controlling the cost of credit

· Review, enhance and distribute Portfolio management reports (produced by the analytical team), following up highlighted cases and issues, and proposing changes as necessary

Credit Approvals

· Monitor and approve daily reports on overdrafts and/or facility utilisation excesses (Clearing, Settlement, ODs)

· Provide Business SCO approvals as necessary, for Cash excesses, Insurance Letters of Credit collateral shortfalls, documentation deferrals and/or routine transactions in accordance with the ICG Risk Policies

· Delegate approval authority to Business CO within the Business where appropriate

Product and Business Development

· Advise product and client sales managers on risks and policy issues; support product managers in developing new product and credit programs

· Support TTS product managers in the realignment of Target Market and Risk Asset Acceptance Criteria of the product and credit programs in light of the constantly changing economic and financial environment

· Provide GTS Credit Risk approvals for EMEA product programs and local addendums to Global Product Approval Programs (PAPs) for credit-intensive products

· Establish and clarify procedures to be followed by TTS Operations with regards to relevant TTS Products

· Participate in Trade and Cash Western Europe deal reviews and approve the respective transactions; assist with CMAC submissions and participate in CMAC meetings involving relevant TTS products or proposals

· Partner with the Business on Target Market expansion initiatives, and provide Business SCO approval of TM exceptions

Strategic Support

· Support global projects headed by the TTS and/or GTS Risk teams, such as Facility Risk Rating (FRR) optimisation and upgrade methodologies, product definitions, and asset/risk distribution

· Act as a conduit between the Business and Independent Risk as required

· Facilitate the development of credit awareness within the TTS organization and identify individuals with potential to becoming Business Credit Officers

· Participate in the development and delivery of GTS Credit Risk training throughout the GTS EMEA organization

Qualifications:

· Undergraduate degree in Business/Finance/Accounting/ Economics required

· MBA desired

· Preference for an experienced seasoned Senior Credit Officer or Credit Officer with extensive client evaluation and credit analysis experience, who is in line for SCO appointment in near term

· Completion of Advanced Risk course or equivalent

· In depth knowledge of key ICG Risk policies including Credit, Country and Cross Border, CMAC

· Ability to exercise sound and independent judgment; decisiveness

· Excellent written and oral communication skills essential

· Influencing skills/persuasiveness

· Excellent knowledge of Banking products, in particular GTS products and services

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-GTS-Senior-Credit-Officer-Job/576416/5764165764162009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
·Manage end-to-end project delivery for the regional trade business. This can be classified & not limited to the following:

·Leverage on trade business & technical knowledge to manage user expectations with regard to overall requirements & scope of the project.

·Interact with other team-mates from partner systems to rally their help on projects that require connectivity to other applications.

·Manage the vendors to ensure deliverables are on time & within budget

·Review & validate the deliverables from vendor to ensure they're of the required quality.

·Handle all quality deliverables as part of the project (s)

·Keep the senior management within Citi abreast on critical aspects of the project

·Interact closely with the end users & business partners to keep abreast with their needs, anticipate them & act accordingly.

·Deal with the global team counterparts to keep in sync with all trade specific activities at the global level

·Multi-task, prioritize & deliver what's required based on understanding of urgency of the situation.

·Handle production emergencies when needed. Will need to make calculated decisions in crisis situations.

·Would need to step in to assist as required for global releases of the trade processing platform

·Degree in Computer Science or related discipline.

·7 - 10 years IT experience, preferably in the Financial Industry with at least 3 - 4 years of project management exposure for projects exceeding a budget of at least US$200,000.

·Product knowledge of Corporate banking trade functionality is a must.

·Knowledge of basic accounting fundamentals will be an advantage.

·Candidate is expected to have knowledge and experience relating to Unix, SUN, Oracle Database, Java, Pro C, VC

·Knowledge of ConnectDirect, MQ series will be an added advantage.

·Candidate should have excellent communication & inter-personal skills.

·Must be a team player with the capability to work in a multi-cultural environment without conflict.

·Definitely able to work under stress & tight deadlines.

·Should have an analytical mind & be able to think creatively for solutions.

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Project-Leader-Trade-Technology-Job/576923/5769235769232009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
·Lead a vendor team to provide development and production support for critical cash management application systems

·To co-ordinate with the bank's various backend cash management systems and support teams to resolve customer related issues

·Co-ordinate, plan and execute new Projects and Enhancements adhering strictly to the bank's SDLC process. Involvement begins right from user requirements gathering and will follow through till implementation.

·Provide necessary weekly and monthly reporting of status and issues to Management with special emphasis on impact to schedule, cost and risk

·Ensure Projects adhere to the banks Change Control procedures and compliance requirements

·Analyze systems and initiate changes to improve performance, lower customer complaints and reduce maintenance costs

·Degree in Computer Science or related discipline.

·3 - 4 years IT experience, preferably in the Financial Industry.

·Knowledge and experience relating to Unix, Oracle database, Oracles Form, Report Writer, Application server, Web server & Java.

·Business Object, ConnectDirect, MQ series knowledge will be an added advantage.

·Product knowledge of cash receivables and country clearing system will also be an added advantage.

·Strong verbal and written skills. Ability to communicate well is a must.

·Good analytical and management skills.

·Comfortable working in a team environment and contributing ideas freely.

·Ability to meet tight deadlines and work under a challenging environment.

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Project-Leader-Cash-Receivables-Technology-Job/576918/5769185769182009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
Job Purpose:

This is a senior developer position in a project team within a global financial organisation. There will also be the opportunity to work with QA with regard to expanding the current test coverage.

The main interfaces will be with the local development team, the local QA team and also the development and business teams in London.

The key skills are .Net platform (C# as a preferred language), MS SQL and knowledge of the investment banking industry (swaps/derivatives in particular).

Job Background/context:

This position is part of the Belfast development team, which, in turn, is part of International Prime Brokerage (part of Equities).

The team is responsible for the development, testing and deployment of software, in this case for a Swaps platform. They also produce the required project documentation and support QA in their testing.

They interface with the development teams in London, New York and India as well as the QA team in Belfast. They will also interact with the London Swaps Desk and other Business areas.

Key Responsibilities:

· Be responsible for analysis, design, coding, testing and implementation of own programs, with minimal supervision

· Assist other team members as required

· Work closely with QA (in-house and out-sourced) to support test case definition and automation of testing

· Ensure other team members adhere to design and programming standards and procedures

· Provide input to Project Leader (estimating and planning)

· Produce the required project documentation

· Build and maintain good relationships across the Prime Brokerage teams, with other technology teams and with business users

· Ensure that issues are promptly resolved or escalated

· Provide Production support, as required

Development Value:

· Exposure to a range of technologies

· Opportunity to interact with a range of business teams and thus expand business knowledge

· Opportunity to build on cross-location experience

Knowledge/Experience:

· Strong technical skills (see Skills section)

· Strong experience of Software Development Lifecycle processes

· Knowledge of Investment Banking industry and Swaps/Derivatives in particular

· Experience of delivering projects as part of a cross-location team

Skills:

· Strong .NET experience (C# as a preferred language)

· Strong MS SQL (or Sybase)

· Experience of identifying test cases

· Unix scripting would be an advantage

· Some experience with source control and testing tools would be desired

Qualifications:

· An undergraduate degree with a 2.1 or equivalent

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies:Xiti

Analysis & Problem Solving: Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions

Proactivity & Initiative: Self starting. Seizes opportunities and acts upon them. Controls events by making suggestions and proposing actions. Completes tasks, projects and plans before being asked

Building Relationships: Maintains good relationships with colleagues and builds strong professional networks. Recognises and understands the needs of others, aware of own personal style

Influencing & Persuasiveness: Influences, convinces or impresses others in a way that results in acceptance, agreement or behavioural change

Innovation & Creativity: Creating new and imaginative approaches to work related issues. Questions traditional approaches and demonstrates creativity in the generation of ideas and vision

Communication Skills: Expresses ideas effectively using a range of communication styles, skills and processes

Citi is an equal opportunities employer

Primary Location: EMEA-GBR-NIR-Belfast]]>http://citigroup.jobs2web.com/job/EMEA-GBR-NIR-BELFAST-Application-Development-Senior-Programmer-Analyst-Job/594471/5944715944712009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-NIR-Belfast
Provide prompt, courteous and excellent service at an acceptable cost to all customers and operate in accordance with the company's Statement of Business Practices, Affirmative Action Diversity and other standards. Actively cooperate and interact with all entities of Citigroup. Perform credit and property analysis on conventional loan files submitted within the time frame established by departmental management. Adequately and effectively explain in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers. Perform timely reviews of conditions submitted, as well as loan resubmissions. Analyze challenging loan packages to render sound credit solutions. Provides exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed. Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.

High school diploma plus 2-3 years experience in underwriting property and credit. Experience with and knowledge of property and credit underwriting requirements of FNMA, FHLMC, and private mortgage insurance companies. Excellent oral and written communication skills are required. Ability to effectively make decisions in an independent manner and availability as a resource advisor for all staff. Good analytical, problem solving, organizational and communication skills needed.

No Relocation Available.

Equal Opportunity Employer M/F/D/V

All new hires are subject to work eligibility verification via the DHS E-Verification system.

**NOTE** The information listed within this Description: summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.

Primary Location: O%27fallon, MO, US]]>http://citigroup.jobs2web.com/job/NORTH-AMERI-Underwriter-(Credit-Underwriter-3)-Job/597256/5972565972562009-12-20Citigroupfull-timeUSDstarting0BSO Fallon, MO, US
Oversee the implementation and management of technology and information security within the specified CSIS region. Will report to the CSIS Global Technology Manager in Tampa, FL USA with a local reporting line to the CSIS regional management team.

As Directed:

· Oversee the consistent development, procurement or deployment of technology utilized across the CSIS region;

· Partner and develop interaction between CSIS and all other Citi entities to achieve effective technology selection and implementation;

· Recommend and Test potential CSIS technology options;

· Develop & Maintain current industry knowledge and relationships within the technology/information systems industry, and investigations & security technology market.

· Evaluate and assess the need for additional staff and/or consultants and recommend the appropriate recruitments during project cycle.

· Define project scope, objects and deliverables that support business goals in collaboration with senior management and stakeholders.

· Lead or Participate on ad-hoc projects across CSIS work groups internally, including "Best Practices", "Re-engineering", etc.;

· Assist technical team in design and development tasks when necessary.

· Create test scripts and manage testing efforts.

· Technically proficient with various software programs, such as Microsoft Office Suite including MS Project, SQL server management studio and TOAD;

· Technically proficient with various Operating systems, Desktop and Server editions, including Windows 2000; Windows XP; Windows 2003; variations of Linux and Unix;

· Technically proficient with various Networks and Networking protocols, TCP/IP, IPX/SPX, BootP, IPv6, MailSlots, FTP, HTTP, SOAP, Web Services, etc.;

· Competent with Programming & Scripting languages, including VBA.net, HTML, ASP.net and SQL;

· Database experience with Microsoft SQL Server, Oracle, DB2, and/or TeraData;

· Ability to work independently or in a group with minimal direction;

· Can conform to
Shift - ing priorities, demands and timelines through analytical and problem-solving capabilities.

· Strong written and verbal communication skills.

· Strong organizational skills & interpersonal skills.

Education & Work Experience:

· Minimum 4-year university degree in a computer related field, or similar experience;

· Proven work history of three years with the listed technical qualifications;

· Certifications in the listed qualifications desired, but not required;

· Additional certifications or experience in Project Management desired.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-CSIS-Technology-Analyst-Job/603557/6035576035572009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Las funciones principales de este puesto son:

Administración del Módulo de Cuentas x Pagar

·Coordinar actividades del usuario y de tecnología.

·Parametrización del sistema

·Establecimiento y Seguimiento a controles para asegurar la integridad de la aplicación.

·Brindar asesoría y capacitación a los usuarios finales del sistema.

·Mantener actualizados los manuales de la aplicación.

·Detección y seguimiento a la resolución de fallas en el sistema.

·Brindar soluciones completas a los usuarios considerando el 100% de la suite financiera.

·Elaboración de planes de trabajo, casos de prueba y pruebas.

La posición debe de ser cubierta por una persona:

· 90% bilingüe (Ingles-Español)

·Con estudios concluidos en alguna de las áreas siguientes: Contador Público ó areas relacionadas, Ingeniero en Computación o Informática.

·2-4 años de experiencia en manejo de Proyectos para el Sector Financiero, Tener conocimientos de People Soft y de Administración de Proyectos. La certificación PMI es un deseable.

·Conocimiento de Excel Avanzado, Word, Power Point y Project (Deseable)

·Enfoque al cliente y a las fechas compromiso, orientado a resultados, organizado, proactivo, habilidad para comunicarse en forma oral y escrita, gusto por aprender, sin problemas de horario.

Primary Location: LATAM-CRI-1-San José]]>http://citigroup.jobs2web.com/job/LATAM-CRI-1-SAN-JOSÉ-AP-Systems-Maintenance-Analyst-Job/604792/6047926047922009-12-20Citigroupfull-timeUSDstarting0BSLATAM-CRI-1-San José
This is an opportunity to join the Cash Operations development team based in Belfast and work in a multi-currency, multi-product & multi regional business environment.

The Cash Operations dept facilitates the settlement and management of cash and securities transactions. Supported business lines include Fixed Income, Equities, Exchange Traded Derivatives, Foreign Exchange and Prime Brokerage. The Belfast development team delivers functional and strategic enhancements for several applications.

The principle system DOGS (Decentralised Operations Global Support) is a critical real-time securities settlement application processing upwards of 100,000 trades daily. DOGS follows a STP (Straight Through Processing) architecture with the majority of transactions handled automatically. The user interface is feature rich and offers a wide range of functions. Users are located in London, New York, Tokyo & Hong Kong.

DOGS runs on a Sun Solaris platform with a distributed publisher/consumer architecture. The system is built on a Sybase database and most components are written in C, Perl and Unix.

The (Senior) Analyst\Programmer will undertake the design and development of enhancements\updates to the existing Cash Operations systems. This will require building an understanding of the existing application architecture and the business units supported.

Development project work will broadly fall into the following categories:

· Tech Mandated : short/medium term projects to fix and/or extend existing functionality; improve system performance, maintainability and reliability; implementation of mandated technical upgrades; addressing of audit / compliance concerns; provide enhanced monitoring or other scripts to support the primary software

· Client Driven Enhancements : short/medium term projects responding to input from the business users; development of new areas of functionality for specific clients and/or larger scope business strategies; enhancements to existing client base and/or data coverage;

· Strategic Builds : longer-term "green field" developments, often to replace of end-of-life components.

Specific responsibilities include:

· Facilitation / Generation of technical specification deliverables (Functional Requirements Document / Technical Specification Document)

· Development / Maintenance of software according to technical design.

· Ensure self and other team members adhere to design and programming standards and procedures.

· Facilitation / Generation of technical testing deliverables (Unit / System Integration Test Specifications / Plans)

· Management and support of software deployment

· Support of deployed software

· Mentor junior members of staff

Key Relationships

· The successful applicant will liaise with fellow team members and management on a daily basis, to discuss technical and delivery aspects of work.

· The successful applicant will liaise with a wide variety of different users, from early in the project lifecycle (analysis and requirements definition) through testing and release.

The candidate will gain a technical and business understanding of Citi's Cash Operations systems and how they fit into the overall technology infrastructure. This will involve demonstrating strong analytical, design and programming skills. In addition communication skills will be required to establish constructive dialogue with business and technical users and gain an understanding of other areas within Citi.

This role offers a number of significant development areas including:

· Exposure to all areas of Citi business including Fixed Income, FX, Equities, Financial and Operations

· Contact with a number of technology teams outside the immediate unit

· Working alongside other teams responsible for core technology within CIB Technology

· Opportunity to develop and establish constructive dialogue with business and technical users

· Expansion of technical skills to cover those required across the Cash Operations systems

Industry Knowledge

· Basic Financial Industry Knowledge

Design / Development Environment

Strong Unix development background

Demonstrable experience of delivering technical solutions via the full software development lifecycle

Particular experience of application / database performance tuning

Experience working on critical systems within a banking environment

Programming

· Technical design

· Specific experience in some of the following:

o C

o UNIX (inc scripting/utilities, csh/ksh or similar)

o Perl

o SQL / T-SQL (Stored Proc's)

o IBM MQ Series

Databases

· Significant experience of Database Application Development in Sybase (inc stored procs) - significant experience on an industry standard platform (SQL Server, Oracle etc) may be considered depending on depth of exposure

· Sybase - including performance tuning

UNIX

· UNIX utilities

· Educated to degree level, preferably in Engineering / Computing [flexible based on experience].

Successful candidate will show proven ability to

· work as part of a team

· communicate well with both technical and business personnel

· react flexibly and appropriately to business pressure

· handle & prioritize tasks

Candidate must be quality-oriented with a proven history of delivering efficient, robust and flexible solutions in a complex, in a tightly controlled environment.

Citi is an Equal Opportunities Employer

Primary Location: EMEA-GBR-NIR-Belfast]]>http://citigroup.jobs2web.com/job/EMEA-GBR-NIR-BELFAST-Senior-Developer-Job/608146/6081466081462009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-NIR-Belfast
Overall responsibility is to provide technical and administrative support to the Telecoms Team consisting of 4 analysts and 1 Specialist Salesperson. The role presents the opportunity to work within a major investment bank in a leading research house that is developing distinct and thematic research product offerings. The Team is based in Canary Wharf.

Key Tasks

Reports - Assist in the coordinating of single stock, industry wide and occasional global perspective publications involving: word processing, document formatting, proof reading, creation of graphics, manipulation of tables, transferring financial data from various applications and market data sources, liaison with editorial, production, distribution and compliance personnel, quality control to minimise editing routines and some financial modelling of companies under coverage (including manipulation of financial data sourcing from DataCentral and Datastream).

Notes - Assist in coordination and production of research Notes and liaison with the Publications Group to disseminate the product as quickly as possible.

Conferences - Help organise occasional investor lunches, conferences and roadshows (in conjunction with the analysts, sales teams and Corporate Events) for both the UK and the rest of Europe. This requires coordination across different divisions within Citi, as well as directly with companies and clients.

Clients - Deal with bespoke requests for research and financial data from clients, help develop and maintain client relationships, and assist in the organisation and communication of client events.

Team - Provide administrative and secretarial support to the team: organise travel, process expenses, diary management, organise meetings, answer phones and filing.

Data Management

· Prepare, maintain and manipulate data tables within Excel.

· Create charts and graphics (e.g. with Excel ChartWizard, Datastream, Powerpoint) for inclusion in reports and presentations.

· Obtain market and company information and historic data via Datastream, Reuters, Bloomberg and various internet sources.

· Use DataCentral (in-house database) to extract data for comparative analysis and build basic models.

· Maintain and update internal databases comprising company valuation data and client contact information.

· Prepare marketing presentations and maintain standard team presentations using PowerPoint.

· Source and create tables/graphics for reports and client presentations.

· Liaising with Citi Library and US/European counterparts in a data gathering capacity.

· Manipulate data across various applications e.g. Excel, Word, Powerpoint and in-house databases.

Administration

· Organise and manage extensive and detailed travel arrangements.

· Organise and manage client entertaining/roadshows/conferences.

· Manage the marketing element of the analyst role (create/maintain presentations, creation and maintenance of marketing schedules, arrange for the delivery of relevant material etc), and liaise with US/European counterparts to arrange aspects of various travel/meeting requirements.

· Manage team diaries and analysts time effectively.

· Process expenses and invoices.

· Assist in the production of research reports from setting up the document to publishing the report and sending out to the clients.

· Provide telephone cover for the team, acting as a link to analysts within the department, firm and external entities. Uphold key confidentiality when liaising with clients.

· Maintain filing systems and team publications stocks.

Competencies:

· Excellent communication skills - must be a confident and effective communicator at all levels and be able to deal with difficult/strong personalities.

· Possess a positive attitude combined with an ability to take the initiative.

· Ability to pick up new tasks quickly

· Accuracy and close attention to detail.

· Ability to remain calm and efficient, particularly when working to tight deadlines.

· Ability to multi-task and re-prioritise tasks continually.

· Methodical approach and strong organizational capabilities.

Skills

· Advanced Word, Powerpoint, and Excel, with the ability to produce charts and graphs.Sound understanding of database modelling techniques with the ability to quickly grasp the use of non-Windows applications and in-house databases.

· Sound understanding of database modelling techniques with the ability to quickly grasp the use of non-Windows applications and in-house databases.

· Knowledge of P&L, balance sheet and cashflow statements and good understanding of key accounting ratios and modelling techniques would be a distinct advantage.

· A strong command of the English language (oral and written) is essential.

Qualifications

· Candidates will ideally have experience working within the investment banking industry, preferably within an Equity Research environment.

· Minimum typing speed of 30 wpm.

Additional Requirements

Generally, working hours are 0900 to 1700 but will be required to work early mornings and late nights during hectic reporting periods.

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Research-Assistant-Job/608164/6081646081642009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
This position will be responsible of managing the Purchase to Pay Operation in the Center. Some of the processes involved in this responsibility include: Vendor Data Management, Purchase Order Generation, Invoice Entry, Payments, T&E, Fixed Assets. The person occupying this position will ensure accurate and timely processing of operations under their control. They will drive automation and process efficiencies, whilst giving due consideration for managing control and risk.

· Bachelors - Masters degree in Finance, Accounting or any related field

· Leadership and management skills are required

· Operational experience in a shared financial services environment

· Strategic management experience of P2P systems

· Able to multi-task under strict deadlines and work independently.

· Strong customer service skills

· Proficient in MS Office (Excel, Access, Project)

· Strong communications skills in English, Portuguese and Spanish

Primary Location: LATAM-CRI-1-San José]]>http://citigroup.jobs2web.com/job/LATAM-CRI-1-SAN-JOSÉ-Payment-Services-Manager-Job/610047/6100476100472009-12-20Citigroupfull-timeUSDstarting0BSLATAM-CRI-1-San José
Job Purpose:

Provide financial analysis, risk assessment and analytical support for the various Industrial and Transportation (I&T) Banking relationships Support Banking Relationship Team and ICG product partners with specific responsibility for providing credit analysis and monitoring of existing and new relationships in the Corporate Bank I&T portfolio. An excellent opportunity to develop a strong knowledge and understanding of credit and banking products as well as exposure to ICG products and Relationship Management teams.

Background / Context:

Global Industries & Regional Markets - The European I&T team has credit and analytical responsibility for a large number of European-based multi-national companies. The portfolio consists of mainly investment grade credits with some crossover and non-investment grade credits as well as classified credits. The portfolio spans a number of industry sectors with each Associate being exposed to multiple sub-sectors and multiple relationship teams throughout Europe.

Key Responsibilities:

·Risk assessment and credit analysis of existing relationships including periodic review of financial results and statements to monitor operating performance, liquidity position and financial condition, peer analysis, identifying industry trends and outlook and preparation of financial projections and sensitivity analysis.

·Member of Deal Team for all new and/or refinancing credit transactions such as Syndicated Loans with specific responsibility for credit analysis and preparation of initial Green-light Memos, assisting in due diligence meetings, preparation of bottoms up Financial Model and sensitivity analysis Financial Model, transaction profitability, final Transaction Approval Memos and assist in the execution of transactions.

·Interact with a number of ICG product groups, depending on the needs and complexity of the deal and transaction, which may include M&A, Debt Capital Markets, Financial Strategies Group, Derivatives, USPP, securitisation, amongst others.

·Track and monitor compliance with legal agreements including Financial, Information and other undertakings of Bilateral and/or Syndicated Loan Agreements and assist CB Team and FI Loan Products in processing waivers, amendments and refinancing transactions, as appropriate.

·Client Management including assisting in developing appropriate credit strategies and attending client meetings and presentations as appropriate in managing day to day relations.

Knowledge:

· Strong knowledge of Accounting & Corporate Finance

· Advanced Financial Modeling experience.

· Some knowledge of credit and banking products such as Syndicated Loans.

· Some knowledge of Citigroup credit policies and procedures preferred

Skills:

· Financial Modeling

· Verbal and Written communication

· Interpersonal skills.

· Team work

· Leadership

· Language skills preferred - French, Spanish, German, Italian

Competencies:

· Credit analytics and Financial Modeling

· Excellent PC skills especially Excel.

· Written and verbal communication skills - ability to express and communicate concisely and clearly.

· Risk assessment and valuation

· Leadership in team oriented environment

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Associate-GIRM-Job/611097/6110976110972009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
1. Job Description:

· Responsible for our Citibank Brokerage Account Opening for our Global Consumer Group and International Personal Banking applications.

· Liaise with Citigroup Global Markets for processing of SG Market Citibank Brokerage Account

· Customer Service support for our internal clients on enquiries of our Account Opening process, Application status and turnaround time on Citibank Brokerage Account.

· Customer Service support for our external clients for following up on Application forms with missing documents and to manage the expectations Account Opening turnaround time.

2. Responsibilities

· Applicant will be required to process the Citibank Brokerage applications within the communicated time frame.

· Applicant will need to follow up closely with our client for missing documents and ensure that the documents will be retrieve in time to avoid delay in the account opening.

· Liaise with Citigroup Global Markets for processing of SG Market Citibank Brokerage Account and open the account within the stipulated time frame.

· Applicant will be required to follow up on status of applications.

3. Experience

· Applicant should have worked in an admin role previously.

· Applicant should have prior work experience in a customer service related environment.

4. Job Requirements

· Applicant should be meticulous in his/her work

· Applicant must be proficient with Microsoft suite of applications.

· Applicant must be able to work independently under pressure and yet be an excellent team player.
Education

· Minimum: Polytechnic Diploma

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-e-Biz-Officer-Job/612109/6121096121092009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
·Service the Citibanking customers in account opening, account maintenance and service transactions on our consumer products and services

·Support Personal Bankers in process, compliance and system consultation

·Review Cold reports on anti-money laundering activities and compliance on Unit Trust transactions to monitor and report risk and non-compliance matters

·Perform regular self assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times

·Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs

·Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution

·Exercise due diligence in customer care to ensure good customer contact experience with Citibank

·Comply with Citibank policies and procedures to ensure safety and security of bank's and customer's asset

·Support cross selling and referral efforts to contribute towards overall sales

·Continuously look for improvement opportunities to increase customer satisfaction and work efficiency

·At least 1 years experiences in branch frontline service

·Knowledge of banking products and services as well as exposure to investment products and process would be an advantage

·Good communication and interpersonal skills

·Strong team player with good relationship management skills and problem-solving skills

·Meticulous and organised

·Proficient in Microsoft applications

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-APAC-Japan-SGP-GCG-Service-Banker-Job/612118/6121186121182009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
·Develop and deepen client relationships to thoroughly understand client needs and develop tailored wealth management strategies. Add value to sophisticated clients and the intermediaries representing them.

·Build and draw upon a network of internal resources, often global, to achieve results for clients; oversee development of tailored and/or complex financial products.

·Create and organize a sales plan designed to acquire new target clients - generate leads and grow the business through active calling. Identify, prospect, convert and service High Net Worth individuals by utilizing proven sales techniques. Manage a focused sales process. Understand customer, market and product risks and opportunities.

·Protect the Bank and client by complying with relevant policies, procedures, and country legal/regulatory requirement; effectively communicate client risks.

·Develop and maintain expertise in global financial markets and products and apply to client portfolios and needs.

·Extensive knowledge of investment management, derivate and banking products. Proven track record in maintaining and deepening relationships in additional to brining in new clients.

·Highly motivated to succeed. Results oriented. Open and flexible. Thrives in seizing and creating opportunities in a team environment.

·Ability to develop, implement and deliver upon a focused marketing plan.

·Able to handle complex client situations. Solution provider.

·Experience in integrating and balancing diverse priorities.

·Series 7 and Series 66 licenses.

·BA/BS or equivalent experience preferred, 4-7 years of experience

· Bilingual English/Spanish required

Primary Location: Miami, FL, US]]>http://citigroup.jobs2web.com/job/NAM-UNITED-STATES-Private-Banker-QP-Job/612120/6121206121202009-12-20Citigroupfull-timeUSDstarting0BSMiami, FL, US
·Develop and deepen client relationships to thoroughly understand client needs and develop tailored wealth management strategies. Add value to sophisticated clients and the intermediaries representing them.

·Build and draw upon a network of internal resources, often global, to achieve results for clients; oversee development of tailored and/or complex financial products.

·Create and organize a sales plan designed to acquire new target clients - generate leads and grow the business through active calling. Identify, prospect, convert and service High Net Worth individuals by utilizing proven sales techniques. Manage a focused sales process. Understand customer, market and product risks and opportunities.

·Protect the Bank and client by complying with relevant policies, procedures, and country legal/regulatory requirement; effectively communicate client risks.

·Develop and maintain expertise in global financial markets and products and apply to client portfolios and needs.

·Extensive knowledge of investment management, derivate and banking products. Proven track record in maintaining and deepening relationships in additional to brining in new clients.

·Highly motivated to succeed. Results oriented. Open and flexible. Thrives in seizing and creating opportunities in a team environment.

·Ability to develop, implement and deliver upon a focused marketing plan.

·Able to handle complex client situations. Solution provider.

·Experience in integrating and balancing diverse priorities.

·Series 7 and Series 66 licenses.

·BA/BS or equivalent experience preferred, 4-7 years of experience

· Bilingual English/Spanish required

Primary Location: Houston, TX, US]]>http://citigroup.jobs2web.com/job/NAM-UNITED-STATES-Private-Banker-QP-Job/612121/6121216121212009-12-20Citigroupfull-timeUSDstarting0BSHouston, TX, US
Establish and maintain long term relationship with customers by providing the best service and most optimal product (mix) recommendations to customers that best meet their needs.

·College Degree

·Three years experience in financial services industry and knowledgeable with industry regulations

·Strong problem solving, analytical, and communication skills

·Excellent skills in building and managing client relationships

·Proficient with Microsoft Office

Primary Location: APAC/Japan-GUM-Hagatna-Hagatna]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-GUM-HAGATNA-HAGATNA-Relationship-Manager-Job/612723/6127236127232009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-GUM-Hagatna-Hagatna
ICG Markets provides a critical service in supporting over 50 applications running on a global grid compute resource. Application generally are compute intensive and supports the bulk of all ICG risk management modeling/simulations and portfolio pricing. The grid team has 2 groups: engineering/architecture and operations/SA.

Key Responsibilities:

·Design and implementation of grid expansion.

·Providing technical support to applications and development teams for on-boarding to the grid.

·Providing subject matter expertise to the development communities in respect to on-boarding, performance tuning/optimizations, defining best practices, and design patterns.

·Work with application teams on parallelization of processing and design patterns.

·Level 1/2 support of the GRID environment.

·Design/Implement various Grid utilities (GRID APIs for application, automated performance test harness, automated build process for deployment, handling multi-threaded applications).

·Dealing with 3 rd party grid software providers.

·Partnering with various CATE/CTI teams for certification of hardware infrastructure.

·Identify and evaluate advanced/emerging technologies for the Grid (virtualization, distributed transactional caching, provisioning tools, monitoring tools).

·Experience in Grid computing or concepts.

·Experienced in design, implementing with high performance, real-time applications and computing techniques. Multi-threaded/concurrent programming, task/data access parallelization, MPI, highly scalable application architecture.

·Experience of full development cycle implementation of production systems; supporting critical production systems; project management and delivery.

·Ability to research and evaluate emerging technologies.

·Any exposure to financial quantitative techniques (VaR, variance/co-variance, Monte Carlo simulations, copulas, PDEs, non-linear algorithms) and optimizations techniques a benefit.

·Strong written and verbal communication; analysis and problem solving skills; demonstrable client management skills.

·Three years experience in system design process, Java.

·Three - Five years experience in Grid computing a strong asset.

·Five years experience in C / C, Unix & Linux.

·Two years experience in COM/C##.

Primary Location: NAM-CAN-ON-Mississauga]]>http://citigroup.jobs2web.com/job/NAM-CAN-ON-MISSISSAUGA-Applications-Development-Technical-Specialist-(Grid)-Job/612730/6127306127302009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-ON-Mississauga
Job Purpose:

To be the first point of contact and primary user interface for all supported end users, for technical, informational and procedural assistance. The position objectives are to accurately determine the problem or request and achieve first call/touch resolution/fulfillment as defined by the First Touch function's process control manual and service metrics. The functional duties of this position include trouble-shooting, request fulfillment, remote support, trouble ticket escalation, monitoring and follow-up throughout the resolution cycle for all Top 8 products in EMEA. The Top 8 Products are Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access Support. The First Touch Team will consist of Technical Engineers with generalist knowledge who can support all products equally and have excellent customer service orientation. Initially, First Touch Engineers will have a focus on either technical operations or customer interaction depending on the business priorities.

Key Responsibilities:

Acknowledging receipt of incidents, queries and requests via Virtual Tech, telephone and Citimarketplace.

Conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases.

Conducting request classification, attempting fulfilment and involving other resolver teams as appropriate.

Creating a permanent control records - via updates to the trouble ticket - used as the basis for escalation, tracking, dispatching and follow-up actions.

Achieving first-touch resolution (FTR) and fulfilling requests when possible or notifying and transferring problems to the appropriate internal or vendor revolver groups.

Establishing reasonable expectations with the internal business customer during the initial call through priority identification and follow-up and escalation timeframes with the internal business customer.

Assigning severity/priority coding for open problems.

Conducting follow-up calls with both internal resolver groups and internal business customers to ensure timely problem resolution.

Escalating appropriate issues and events to management and/or the appropriate groups.

Maintaining ownership of incidents and requests from the inception through to resolution. Ensuring that the record is closed upon the confirmation from the end user.

Working according the service level objective to ensure issues and requests are resolved in a timely fashion and properly documented.

Interfacing with the relevant monitoring groups

Acting as a liaison between users and various technical infrastructure areas.

Participating in testing new tools; developing operational requirements and documenting testing.

Ensuring the desktop build standards are maintained and applied consistently.

Actively participating in self-improvement and training curricula to fulfil competency requirements

Participating in division and department continuous process improvement initiatives

Ensuring that Corporate CITMP and Security policies related to all 8 products are followed.

Function as part of a complete service team providing the solution most effective to meet our customer's needs, to deliver the services they require and to improve our products and services to them.

Helping to achieve and maintain productivity and quality objectives by their individual contribution to the TI EMEA support infrastructure.

Contribute to documentation as required.

Providing operational support to the Infrastructure related to the top 8 products, within the guidelines, as specified by the Info Sec procedures & Standard Build configurations.

Development Value:

·
Opportunity to be involved in the launch of a new support model for EMEA.

Exposure to various resolver teams throughout the EMEA region.

Opportunity to increase knowledge across 8 products by participating in modular training

Opportunity to rotate between technical operations and customer interaction groups.

Exposure to an international environment

Knowledge/Experience:

Proven commercial Support Experience within a large corporate environment, ideally in a remote environment.

Experience in supporting desktops, Laptops, servers and Networking.

General knowledge of hardware/software concepts

Experience in supporting one or more of the following applications/technologies:

- Windows Operating Systems

- MS Office suite (2000 and above)

- MS Outlook

- LAN/WAN technology

- Internet, Electronic Mail

- Remote Access and Blackberry Level 1 support

- Telecommunication knowledge, Cisco and/or Avaya is an advantage

- Trade Floor or contact centre experience

Skills:

Fluent verbal and written English language skills

One or more other European languages, preferably XXX.

Excellent analytical skills

Outstanding customer service skills

Problem solving/trouble shooting skills

Ability to work flexible hours

Excellent communication skills - verbal and written

Qualifications:

MCP qualifications or equivalent experience

Competencies

Excellent customer service orientation, interpersonal skills and high level of initiative are a must.

Develop strong and supportive working relationships with disparate functional groups.

Work in an operation centre like environment with other peers.

Problem Solving/Trouble Shooting

Communication Skills

Teamwork skills

Adaptability

Take responsibility for ensuring things are done, overcoming obstacles and challenges.

Ability to influence other colleagues across the business and CTI

Ability to manage multiple tasks and priorities

Ability to manage aggressive deadlines

Primary Location: EMEA-POL-MA-Warsaw]]>http://citigroup.jobs2web.com/job/EMEA-POL-MA-WARSAW-First-Touch-Engineer-Job/614304/6143046143042009-12-20Citigroupfull-timeUSDstarting0BSEMEA-POL-MA-Warsaw
As Emerging Markets Trader, you will be part of the Private Bank Foreign Exchange Team with responsibility for providing High-Net-Worth Clients with FX / FX Options investment ideas across a broad range of currencies with special focus on Emerging Market currencies in order to enable them to participate in market opportunities to enhance their portfolio performance and manage their risks. The position may be based in either Hong Kong or Singapore.

You must have at least 8 year's relevant trading and markets experience with strong working knowledge of FX, interest rate and derivative markets. Derivatives center around treasury related products such as all types of options, interest rate swaps and derivative-linked deposits.

In addition, you must be sharp, quick minded, with strong interpersonal skills and the ability to work under pressure. You also need to be disciplined, meticulous and well versed with good market practices, risk management tools and controls.

A good bachelor degree from a recognized university in banking and finance or a related discipline is required.

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Emerging-Markets-Trader-Job/614290/6142906142902009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
CITI Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, partnering with other Citi business groups, law enforcement agencies, governments and others to protect our employees, businesses, clients and information.

The Information, Research and Intelligence Services (IRIS) program within CSIS, combines a specialized global investigative research and analytical resource, in support of anti money laundering, enhanced due diligence, pre-employment screening, and business intelligence on financial crimes and security threats faced by the company.

This position will report directly to the CSIS IRIS management team based in North America with a matrix reporting line to the CSIS Hong Kong regional management team.

The position will service regional Asia Pacific businesses directly, as well as supporting other businesses globally which require analytical support in the Asia Pacific region.

Duties include, but are not limited to:

·Daily analysis of fraud referrals from various Global Citibank businesses; building and assigning cases to CSIS Investigations.

·Provide tactical analysis to client businesses and CSIS customers through referral management, linking events and data quality management.

·Identify and report emerging fraud patterns to CSIS teams, strategic analyst, and local Citi businesses.

·Coordinate with law enforcement agencies to identify persons of interest that have existing banking relationships with Citi.

·Support pre-employment department in receiving and analyzing referrals.

·Monitor and gather open source intelligence to identify possible threats to the organization including physical security, trademark infringement, and fraud incidents.

·Proactively identifying new sources of information and process approaches.

·Support other CSIS teams or businesses requiring assistance or benefiting from the capabilities of this position.

·Participation in internal CSIS working groups and/or strategic projects.

·BA/BS in a relevant major (e.g. Criminal Justice, International Relations).

·A minimum of 2 years experience in tactical and strategic analysis.

·Familiarity with various analytical software applications, specifically data mining and link analysis, experience with report writing tools a plus.

·Experience in working with fast paced and dynamic analytical teams.

·Acts as a team player, participates and contributes to the team's success.

·Strong analytical critical thinking skills and excellent interpersonal skills.

·Strong written and verbal communication skills.

·Flexibility and experience to manage multiple, high priority tasks and adjust to
Shift - ing priorities.

·Must meet deadlines, deal with ambiguity and adapt to change.

·Pursues learning opportunities and self development.

·Able to develop and maintain relationships with customers and law enforcement officials.

·Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint.

·Second regional language sought e.g. Arabic, Russian, etc.

·Analytical training or qualification through recognized analytical organizations such as IACA or IALEIA.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-CSIS-Analyst-Analytical-Triage-Unit-Job/617469/6174696174692009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Fraud Operations Officer

·
Facilitate fraud investigations by working closely with branches, internal & external sources to gather appropriate information and ensure timely resolution of all inquiries.

·
Document all findings and investigation

·
Analysis and assess fraud cases to identify opportunities for recovery

·
Conduct MIS analysis to identify fraud trends and patterns

·
Conduct fraud awareness training to branches & internal stakeholders

·University/Diploma graduate preferred

·Prior working experience in bank operations preferred.

·Good interpersonal and communication skills (both spoken and written)

·Good analytical skills

·Mature, ability to work under pressure, resourceful, good team player and ability to work independently, and a positive attitude with a willingness to learn.

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-APAC-Japan-HK-GCG-FRAUD-OPERATION-OFFICER-Job/617470/6174706174702009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
Job Purpose:

The Sourcing Manager develops and implements Facilities sourcing strategies, manages key supplier relationships, negotiates and implements improvement strategies to reduce total cost of ownership.

Key Responsibilities:

·Identify and drive cost reductions, supplier consolidation, service delivery improvements, process efficiencies, risk mitigation and standardization across Citigroup businesses.

·Analyze business processes and determine opportunities achieved through influencing supply and demand of services

·Lead cross-functional teams comprised of Facilities stakeholders from multiple business units in the development and execution of Facilities sourcing strategies, Requests for Proposal, supplier selection, negotiation and contracting processes.

·Analyze supplier proposals, structure and negotiate supply agreements and manage supplier relations and performance.

·Establish strong supplier and business relationships.

·Maintain industry and subject matter expertise for Facilities. Report on category trends and best practices driving best-in-class purchasing practices for Facilities.

·Establish reputation within Procurement organization and business units as Facilities expert. Develop and grow relationship with business unit leadership promoting and expanding Procurement's influence within Facilities.

·Participate in the development, implementation and monitoring of purchasing policies and procedures. Ensure full compliance with purchasing policies, procedures and standards, ethical practices, and adherence to relevant laws and regulations.

·Coordinate all administrative requirements including approved supplier program, supplier diversity, contract management system, procure-to-pay system , Facilities related metrics and reporting.

·This position interacts with all levels of management, including senior management, at both Citigroup and at suppliers. Participates with Procurement leadership to ensure strategic direction, operational and quality goals are maintained.

·Works closely with the EMEA Sourcing Category lead for Facilitates to ensure that the region model is adopted and implemented where possible and appropriate in accordance with business needs.

Knowledge/Experience:

·Extensive experience plus year of previous business, Facilities and Procurement experience is preferred.

·Experience in leading strategic sourcing programs and program management.

·Proven experience in managing cross-functional teams, obtaining consensus.

·Frictionless experience desirable.

Skills:

·Proficiency in Microsoft Office products and ability to quickly learn other computer application.

·Knowledge of ERP systems and eProcurement tools such as Oracle, Procure-to-Pay, eAuction, eRFX, etc. is a plus.

Qualifications:

·Bachelor's or equivalent degree from an accredited College or University desirable

·MBA preferred

·Certified Procurement Professional such as CPM or CIPS is a plus.

Competencies:

·Ability to interact with all levels of management in a professional and positive manner.

·Excel in organizational, analytical, time management skills

·Excellent interpersonal, communication, negotiation skills with strong influencing and persuasive talents.

·Self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives. Has an aptitude for innovation.

·Strong customer orientation; relevant sales experience will be considered.

·Must be flexible, manage and follow up on programs and initiatives

·High integrity and ethics

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Facilities-Sourcing-Manager-CBS-Job/617483/6174836174832009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
IT Manager functions:

·Works with IT functional/departmental executives and business leaders to create the business plan for IT.

·Scans the external IT environment to provide a common set of planning assumptions.

·Has full management responsibilities for team (includes people, budget and planning).

·Impacts the area through responsibility for planning, finances/budget, end results and setting of policies

· Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties.

· Bachelor's degree, or equivalent work experience, in a computing or information systems field is required.

· Must have at least 3-5 years experience in IT management and project development

· The successful candidate must have a Senior level experience in technology planning with commensurate people management experience.

· Strong and persuasive personality, with diplomacy and negotiative skills

The candidate has to be dynamic, proactive and creative

Primary Location: LATAM-CRI-1-San José]]>http://citigroup.jobs2web.com/job/LATAM-CRI-1-SAN-JOSÉ-Information-Technology-Manager-Job/617489/6174896174892009-12-20Citigroupfull-timeUSDstarting0BSLATAM-CRI-1-San José
This is a sales and relationship management position with primary responsibilities of servicing and expanding new and existing affluent customers. Initially introducing the client to the Citi platform and subsequently servicing and deepening relationship by offering a wide array of financial services (including banking and investments) products according to client needs while protecting the bank and the client by complying with relevant policies, procedures, legal and regulatory framework.

Description:

·Candidate should develop and deepen client relationships to thoroughly understand the client situation and develop tailored Affluent strategies.

·Build and draw upon a network of internal resources, often global, to achieve results for clients; oversee development of tailored and/or complex products.

·Develop and adapt a disciplined sales process to convert a robust pipeline of prospects into target market clients.

·Deliver quality client relationships (solutions and services) in a intensely competitive, fragmented market, taking fullest advantage of the Citibank franchise.

·Effectively access product expertise on behalf of clients.

· Protect the Bank and client by complying with relevant policies, procedures, and country legal/regulatory requirements; effectively communicate client risks so the customer fully understands.

Principal Responsibilities

·Create, organize and implement an affluent strategy designed to deepen relationships with existing clients and acquisitions.

·Determine prospect needs, assess financial status, discuss financial options, identify sales opportunities and close the business.

·Identify potential sales opportunities with existing clients; actively manage and deepen the client relationship.

·Ensure compliance with all legal and regulatory requirements in keeping with the policies of the business. Profile: and qualify prospective clients, ensuring compliance with legal, regulatory and compliance framework (KYC).

·Proactively analyze client needs and identify value added opportunities. Offer an array of banking and investment, products to meet client needs.

·Continuously, focus on AUM and footings growth.

·Maintain access to and credibility with clients as a trusted financial advisor. Handle inquiries and resolve problems whenever contacted by client.

·Work closely with investment professionals and assistants of their team and refer clients as necessary.

·Master Degree preferred.

·5 years banking experience in the affluent market segment.

·Experience in working with and/or leading clients.

·Demonstrated track record of actually growing portfolio and/or developing new business (i.e. sales and business development skills).

·Experience in integrating and balancing diverse priorities.

·Experience in selling new products, based on client need.

·Experience in working on teams and influencing diverse resources.

·Interested in working for Citibank Affluent Client Segment

·Strong Relationship Building Skills with HNW Clients

·Securities licensed, Series 7, 63, L&H required

·Strong communications and influencing skills

·Good knowledge of Investment Products, Asset allocation experience preferred

·Strong Team work skills

·Entrepreneurial skills

*Bilihngual ENGLISH / MANDARIN and/or CANTONESE

Primary Location: San Francisco, CA, US]]>http://citigroup.jobs2web.com/job/NAM-UNITED-STATES-SR.-RELATIONSHIP-MANAGER-San-Francisco-Job/616636/6166366166362009-12-20Citigroupfull-timeUSDstarting0BSSan Francisco, CA, US
Your main responsibility is to perform the User Acceptance Test (UAT) Plans and verify results for Credit Payment Product in a timely and concise manner. You are also required to track UAT schedule; ensure operating procedures are updated; provide status updates to management on the progress of UAT and MIS tracking and to focus on operating efficiency through regular review of existing processes.

·You should have a Diploma with at least 1 year's of experience in a financial institution.

· Sound knowledge of accounting and operation rules and compliance policies are preferred.

· Knowledge of Enhanced Cardpac System (ECS), Merchant Bankcard System (MBS) and Regional Reward System (RWS) will be an added advantage.

· Good interpersonal and communication skills, proficient in MS Office applications.

· Excellent team player and able to work under pressure.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-CPP-Project-Support-Officer-Job/618274/6182746182742009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Job Purpose:

Salesperson to Middle Market clients in EE countries

Job background/ context:

This is a position within the Retail Structured Products (RSP) business. RSP is a cross asset class platform covering equity, fixed-income, currency, commodity, fx, credit and hybrids products and covering a wide range of clients from private banks, discretionary asset managers, advisors, retail banks, insurance companies and any other investment product distributor or manufacturer.

Key responsibilities:

Build and manage client relationships in the structured investment product origination and distribution in Eastern Europe, concentrating on mid tier client base.

The sales team has at its disposal the considerable structuring, trading and marketing resources of a global leader in the structured product space and needs to strategically utilise those resources to best effect in covering private banking and broad retail product manufacturers, distributors and investors in this most important of European investment markets. Reporting to the Eastern Europe head of retail structured product sales; this challenging role requires sales, product knowledge and client management skills. A wide network of client relationships, local market knowledge and the ability to drive client satisfaction are critical.

Development value:

The successful candidate will have the opportunity to lead and grow the mid market client base in one of the significant markets for structured investment products in the world. The mandate is extremely wide - covering a range of product and customer/channel types.

FSA : Does this role require FSA registration? YES

Knowledge/ experience:

A proven track record in structured product sales in the region and extensive Eastern Europe market knowledge.

Skills:

Sales, Language (trilingual)

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Structured-Product-Salesperson-Eastern-Europe-(EE)-Job/619299/6192996192992009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
PLEASE NOTE - POSITIONS ARE AVAILABLE IN HONG KONG, SINGAPORE, AND EITHER TAIWAN OR INDIA.

CANDIDATE MAY BE APPOINTED AT THE ASSISTANT VICE PRESIDENT (AVP) OR VICE PRESIDENT (VP) LEVEL.

Responsible for account management and increasing revenue of existing Commercial Card client base, relationship management of existing corporate clients, assist in phases of sales cycle (RFP's) to ensure results against specific revenue goals.

· Account management of existing client base, assisting with presentations for new sales opportunities, creating additional revenue opportunities via cross selling of new commercial card products. Increase GTS revenues and retention of existing.

· Coordinate internal resources in Global/Regional Sales & Product, Systems, Operations, Customer Service and Product Management to assist in meeting client deliverables.

· Manage program implementations to ensure that product is implemented in an efficient manner accelerating revenue stream

· Provide demonstrations utilizing online reporting and expense management systems to encourage early adoption, reduce paper based documentation and reduce need for customer service intervention by creating self sufficient client based processes.

Meet and exceed goals in terms of new revenue generation

·Able to manage client expectation by providing solutions to various regional product functionality issues such as Corporate, Purchase, Event, and Prepaid Cards and Central
Travel - Accounts

Identify additional spend (revenue generation) opportunities

· Work with Sales Director to provide feedback regarding account management matters

· Identify news areas where Commercial Cards can be used (cross sell Central
Travel - Accounts, Purchase Card, Event Card, etc)

· Liaise with Sales Director to create additional revenue generation opportunities

Strengthen Commercial Card and suppress RFP of business to competitors

Minimum of a Bachelor's Degree in a business related discipline.

· Experience managing corporate accounts in the Cash Management industry. Preference is to candidates that have experience with Commercial Cards

· Extensive client interaction

· Training with online reporting applications

· Ability to manage various client needs and provide timeframes for resolution

· Sales / Cross Selling experience is valuable as we plan to introduce new applications such as Event Cards and Prepaid Cards which we will actively cross sell to existing client bases

Able to meet revenue goals regarding account growth

· Management Skills: Strong organizational and communication skills, writing skills, client management skills a must, analytical skills, team player, strong project management skills.

· Functional Skills: Strong process and coordination skill, relationship management experience, and training experience, and public speaking experience. Candidates with card industry experience are preferred.

Technical Skills: Strong PC skills including Microsoft Office. Must be proficient with the Internet and excellent

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Account-Manager,-Commercial-Cards-Job/619301/6193016193012009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
As we grow our home loans portfolio, we invite candidates who have a natural sales flair and enjoy dealing with people from all levels to join us. This is an excellent opportunity for you to test your sales ability and mettle in meeting aggressive sales targets.

You must have at least GCE 'A' levels with more than 2 years' proven sales track record. You should also have lots of drive and determination to succeed, and the ability to learn fast. A key success component is to be motivated by a highly charged sales culture and an attractive commission-based sales plan. The ability to work on weekends and public holidays is essential. Those with airline industry experience are encouraged to apply.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-APAC-Japan-SGP-GCG-Home-Loans-Specialist-Job/620652/6206526206522009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
· Partners with Audit Directors, audit teams and control teams outside of ARR to develop the annual audit, and financial plans.

· Monitors, analyzes and reports on audit team performance vs. audit/financial plans

· Handles ARR Operational needs in relation to expenses accruals, MIS, billing, and training-related matters

· Designs, produces and presents regular and ad hoc management reports/MIS for ARR and business Executive management and regulators

· Evaluates audit team performance to identify areas of weakness/needed improvement; provides feedback to Audit Directors and teams

· Provides audit team support in audit methodology and processes

· Leads efforts with an impact across ARR to identify the need for, define, test and implement process with supporting documentation/training and change controls/success metrics

· Manages periodic data management and maintenance/data quality processes

· Routinely impacts quality, planning, timeliness of results; frequently defines procedures

· Strong analytical and problem solving capabilities

· Experience in budgeting and forecasting

· High degree of initiative and a willingness to assume responsibility

· Ability to manage multiple tasks with a strict adherence to deadlines

· Excellent organizational skills with attention to detail

· Discretion in handling all personnel and confidential matters

· Conversant with MS Office software applications

· Willingness to invest time to become competent in use of department software and to use available technology to appropriately improve processes;

· Excellent written and oral communication skills

· Educated to degree level of equivalent

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Audit-Operations-Analyst-Job/620653/6206536206532009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
As part of the Consumer Risk Management grouop, the Credit Risk Manager - Commercial Cards & Merchant Acquiring will carry out the following duties to support the business:

·Manage Credit Risk on Commercial Cards (Corporate, Citibusiness & Visa Purchasing Cards) & Merchant Acquiring - Acquisition and Portfolio management.

·Define, review and monitor Credit Policies (BCPPMs) related Commercial Cards & Merchant Acquiring.

·Identify opportunities, validate performance and review various credit policies/ processes through use of analytics

·Ensure compliance to Global Policies and raise deviations where required.

·Constantly dialogue & network with counterparts from ICG & Global PAMs.

·Build a robust MIS platform, which tracks performance on the portfolio.

·Performs in-depth portfolio analysis to assess credit risk on a regular basis.

·Review and approve Credit Appraisals on high risk / high value relationships (Commercial Cards & Merchant Acquiring).

·You should be a Degree holder.

·Work Experience of 4-6 years' in financial institutions, preferably in consumer risk management area would be beneficial.

·Knowledge on assessment of company financial statements would be beneficial.

·You should have strong portfolio analytical and financial analysis skills, with demonstrated ability to conceptualize and clearly communicate the analytical findings, both in writing and verbally.

·SAS programming capability will be beneficial. Experience in Microsoft Excel and Power Point would also be an added advantage.

·Knowledge of consumer risk management concept and general knowledge of unsecured products portfolio management, collection, etc are prerequisites.

·You should be able to effectively network with business at a senior level and multi-task in a fast paced environment.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Credit-Risk-Manager-Commercial-Cards-26-Merchant-Acquiring-Job/621698/6216986216982009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
·Work closely with the Global Deployment mgmt team and Business stakeholders on timeline and activities required for deployment.

·Interacting with all the interfacing systems to align timeline for deployment.

·Reviewing the Functional requirement documents

·Coordinating with data centers and other systems.

·Responsible for smooth rollout to production.

·Lead crisis management post rollout and coordinate with Development team for remedial fixes.

·Construct unit test cases and ensure full unit test coverage for code developed

·Familiar and understood the each release scope, customer impact and migration requirement.

·Produce release notes and change summary for Business users and client support organization.

·5 years of application deployment experience preferably in the Banking and Financial IT Services sector

·Hands on exposure to program/project management tools and techniques appropriately to plan ahead, foresee and respond to obstacles and ensure timely delivery: project plans, milestones, measures, budgets, team and stakeholder communication, resource and time management.

·Proven negotiation, problem solving and conflict management skills

·Strong delivery focus/performance adhering to consistent project standards

·Flexibility - able to work in a fast changing environment and to react positively to re-prioritization

·Experience in working with virtual teams, on an on-site/off shore methodology, working in matrix structures, managing team from multiple vendors.

·Previous experience of working in Quality Management (process definition, metrics analysis and process deployment).

·Experience in TeamTrack or other tracking tools is preferred.

·Experience in Cash Management is a bonus.

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Deployment-Manager-Job/621699/6216996216992009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
·Work closely with the Global Architect in conforming to interface message standards.

·Work with Architect and Design team to ensure solution and approaches in compliance with the Global guidelines and framework.

·Understanding the requirements and come up with assumptions, constraints and risks involved.

·Interacting with all the interfacing systems to identify the impact & the changes needed

·Reviewing the Functional requirement documents

·Providing the critical support for rollouts

·Construct unit test cases and ensure full unit test coverage for code developed

·SIT and User Acceptance Testing Support

·Conduct development peer reviews.

·5 years of application development experience preferably in the Banking and Financial IT Services sector

·Hands on exposure to program/project management tools and techniques appropriately to plan ahead, foresee and respond to obstacles and ensure timely delivery: project plans, milestones, measures, budgets, team and stakeholder communication, resource and time management.

·Proven negotiation, problem solving and conflict management skills

·Proficiency in Microsoft Office applications

·Proficiency in Tibco, CruiseControl, TFS .NET, Ant and Apache Maven preferred.

·Proficiency in Source Control/Defect Tracking tools such as ClearCase

·Strong delivery focus/performance adhering to consistent project standards

·Understanding of IT Governance related processes and practices

·Flexibility - able to work in a fast changing environment and to react positively to re-prioritization

·Experience in working with virtual teams, on an on-site/off shore methodology, working in matrix structures, managing team from multiple vendors.

·Previous experience of working in Quality Management (process definition, metrics analysis and process deployment).

·Experience in TeamTrack or other tracking tools is preferred.

·Experience in Cash Management is a bonus.

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Development-Manager-Business-Engine-Job/621701/6217016217012009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
·Work closely with Requirement/Project Managers of multiple tracks to deliver protoypes.

·Work with Architect and Design team to ensure solution and approaches in compliance with the Global style guides and framework.

·Understanding the requirements and come up with assumptions, constraints and risks involved.

·Interacting with all the interfacing systems to identify the impact & the changes needed

·Reviewing the Functional requirement documents

·Coordinating with the interfacing systems for testing purposes

·Providing the critical support for rollouts

·User Acceptance Testing Support

·Conduct development peer reviews.

·8 years of application development experience preferably in the Banking and Financial IT Services sector

·Hands on exposure to program/project management tools and techniques appropriately to plan ahead, foresee and respond to obstacles and ensure timely delivery: project plans, milestones, measures, budgets, team and stakeholder communication, resource and time management.

·Proven negotiation, problem solving and conflict management skills

·Proficiency in Microsoft Office applications

·Proficiency in .NET IDE, J2EE, Tibco BW, BO, Ab Initio preferred.

·Proficiency in Source Control/Defect Tracking tools such as ClearCase

·Strong delivery focus/performance adhering to consistent project standards

·Understanding of IT Governance related processes and practices

·Flexibility - able to work in a fast changing environment and to react positively to re-prioritization

·Experience in working with virtual teams, on an on-site/off shore methodology, working in matrix structures, managing team from multiple vendors.

·Previous experience of working in Quality Management (process definition, metrics analysis and process deployment).

·Experience in TeamTrack or other tracking tools is preferred.

·Experience in Cash Management is a must.

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Development-Manager-Application-Job/621702/6217026217022009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
·Manages 2 key development tracks - Application and Mid/Back Office development.

·Work closely with Requirement/Project Managers of multiple tracks to deliver protoypes.

·Work with Architect and Design team to ensure solution and approaches in within the Global framework and guidelines.

·Identifying business requirements that have to be a part of a release from a list of all the requirements.

·Understanding the requirements and come up with assumptions, constraints and risks involved.

·Interacting with all the interfacing systems to identify the impact & the changes needed

·Review the Functional requirement documents

·Managing a sizable team of developers to ensure all the activities are progressing as per plan.

·Guiding the team in the development activities, training them, motivating them and reviewing their deliverables.

·Doing process compliance reviews, evaluating change requests through formal Change Control Board process and implementing the approved ones.

·Providing the critical support for rollouts

·User Acceptance Testing Support

·Conduct development peer reviews.

·Project Management, Tracking and Project reviews

·Maintenance of Quality assurance during the life cycle of the project

·12 years of application development experience preferably in the Banking and Financial IT Services sector

·Proven track record of having managed multiple large scale projects with end-to-end accountability and responsibility for scope, quality, time and budget

·Hands on exposure to program/project management tools and techniques appropriately to plan ahead, foresee and respond to obstacles and ensure timely delivery: project plans, milestones, measures, budgets, team and stakeholder communication, resource and time management.

·Ability to identify and manage risks and issues within the project and at a program level, and escalate appropriately

·Proven negotiation, problem solving and conflict management skills

·Proficiency in Microsoft Office applications

·Proficiency in .NET IDE, J2EE, Tibco BW & EMS, BO, Ab Initio preferred.

·Proficiency in Source Control/Defect Tracking tools such as ClearCase

·Strong delivery focus/performance adhering to consistent project standards

·Understanding of IT Governance related processes and practices

·Flexibility - able to work in a fast changing environment and to react positively to re-prioritization

·Experience in working with virtual teams, on an on-site/off shore methodology, working in matrix structures, managing team from multiple vendors.

·Previous experience of working in Quality Management (process definition, metrics analysis and process deployment).

·Experience in TeamTrack or other tracking tools is preferred.

·Experience in Cash Management is a must.

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Development-Lead-Job/621703/6217036217032009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
·Work closely with Business users to understand highly agile business requirements and ensure that they are constantly being translated into up-to-date project deliverable parameters.

·Interact actively with application designers and architect on application process workflow.

·Actively manage project budgeting, finances, planning, schedule and manpower resources.

·Resolve issues in a project such as scope creep, changes in user requirements, schedule slippage, risks, technical problems and shortages of resources.

·Manage inputs from members of the project team and other end user departments

·Produce Functional Requirement Document (FRD)

·12 years of Project Management experience preferably in the Banking and Financial IT Services sector

·PMI/PMP Certified

·Proven track record of having managed multiple large scale projects with end-to-end accountability and responsibility for scope, quality, time and budget

·Hands on exposure to program/project management tools and techniques appropriately to plan ahead, foresee and respond to obstacles and ensure timely delivery: project plans, milestones, measures, budgets, team and stakeholder communication, resource and time management.

·Ability to identify and manage risks and issues within the project and at a program level, and escalate appropriately

·Proven negotiation, problem solving and conflict management skills

·Proficiency in Microsoft Office applications

·Strong delivery focus/performance adhering to consistent project standards

·Understanding of IT Governance related processes and practices

·Flexibility - able to work in a fast changing environment and to react positively to re-prioritization

·Experience in working with virtual teams, on an on-site/off shore methodology, working in matrix structures, managing team from multiple vendors.

·Previous experience of working in Quality Management (process definition, metrics analysis and process deployment).

·Experience in TeamTrack or other tracking tools is preferred.

·Experience in Cash Management is a must.

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Project-Manager-Files-Reports-Reporting-Job/621704/6217046217042009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
The candidate will be responsible for testing vendor management across multiple projects and coordinating testing activities with Citi UAT team and/or white label client testing team.

·Minimum 10 years Software quality control experience.

·Minimum 5 project management and resource management experience.

·Experience in managing large scale internet application testing.

·Banking or financial knowledge is required.

·Experience in test automation is required.

·Experience in vendor management is required.

·Experience in managing SOA application testing is a plus.

·Strong in technology concepts and technology best practices

·Excellent oral and written communication skills

·Excellent debugging and problem solving skills

·High level of initiative

·Must be a team player

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Quality-Assurance-and-Testing-Lead-Job/621705/6217056217052009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
·Work with potential white label clients on architecture solutions.

·Participate in department wide SOA strategic initiatives.

·Assist development managers with process related activities.

·Assist in the implementation of the architecture process set within the GTS technology

·Participate in technical design reviews.

·Keep abreast of changes to the production environments to make sure that this knowledge and new standards are passed on to the development groups.

·Providing subject matter expertise to the development communities.

·Understanding technology industry trends, how they impact our future solutions and provide strategic direction for the development community.

The candidate must have a minimum of 10 years of experience in:

·Application Architecture and Design for Large Applications.

·Architecting high throughput, highly scalable and mission critical enterprise applications

·Defining Systems Architecture, Network Architecture and Design, design patterns, and tools integration for large-scale projects and implementations for multiple business applications.

·Assessing capacity, performance, security, and stability of each system

·Experience in SOA methodologies, services identification, security and infrastructure, object-oriented analysis and modeling

·Familiar with application security best practices including authentication, authorization, entitlements, single-sign-on, etc

·Must be able to navigate firm's enterprise support structure and build partnership relationships with key players

·Architecting reporting infrastructures either with Actuate or Business objects

·Banking knowledge is a must.

Core technical skill set for the candidate:

·Java, J2EE, EJB, JMS, Websphere Application Servers, MQ Series, Oracle RAC

·Web Services, Web Services security, SOA, Design Patterns

·Actuate, Business Objects

·TIBCO BusinessWork/EMS

·SAML, SPML, WSDL, ISO20022, x509 certificate

·SiteMinder, IBM TAM/TIM

·.NET, JSR 168, Microsoft SharePoint Portal or other Portal technology.

Non-technical skill set:

·Strong in technology concepts and technology best practices

·Excellent oral and written communication skills

·Excellent debugging and problem solving skills

·High level of initiative

·Must be a team player

Primary Location: APAC/Japan-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SINGAPORE-Lead-Architect-Job/621706/6217066217062009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-Singapore
Job Purpose:

To be the first point of contact and primary user interface for all supported end users, for technical, informational and procedural assistance. The position objectives are to accurately determine the problem or request and achieve first call/touch resolution/fulfillment as defined by the First Touch function's process control manual and service metrics. The functional duties of this position include trouble-shooting, request fulfillment, remote support, trouble ticket escalation, monitoring and follow-up throughout the resolution cycle for all Top 8 products in EMEA. The Top 8 Products are Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access Support. The First Touch Team will consist of Technical Engineers with generalist knowledge who can support all products equally and have excellent customer service orientation. Initially, First Touch Engineers will have a focus on either technical operations or customer interaction depending on the business priorities.

Key Responsibilities:

Acknowledging receipt of incidents, queries and requests via Virtual Tech, telephone and Citimarketplace.

Conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases.

Conducting request classification, attempting fulfilment and involving other resolver teams as appropriate.

Creating a permanent control records - via updates to the trouble ticket - used as the basis for escalation, tracking, dispatching and follow-up actions.

Achieving first-touch resolution (FTR) and fulfilling requests when possible or notifying and transferring problems to the appropriate internal or vendor revolver groups.

Establishing reasonable expectations with the internal business customer during the initial call through priority identification and follow-up and escalation timeframes with the internal business customer.

Assigning severity/priority coding for open problems.

Conducting follow-up calls with both internal resolver groups and internal business customers to ensure timely problem resolution.

Escalating appropriate issues and events to management and/or the appropriate groups.

Maintaining ownership of incidents and requests from the inception through to resolution. Ensuring that the record is closed upon the confirmation from the end user.

Working according the service level objective to ensure issues and requests are resolved in a timely fashion and properly documented.

Interfacing with the relevant monitoring groups

Acting as a liaison between users and various technical infrastructure areas.

Participating in testing new tools; developing operational requirements and documenting testing.

Ensuring the desktop build standards are maintained and applied consistently.

Actively participating in self-improvement and training curricula to fulfil competency requirements

Participating in division and department continuous process improvement initiatives

Ensuring that Corporate CITMP and Security policies related to all 8 products are followed.

Function as part of a complete service team providing the solution most effective to meet our customer's needs, to deliver the services they require and to improve our products and services to them.

Helping to achieve and maintain productivity and quality objectives by their individual contribution to the TI EMEA support infrastructure.

Contribute to documentation as required.

Providing operational support to the Infrastructure related to the top 8 products, within the guidelines, as specified by the Info Sec procedures & Standard Build configurations.

Development Value:

·
Opportunity to be involved in the launch of a new support model for EMEA.

Exposure to various resolver teams throughout the EMEA region.

Opportunity to increase knowledge across 8 products by participating in modular training

Opportunity to rotate between technical operations and customer interaction groups.

Exposure to an international environment

Knowledge/Experience:

Proven commercial Support Experience within a large corporate environment, ideally in a remote environment.

Experience in supporting desktops, Laptops, servers and Networking.

General knowledge of hardware/software concepts

Experience in supporting one or more of the following applications/technologies:

- Windows Operating Systems

- MS Office suite (2000 and above)

- MS Outlook

- LAN/WAN technology

- Internet, Electronic Mail

- Remote Access and Blackberry Level 1 support

- Telecommunication knowledge, Cisco and/or Avaya is an advantage

- Trade Floor or contact centre experience

Skills:

Fluent verbal and written English language skills

One or more other European languages, preferably XXX.

Excellent analytical skills

Outstanding customer service skills

Problem solving/trouble shooting skills

Ability to work flexible hours

Excellent communication skills - verbal and written

Qualifications:

MCP qualifications or equivalent experience

Competencies

Excellent customer service orientation, interpersonal skills and high level of initiative are a must.

Develop strong and supportive working relationships with disparate functional groups.

Work in an operation centre like environment with other peers.

Problem Solving/Trouble Shooting

Communication Skills

Teamwork skills

Adaptability

Take responsibility for ensuring things are done, overcoming obstacles and challenges.

Ability to influence other colleagues across the business and CTI

Ability to manage multiple tasks and priorities

Ability to manage aggressive deadlines

Primary Location: EMEA-POL-MA-Warsaw]]>http://citigroup.jobs2web.com/job/EMEA-POL-MA-WARSAW-First-Touch-Engineer-Job/621712/6217126217122009-12-20Citigroupfull-timeUSDstarting0BSEMEA-POL-MA-Warsaw
Job Purpose:

To be the first point of contact and primary user interface for all supported end users, for technical, informational and procedural assistance. The position objectives are to accurately determine the problem or request and achieve first call/touch resolution/fulfillment as defined by the First Touch function's process control manual and service metrics. The functional duties of this position include trouble-shooting, request fulfillment, remote support, trouble ticket escalation, monitoring and follow-up throughout the resolution cycle for all Top 8 products in EMEA. The Top 8 Products are Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access Support. The First Touch Team will consist of Technical Engineers with generalist knowledge who can support all products equally and have excellent customer service orientation. Initially, First Touch Engineers will have a focus on either technical operations or customer interaction depending on the business priorities.

Job Background/context:

Citi Technology Infrastructure - Europe, Middle East & Africa (CTI EMEA) is responsible for providing technical support and delivery to internal Citigroup businesses on a regional basis, and consists of approximately 2,000 employees. Citi Technology Infrastructure (CTI) is a global corporate services group responsible for all infrastructure required within Citi.

CTI EMEA Regional Service Centres are responsible for remotely supporting CTI Customers (including ICG, GWM and GCG) in over 50 countries. This involves operational delivery of end-user products including voice communications, network and desktop and in-country customer relationships.

The First touch team is part of the EMEA Customer Service Centre organization, reporting operationally into the CTI Customer Service Centre head and will make up part of the EMEA First Touch model. The First Touch model will support all EMEA users for the top 8 products, including Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access and will liaise with 2 nd touch as well as other technical groups when necessary.

Key Responsibilities:

· Acknowledging receipt of incidents, queries and requests via Virtual Tech, telephone and Citimarketplace.

· Conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases.

· Conducting request classification, attempting fulfilment and involving other resolver teams as appropriate.

· Creating a permanent control records - via updates to the trouble ticket - used as the basis for escalation, tracking, dispatching and follow-up actions.

· Achieving first-touch resolution (FTR) and fulfilling requests when possible or notifying and transferring problems to the appropriate internal or vendor revolver groups.

· Establishing reasonable expectations with the internal business customer during the initial call through priority identification and follow-up and escalation timeframes with the internal business customer.

· Assigning severity/priority coding for open problems.

· Conducting follow-up calls with both internal resolver groups and internal business customers to ensure timely problem resolution.

· Escalating appropriate issues and events to management and/or the appropriate groups.

· Maintaining ownership of incidents and requests from the inception through to resolution. Ensuring that the record is closed upon the confirmation from the end user.

· Working according the service level objective to ensure issues and requests are resolved in a timely fashion and properly documented.

· Interfacing with the relevant monitoring groups

· Acting as a liaison between users and various technical infrastructure areas.

· Participating in testing new tools; developing operational requirements and documenting testing.

· Ensuring the desktop build standards are maintained and applied consistently.

· Actively participating in self-improvement and training curricula to fulfil competency requirements

· Participating in division and department continuous process improvement initiatives

· Ensuring that Corporate CITMP and Security policies related to all 8 products are followed.

· Function as part of a complete service team providing the solution most effective to meet our customer's needs, to deliver the services they require and to improve our products and services to them.

· Helping to achieve and maintain productivity and quality objectives by their individual contribution to the TI EMEA support infrastructure.

· Contribute to documentation as required.

· Providing operational support to the Infrastructure related to the top 8 products, within the guidelines, as specified by the Info Sec procedures & Standard Build configurations.

Development Value:

· Opportunity to be involved in the launch of a new support model for EMEA.

· Exposure to various resolver teams throughout the EMEA region.

· Opportunity to increase knowledge across 8 products by participating in modular training

· Opportunity to rotate between technical operations and customer interaction groups.

· Exposure to an international environment

Knowledge/Experience:

· General knowledge of IT infrastructure

· Proven commercial support experience within a large corporate environment, ideally in a remote environment where the role was to support desktops, laptops, phone devices and other IT accessories is an advantage.

· Experience in supporting one or more of the following applications/technologies :

· Windows Operating Systems

· MS Office suite (2000 and above)

· MS Outlook

· Telecommunication / voice product knowledge

· LAN/WAN technology

· Internet, Electronic Mail

· Remote Access and Blackberry

· Trade Floor or Call/Contact centre

Skills:

· Fluent verbal and written English language skills

· One or more other EMEA languages. Preferably: Russian, French, Polish, Italian, Spanish, Turkish, Romanian, Portuguese, Arabic, Czech, Dutch, Greek.

· Outstanding customer service skills

· Excellent communication skills - verbal and written

· Problem solving/trouble shooting skills

· Excellent analytical skills

· Ability to work flexible hours (24x7)

Qualifications:

· Microsoft Certified Professional (MCP) qualification or equivalent experience is an advantage

Competencies:

· Excellent customer service orientation, interpersonal skills are a must.

· Problem Solving/Trouble Shooting

· Communication Skills

· Team-working

· Adaptability

· Take responsibility for ensuring things are done, overcoming obstacles and challenges.

· Ability to manage multiple tasks and priorities

· Ability to develop strong and supportive working relationships with disparate functional groups.

· Ability to work in an operation centre like environment with other peers.

· Ability to influence other colleagues across the business and CTI

· Ability to manage aggressive deadlines

Primary Location: EMEA-POL-MA-Warsaw]]>http://citigroup.jobs2web.com/job/EMEA-POL-MA-WARSAW-Second-Touch-Engineer-Job/621713/6217136217132009-12-20Citigroupfull-timeUSDstarting0BSEMEA-POL-MA-Warsaw
Key Objectives of Role

To support and monitor Corporate Actions processing to ensure accuracy and minimum errors within specified timeframes

Major Job Responsibilities

Key tasks include, but not limited to:

- Validate / scrub corporate action events received from custodians and vendors

- Notify clients of all outstanding elections

- Instruct custodian on corporate actions decisions

- Follow up on discrepancies between internal books and custodian records

- Handle migration/new funds rollout

The role also requires close interaction with Technology and other internal units to deliver customized solutions to the clients.

The successful candidate should possess at least 5 years of Corporate Actions processing with strong knowledge of voluntary events. Asia Pacific events knowledge will be a plus. He/She should preferably have experience in Asset Management Companies or Custodians or alternatively have direct experience in operations of International Private Bank.

The candidate should have excellent written and communication skills and be meticulous and detail oriented. He/She must work well in a team and be a self-motivated individual who takes pride in his/her work.

Candidate must be willing to work on Singapore holidays when required.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Corporate-Actions-Operations-Senior-Specialist-Job/620665/6206656206652009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
The Workforce Services Category Manager will manage the Workforce Services category across the Asia Pacific region. The Workforce Services category includes Management Consulting, IT Consulting, Temporary Labor, Legal, Benefits, HR Services, and Training. The Category Manager will develop and implement sourcing strategies, manage key supplier relationships and negotiate and implement improvement strategies to reduce the total cost of ownership for the category. Responsibilities include but are not limited to:

· Identify and drive cost reductions, supplier consolidation, service delivery improvements, process efficiencies, risk mitigation and standardization across Citi businesses. Analyze business processes and determine opportunities achieved through influencing supply and demand of services

· Work with the key Global, Regional and Country stakeholders to identify, develop and drive strategies and cost reduction initiatives related to workforce services expense categories across Asia Pacific.

· Establish strong and effective working relationships with various Citi stakeholders at a Global, Regional and Country level and jointly develop strategies and solutions that will support their objectives.

· Implement initiatives and realize benefits to ensure regional procurement save targets are met.

· Represent the Asia Pacific region on all Workforce Services related Procurement initiatives

· Lead cross-functional teams comprised of country centric Procurement managers and stakeholders from multiple business units in the development and execution of sourcing strategies, Requests for Proposal, supplier selection, negotiation and contracting processes.

· Analyze supplier proposals, structure and negotiate supply agreements and manage supplier relations and performance.

· Provide direction to country centric sourcing teams utilizing category specific sourcing best practices and maximizing enterprise leverage as appropriate. Work with global sourcing teams to leverage enterprise spend, best-practices and supplier relationships.

· Establish strong supplier and business relationships.

· Participate in the development, implementation and monitoring of purchasing policies and procedures. Ensure full compliance with purchasing policies, procedures and standards, ethical practices, and adherence to relevant laws and regulations.

· Coordinate all administrative requirements including approved supplier program, contract management system, procure-to-pay system, category specific metrics and reporting.

· This position interacts with all levels of management, including senior management, at both Citi and suppliers. Participates with Procurement leadership to ensure strategic direction, operational and quality goals are maintained.

· Report to Regional Non Technology Procurement Lead Asia Pacific.

Key Working Partners

· Key stakeholders across Global Consumer Group, Corporate & Investment Banking, Global Wealth Management, Corporate Operations and Technology

· Country Procurement Services within Asia Pacific

· Global Procurement office

· Citi Shared Services Asia office

· Citi Technology Departments

· Human Resources and Legal departments


Travel -

Travel - across Asia Pacific countries is a requirement.

·
Bachelor's or equivalent degree from an accredited College or University, MBA preferred.

· 8 plus years of previous business and Procurement experience. Certified Procurement Professional such as CPM or CIPS is a plus.

· Direct experience with Workforce Services categories (e.g. Temporary Labor, Management Consulting, IT Consulting, Benefits, HR Services, and Training) is preferred.

· Experience in leading strategic sourcing programs and program management.

· Ability to interact with all levels of management in a professional and positive manner.

· Excel in organizational, analytical, time management skills

· Proven experience in managing cross-functional teams, obtaining consensus.

· Excellent interpersonal, communication, negotiation skills with strong influencing and persuasive talents.

· Self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives. Has an aptitude for innovation.

· Strong customer orientation; relevant sales experience will be considered.

· Must be flexible, manage and follow up on programs and initiatives

· High integrity and ethics

· Proficiency in Microsoft Office products and the ability to quickly learn other computer applications as necessary. Knowledge of ERP systems and e Procurement tools such as Oracle Procure-to-Pay, e Auction, e RFX, etc. is preferred.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Regional-Workforce-Services-Category-Sourcing-Manager-Job/620670/6206706206702009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
You will be part of the International Technology Organization (ITO) AFI unit, working in the Tibco group. Your role will be to lead conceptualization,

development and delivery of Tibco based solutions to consumer banking businesses globally. Your responsibilities include:

·Evaluate customer's business-driven requirements

·Provide customers with state-of-the-art solutions by applying current technology developments

·Lead conceptualization, development and delivery of Tibco based solutions to consumer banking businesses globally.

·Hands on participation in new technology, infrastructure and application implementation projects

·Assist in the development of architectural deliverables.

·Assist in Executing Proof of Concept (POC) and benchmarking projects

·Design, integrate and customize key end-to-end solutions based on functional specifications

·Work with groups on specific systems/application designs to meet stated business requirements

·Provide consultation to application/systems staff on applications architecture and technologies

·Close interaction with Project Management Office, Development and Infrastructure teams in the translation of target architectures into implementable designs

·Manage all control and audit aspects of the project in conjunction with the business.

·Work closely with the business to ensure full compliance and the end-state architecture are closely followed

·Work closely with the business/vendors to ensure full compliance and audit readiness

·Gain experience through using available software tools so as to improve performance

·Be pro-active through self learning so as to improve knowledge and skills

·Share experience with new colleagues

·Other responsibilities assigned by supervisor from time to time

·Bachelor or postgraduate degree in Engineering / Mathematics / Computers

·Excellent command over architecture, design and functional aspects of enterprise systems is a necessity

·Skilled in Java, XML, Messaging, Unix, Databases, UML

·Experience in Tibco Business Works, Business Events and TIBCO suite of products

·Knowledge of Rules Engine, BPM Tools will be an advantage

·Thought leadership in areas of SOA, Design patterns and emerging technologies

·Ability to work across several groups in delivering solution to Business

·Experienced in Project Management, Application Tuning and Infrastructure planning

·Good communication skills is a necessity

·Strong analytical skills with an eye for details, coupled with ability to multi-task and work under stress

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Tibco-Technical-Lead-Job/622610/6226106226102009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
We are looking for energetic candidates with a drive to Technology for the role of Project Manager. In this position, you will play a crucial role in leading regional implementations of credit card systems for CEE countries. You will gain invaluable experience leading cross-country projects and cooperating with businesses in various European countries. This position is a part of Citi strategic initiative in Central-Eastern Europe.

Key Responsibilities:

·End to end project management lifecycle coordination with business, technology project managers and developers (ITO) (according to SDLC procedures)

·Ensure all phases of the projects are properly documented

·Keep track of all project tasks and ensure all risks and issues are mitigated

·Cooperate with UAT team

·Coordination of release implementation with parameter team, business areas, ITO, regional technical groups

·Follow up during post implementation intensive care period

Qualifications:

·

General banking back-office systems knowledge.

·

At least 3 years of technology project management experience in international environment.

·

Banking and Credit Cards products knowledge from system perspective would be an advantage.

·

Practical knowledge of project management methodologies (SDLC, Prince2, PMI/PMBOK

etc.) would be an advantage.

·

Fluent english language.

·

Very good communication and interpersonal skills.

·

Team-working.

·

Good organization and meeting time deadlines.

· Good project resources management.

·

Knowledge of Hungarian, Czech or Romanian language would be an advantage.

·

Masters degree in computer science.

Primary Location: EMEA-POL-MA-Warsaw]]>http://citigroup.jobs2web.com/job/EMEA-POL-MA-WARSAW-Technology-Project-Manager-Job/622617/6226176226172009-12-20Citigroupfull-timeUSDstarting0BSEMEA-POL-MA-Warsaw
Citigroup Audit and Risk Review Department (ARR) is a global function that provides independent, integrated, risk-based audits of the Company's businesses and functions.

ARR Asia ICG is looking for an experienced individual to join a team of auditors covering the firm's "Markets" team covering Fixed Income, Commodities and Currencies (FICC) business, Equities and Capital Markets business in Asia.

The individual will bring expertise and insight into the planning and conduct of audits of these businesses in Asia and will be a subject matter expert in one or more areas of the business. Areas of accountability include building of professional relationships with the business while maintaining independence and keeping abreast of industry developments in order to advise on industry best practices. Key responsibilities include:

· Plan and lead audits of the Markets business in Asia Pacific as well as participate in other audits of the team / other audit programs of ARR.

· Monitor the risk environment and assess the risks of selected business entities through the Business Monitoring process as well as reporting findings and recommending appropriate solutions between review cycles.

· Act as a resource to the business in recommending appropriate and pragmatic solutions to risk and control issues.

· Be a subject matter expert in at least one key product or related area of the Markets business such as Structured Derivatives / Commodities / Treasury / Market Risk management / Product Control-Finance-Operations etc and leverage this knowledge into a leadership role during review participation.

· Develop effective working relationships with senior business management and strong understanding of the business' emerging risks.

· Have ability to identify key emerging business risks and be able to develop a risk based audit approach.

· Ability to manage and drive multiple projects in a results oriented environment.

· Ability to understand diverse products of the firm and its operations, related risks, and regulatory and other external factors facing the Businesses.

· In-depth understanding of the relationship between the Capital Markets/FICC Business and support units within a financial institution, impact on the overall control environment and audit approach.

· Excellent knowledge of Capital Markets / FICC / Equities Products and processes.

· Good leadership skills in leading review team comprising colleagues within and outside Asia and guests from the business.

· Strong analytical, written/verbal communication, interpersonal, and relationship building skills.

· Willingness to travel; sometimes, at short notice. The amount of traveling may be approximately 30% of each calendar year.

· At least total of 8-10 years experience in Capital Markets / FICC/ Equities internal audit or business / control function experience( for Audit Manager )

· At least 12 years in-business experience in Capital Markets / FICC / Equities business & or related control functions (for Senior Reviewer).

· Relevant professional Financial / accounting certification would be an advantage.

· Candidates will be based in Singapore.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Audit-Manager-Senior-Reviewer-ARR-Asia-Markets-26-Banking-Job/623315/6233156233152009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Job Purpose:

Citi Supplier management Group (SMG) is an essential part of the company's strategy and touches all business sectors. This department will be responsible for

· ensuring all Citi business groups are adhering to regulatory & corporate policies and procedures pertaining to supplier management.

· streamlining the supplier management process and work as part of a team of subject matter experts to support the individual businesses

· providing general oversight including the issuance of metric reports.

· driving and ensuring that the individual businesses are adhering to the policies and procedures

· providing general oversight and guidance as needed.

Job Background/Context:

Citi Operations & Technology is the global operations and technology services organization for the Firm and includes the Citi Technology Infrastructure division and Citi Technology application organizations responsible for the delivery and operation of all technology services across the globe.

EMEA Operations and Technology (O&T) incorporates all of the operations and technology support areas across Western Europe, Middle East, Africa and Central & Eastern Europe. The population of the EMEA O&T organization is approximately 20,000 people with a budget of approximately $5BN.

The EMEA CIO Team is responsible for the definition and development of the region's technology strategy, aligned to the Citi technology strategy. Their scope includes all 52 countries where Citi operates in the region.

The major Citi businesses supported by O&T in the region are the Institutional Clients Group (ICG) and the Global Consumer Group (GCG) as well as Global Wealth (GWM).

Key Responsibilities:

The role forms an essential part of the EMEA CIO team providing full management and support to various Business areas across EMEA.

· Act as an analytical expert within own business area

· Ensure consistency; identify process improvement opportunities and recommend solutions

· Perform role of SME across organization

· Support business initiatives or internal initiatives; liaise with multiple team across region across business sectors

The purpose of this position is to close the gaps identified for the governance of the regional countries in EMEA.

· Ensure that all Citi suppliers that fall within the scope of the Policy are loaded and maintained on the Citigroup Approved Supplier Program website,

· Work with the individual business to code suppliers (Critical, Major, Active, Outsource Services Provider), and ensure that they are properly classified, as per the policy

· Work with the individual business to ensure that all regulatory and corporate deliverables are met including but not limited to: Financial Reviews, Information Security Reviews, Vulnerability Assessment, Supplier's COB, Exit Strategies, and Contract Reviews,

· Work with the Businesses, Legal and Procurement to confirm that contracts have been reviewed and ensure that a fully executed contract is loaded within the Contract Management System

· Work with the Businesses and Procurement to leverage existing global and/or regional agreements to maximize cost savings without jeopardizing the overall quality of the Goods and/or Services,

· Issue various monthly supplier compliance reports to Business heads and work to resolve any gaps (i.e., OAIQ, Financial Evaluation, Contingency Plans,… )

· Assist the businesses with any future audits

· Understand technology impact on supported business areas

· Foster relationship between business and technology area(s)

· Communicate (written and oral) information

· Organize the design and delivery of presentations

Development Value:

· Enhance general business and management skills and experience

· Improve project and resource management skills in a very large enterprise environment

· Broaden understanding of the Citi Technology organisation regionally and globally

· Increased exposure to Senior Management and the business

Knowledge/Experience:

· Knowledge of technology in Financial areas

· Proven track record of taking ownership of problems and difficulties

· Proven success in establishing relationships with other technology groups

· Interaction with Senior Management and Senior Individual Contributors managers

· Project involvement and delivery including significant influencing roles

· A strong understanding of the corporate and regulatory policies and requirements including but not limited to: OCC, ARR, CITMP, and CISS

· General knowledge of CMB and all supporting groups including, Procurement, GCO, ISS, VA, and COB

· Strong oral and written communication skills and ability to facilitate discussions

· Quickly grasp and master new requirements and related knowledge

· Manage tight deadlines or unexpected requirement changes

· Willingness to ask questions, challenge the process, seek out process improvements and/or process clarification

· Ability to work independently, multi-task, and take ownership of various parts of the supplier management process

· Strong analytical and problem solving skills

· Microsoft Excel, Word, PowerPoint, Visio, Project

Skills:

· Superior interpersonal, verbal and written communication skills

· Ability to influence remote teams

· Time management and prioritisation skills

· Ability to develop strong working relationships

· Ability to manage multiple activities and changing priorities

· Ability to work under pressure and to meet tight deadlines

· Ability to work in a matrix reporting environment

· Self-starter with ability to take the initiative and master new tasks quickly

· Strong understanding of policies requirements to control technology (eg: Citigroup ITMP)

· Methodical, attention to detail

· Excellent team player

Qualifications:

No specific qualifications are required

Competencies:

· Deliver Client Solutions

· Communicates clearly and effectively

·

Leverage functional and business knowledge

· Manage performance

· Drive results and take ownership

· Highly organised

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Software-Commodity-Analyst-Job/623333/6233336233332009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
Job Purpose:

Citi Supplier management Group (SMG) is an essential part of the company's strategy and touches all business sectors. This department will be responsible for

· ensuring all Citi business groups are adhering to regulatory & corporate policies and procedures pertaining to supplier management.

· streamlining the supplier management process and work as part of a team of subject matter experts to support the individual businesses

· providing general oversight including the issuance of metric reports.

· driving and ensuring that the individual businesses are adhering to the policies and procedures

· providing general oversight and guidance as needed.

Job Background/Context:

Citi Operations & Technology is the global operations and technology services organization for the Firm and includes the Citi Technology Infrastructure division and Citi Technology application organizations responsible for the delivery and operation of all technology services across the globe.

EMEA Operations and Technology (O&T) incorporates all of the operations and technology support areas across Western Europe, Middle East, Africa and Central & Eastern Europe. The population of the EMEA O&T organization is approximately 20,000 people with a budget of approximately $5BN.

The EMEA CIO Team is responsible for the definition and development of the region's technology strategy, aligned to the Citi technology strategy. Their scope includes all 52 countries where Citi operates in the region.

The major Citi businesses supported by O&T in the region are the Institutional Clients Group (ICG) and the Global Consumer Group (GCG) as well as Global Wealth (GWM).

Key Responsibilities:

The role forms an essential part of the EMEA CIO team providing full management and support to various Business areas across EMEA.

· Act as an analytical expert within own business area

· Ensure consistency; identify process improvement opportunities and recommend solutions

· Perform role of SME across organization

· Support business initiatives or internal initiatives; liaise with multiple team across region across business sectors

The purpose of this position is to close the gaps identified for the governance of the regional countries in EMEA.

· Ensure that all Citi suppliers that fall within the scope of the Policy are loaded and maintained on the Citigroup Approved Supplier Program website,

· Work with the individual business to code suppliers (Critical, Major, Active, Outsource Services Provider), and ensure that they are properly classified, as per the policy

· Work with the individual business to ensure that all regulatory and corporate deliverables are met including but not limited to: Financial Reviews, Information Security Reviews, Vulnerability Assessment, Supplier's COB, Exit Strategies, and Contract Reviews,

· Work with the Businesses, Legal and Procurement to confirm that contracts have been reviewed and ensure that a fully executed contract is loaded within the Contract Management System

· Work with the Businesses and Procurement to leverage existing global and/or regional agreements to maximize cost savings without jeopardizing the overall quality of the Goods and/or Services,

· Issue various monthly supplier compliance reports to Business heads and work to resolve any gaps (i.e., OAIQ, Financial Evaluation, Contingency Plans,… )

· Assist the businesses with any future audits

· Understand technology impact on supported business areas

· Foster relationship between business and technology area(s)

· Communicate (written and oral) information

· Organize the design and delivery of presentations

Development Value:

· Enhance general business and management skills and experience

· Improve project and resource management skills in a very large enterprise environment

· Broaden understanding of the Citi Technology organisation regionally and globally

· Increased exposure to Senior Management and the business

Knowledge/Experience:

· Knowledge of technology in Financial areas

· Proven track record of taking ownership of problems and difficulties

· Proven success in establishing relationships with other technology groups

· Interaction with Senior Management and Senior Individual Contributors managers

· Project involvement and delivery including significant influencing roles

· A strong understanding of the corporate and regulatory policies and requirements including but not limited to: OCC, ARR, CITMP, and CISS

· General knowledge of CMB and all supporting groups including, Procurement, GCO, ISS, VA, and COB

· Strong oral and written communication skills and ability to facilitate discussions

· Quickly grasp and master new requirements and related knowledge

· Manage tight deadlines or unexpected requirement changes

· Willingness to ask questions, challenge the process, seek out process improvements and/or process clarification

· Ability to work independently, multi-task, and take ownership of various parts of the supplier management process

· Strong analytical and problem solving skills

· Microsoft Excel, Word, PowerPoint, Visio, Project

Skills:

· Superior interpersonal, verbal and written communication skills

· Ability to influence remote teams

· Time management and prioritisation skills

· Ability to develop strong working relationships

· Ability to manage multiple activities and changing priorities

· Ability to work under pressure and to meet tight deadlines

· Ability to work in a matrix reporting environment

· Self-starter with ability to take the initiative and master new tasks quickly

· Strong understanding of policies requirements to control technology (eg: Citigroup ITMP)

· Methodical, attention to detail

· Excellent team player

Qualifications:

No specific qualifications are required

Competencies:

· Deliver Client Solutions

· Communicates clearly and effectively

·

Leverage functional and business knowledge

· Manage performance

· Drive results and take ownership

· Highly organised

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Software-Commodity-Analyst-Job/623334/6233346233342009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
Job Purpose:

Citi Supplier management Group (SMG) is an essential part of the company's strategy and touches all business sectors. This department will be responsible for

· ensuring all Citi business groups are adhering to regulatory & corporate policies and procedures pertaining to supplier management.

· streamlining the supplier management process and work as part of a team of subject matter experts to support the individual businesses

· providing general oversight including the issuance of metric reports.

· driving and ensuring that the individual businesses are adhering to the policies and procedures

· providing general oversight and guidance as needed.

Job Background/Context:

Citi Operations & Technology is the global operations and technology services organization for the Firm and includes the Citi Technology Infrastructure division and Citi Technology application organizations responsible for the delivery and operation of all technology services across the globe.

EMEA Operations and Technology (O&T) incorporates all of the operations and technology support areas across Western Europe, Middle East, Africa and Central & Eastern Europe. The population of the EMEA O&T organization is approximately 20,000 people with a budget of approximately $5BN.

The EMEA CIO Team is responsible for the definition and development of the region's technology strategy, aligned to the Citi technology strategy. Their scope includes all 52 countries where Citi operates in the region.

The major Citi businesses supported by O&T in the region are the Institutional Clients Group (ICG) and the Global Consumer Group (GCG) as well as Global Wealth (GWM).

Key Responsibilities:

The role forms an essential part of the EMEA CIO team providing full management and support to various Business areas across EMEA.

· Act as an analytical expert within own business area

· Ensure consistency; identify process improvement opportunities and recommend solutions

· Perform role of SME across organization

· Support business initiatives or internal initiatives; liaise with multiple team across region across business sectors

The purpose of this position is to close the gaps identified for the governance of the regional countries in EMEA.

· Ensure that all Citi suppliers that fall within the scope of the Policy are loaded and maintained on the Citigroup Approved Supplier Program website,

· Work with the individual business to code suppliers (Critical, Major, Active, Outsource Services Provider), and ensure that they are properly classified, as per the policy

· Work with the individual business to ensure that all regulatory and corporate deliverables are met including but not limited to: Financial Reviews, Information Security Reviews, Vulnerability Assessment, Supplier's COB, Exit Strategies, and Contract Reviews,

· Work with the Businesses, Legal and Procurement to confirm that contracts have been reviewed and ensure that a fully executed contract is loaded within the Contract Management System

· Work with the Businesses and Procurement to leverage existing global and/or regional agreements to maximize cost savings without jeopardizing the overall quality of the Goods and/or Services,

· Issue various monthly supplier compliance reports to Business heads and work to resolve any gaps (i.e., OAIQ, Financial Evaluation, Contingency Plans,… )

· Assist the businesses with any future audits

· Understand technology impact on supported business areas

· Foster relationship between business and technology area(s)

· Communicate (written and oral) information

· Organize the design and delivery of presentations

Development Value:

· Enhance general business and management skills and experience

· Improve project and resource management skills in a very large enterprise environment

· Broaden understanding of the Citi Technology organisation regionally and globally

· Increased exposure to Senior Management and the business

Knowledge/Experience:

· Knowledge of technology in Financial areas

· Proven track record of taking ownership of problems and difficulties

· Proven success in establishing relationships with other technology groups

· Interaction with Senior Management and Senior Individual Contributors managers

· Project involvement and delivery including significant influencing roles

· A strong understanding of the corporate and regulatory policies and requirements including but not limited to: OCC, ARR, CITMP, and CISS

· General knowledge of CMB and all supporting groups including, Procurement, GCO, ISS, VA, and COB

· Strong oral and written communication skills and ability to facilitate discussions

· Quickly grasp and master new requirements and related knowledge

· Manage tight deadlines or unexpected requirement changes

· Willingness to ask questions, challenge the process, seek out process improvements and/or process clarification

· Ability to work independently, multi-task, and take ownership of various parts of the supplier management process

· Strong analytical and problem solving skills

· Microsoft Excel, Word, PowerPoint, Visio, Project

Skills:

· Superior interpersonal, verbal and written communication skills

· Ability to influence remote teams

· Time management and prioritisation skills

· Ability to develop strong working relationships

· Ability to manage multiple activities and changing priorities

· Ability to work under pressure and to meet tight deadlines

· Ability to work in a matrix reporting environment

· Self-starter with ability to take the initiative and master new tasks quickly

· Strong understanding of policies requirements to control technology (eg: Citigroup ITMP)

· Methodical, attention to detail

· Excellent team player

Qualifications:

No specific qualifications are required

Competencies:

· Deliver Client Solutions

· Communicates clearly and effectively

·

Leverage functional and business knowledge

· Manage performance

· Drive results and take ownership

· Highly organised

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Software-Commodity-Analyst-(Fixed-Term-Contract)-Job/623335/6233356233352009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
Job Purpose:

Citi Supplier Management Group (SMG) is an essential part of the Citi's strategy and touches all business sectors. This department will be responsible for

· ensuring all Citi business groups are adhering to regulatory & corporate policies and procedures pertaining to supplier management.

· streamlining the supplier management process

· driving and ensuring that the individual businesses are adhering to the policies and procedures

· providing general oversight and guidance as needed.

As the SMG lead the individual will be expected to manage the team's activity.

Job Background/Context:

Citi Operations & Technology is the global operations and technology services organization for the Firm and includes the Citi Technology Infrastructure division and Citi Technology application organizations responsible for the delivery and operation of all technology services across the globe.

EMEA Operations and Technology (O&T) incorporates all of the operations and technology support areas across Western Europe, Middle East, Africa and Central & Eastern Europe. The population of the EMEA O&T organization is approximately 20,000 people with a budget of approximately $5BN.

The EMEA CIO Team is responsible for the definition and development of the region's technology strategy, aligned to the Citi technology strategy. Their scope includes all 52 countries where Citi operates in the region.

The major Citi businesses supported by O&T in the region are the Institutional Clients Group (ICG) and the Global Consumer Group (GCG) as well as Global Wealth (GWM).

Key Responsibilities:

The role forms an essential part of the EMEA CIO team providing full management and support to various Business areas across EMEA.

· Lead the EMEA SMG group to deliver cost save s in the S/W space.

· Ensure consistency; identify process improvement opportunities and recommend solutions

· Perform role of SME across organization

· Support business initiatives or internal initiatives; liaise with multiple team across region across business sectors

The purpose of this position is to close the gaps identified for the governance of the regional countries in EMEA.

· Ensure that all Citi suppliers that fall within the scope of the Policy are loaded and maintained on the Citigroup Approved Supplier Program website,

· Work with the individual business to code suppliers (Critical, Major, Active, Outsource Services Provider), and ensure that they are properly classified, as per the policy

· Work with the individual business to ensure that all regulatory and corporate deliverables are met including but not limited to: Financial Reviews, Information Security Reviews, Vulnerability Assessment, Supplier's COB, Exit Strategies, and Contract Reviews,

· Work with the Businesses, Legal and Procurement to confirm that contracts have been reviewed and ensure that a fully executed contract is loaded within the Contract Management System

· Work with the Businesses and Procurement to leverage existing global and/or regional agreements to maximize cost savings without jeopardizing the overall quality of the Goods and/or Services,

· Issue various monthly supplier compliance reports to Business heads and work to resolve any gaps (i.e., OAIQ, Financial Evaluation, Contingency Plans,… )

· Assist the businesses with any future audits

· Understand technology impact on supported business areas

· Foster relationship between business and technology area(s)

· Communicate (written and oral) information

· Organize the design and delivery of presentations

Development Value:

· Enhance general business and management skills and experience

· Improve project and resource management skills in a very large enterprise environment

· Broaden understanding of the Citi Technology organisation regionally and globally

· Increased exposure to Senior Management and the business

Knowledge/Experience:

· Knowledge of technology in Financial areas

· Proven track record of taking ownership of problems and difficulties

· Proven success in establishing relationships with other technology groups

· Interaction with Senior Management and Senior Individual Contributors managers

· Project involvement and delivery including significant influencing roles

· A strong understanding of the corporate and regulatory policies and requirements including but not limited to: OCC, ARR, CITMP, and CISS

· General knowledge of CMB and all supporting groups including, Procurement, GCO, ISS, VA, and COB

· Strong oral and written communication skills and ability to facilitate discussions

· Quickly grasp and master new requirements and related knowledge

· Manage tight deadlines or unexpected requirement changes

· Willingness to ask questions, challenge the process, seek out process improvements and/or process clarification

· Ability to work independently, multi-task, and take ownership of various parts of the supplier management process

· Strong analytical and problem solving skills

· Microsoft Excel, Word, PowerPoint, Visio, Project

Skills:

· Superior interpersonal, verbal and written communication skills

· Ability to influence remote teams

· Time management and prioritisation skills

· Ability to develop strong working relationships

· Ability to manage multiple activities and changing priorities

· Ability to work under pressure and to meet tight deadlines

· Ability to work in a matrix reporting environment

· Self-starter with ability to take the initiative and master new tasks quickly

· Strong understanding of policies requirements to control technology (eg: Citigroup ITMP)

· Methodical, attention to detail

· Excellent team player

Qualifications:

No specific qualifications are required

Competencies

· Deliver Client Solutions

· Communicates clearly and effectively

· Leverage functional and business knowledge

· Manage performance

· Drive results and take ownership

· Highly organised

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Manager-Software-Vendor-Job/623336/6233366233362009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
As part of a dynamic sales team serving high net-worth individuals in the Asia Pacific region, you are expected to manage our client relationship by providing advisory services for banking and investment products. Specifically, you will determine clients' wealth management needs and provide access to Citi's renowned research, as well as to our global network of investment and foreign exchange specialists and products to help them make intelligent decisions. You will also be expected to achieve individual sales targets to grow your customer base, assets and account profitability; while maintaining a high standard of service quality and compliance.

To perform your role effective, you must be a graduate with minimum 4 years' consumer banking experience. Fluency in Bahasa Indonesia , Mandarin or Japanese would be preferred. You must also be a strong team player with good relationship management, communication and interpersonal skills.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-IPB-Relationship-Manager-Job/624055/6240556240552009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Job Purpose :

Key objective of this role is to drive additional Cash Management revenue growth through winning Cash Management mandates in the UK/Irish market for local and Pan European solutions in the Corporate Sector.

Job Background/context:

A Sales role focused on increasing GTS Cash revenue from a portfolio of Corporate clients within the UK and Ireland.

Citigroup® Global Transaction Services is a leading provider of cash management, trade, securities and fund services to financial institutions and corporate clients around the world. With a global network spanning 90 countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.

Global Transaction Services (GTS) offers a broad range of cash management, treasury, trade, custody, clearing, fund administration, securities financing, depositary receipt, and agency and trust services. Our global platform is unique in the industry for its reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, web-based tools to effectively manage their securities portfolios, financial positions, working capital and supply chain around the world. Combined with a worldwide network of dedicated and experienced transaction services professionals, Global Transaction Services is well suited to serve clients anywhere they do business.

Key Responsibilities and Goals:

· Work with GTS Client Managers to build and maintain corporate cash management pipeline in UK/Ireland

· Review account plans with Client Managers to identify sales opportunities in their portfolios and support origination of cash management opportunities.

· Convert pipeline into actual sales revenue

· Actively respond to client's RFP's and design and recommend innovative cash management solutions

· Meet all Sales Management goals tied to pipeline management (CRM), Deal Review and Implementation Project Kick-Offs

· Lead and prepare client sales closing presentations

· Work with Implementations/account managers to ensure deals closed our implemented effectively and efficiently to ensure revenue realisation and ramp-up

· Actively share with Product Management Team new developments within the market updates and the competitive environment

· Attend regular team and sales management meetings to report on performance

Development Value:

· Opportunity to develop client relationship skills and attributes within EMEA and Globally

· Become an industry expert in all areas of International Cash Management techniques and solutions

· Build network within GTS Cash Sales Management and Product Organisation

· Develop cross-sales skills for the wider GTS Product set i.e. T&E and Prepaid Cards and Trade Services

Knowledge/Experience:

· Advanced Cash Management product knowledge

· Client facing experience and ability to develop relationships and execute transactions.

· Proven track record working in a GTS Sales environment

· Market and Industry awareness with business admin and/or macro-economic background.

Skills:

· Analytical skills

· Numerical

· Ability to present to senior clients in a Sales environment

Qualifications:

· Undergraduate Degree preferable

· Cash Management certification (where relevant)

· MBA (desirable)

· Experience working with Global Multi-National companiesw

Competencies:

· Excellent oral and written communication skills

· Ability to develop and build strong client relationships at a Senior level within the client organisation

· Committed and trusted team player with keen focus on deadlines

· Organisational and interpersonal skills

· Strong problem solving and analytical skills

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Cash-Product-Sales-Manager-Job/624061/6240616240612009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
CitiFinancial Branch network provides community-based lending services such as bill consolidation, debt refinancing, sales financing, home equity, home improvement, and other personal loans primarily through a branch network of approximately 2,300 offices in the US and Canada. We employ nearly 12,000 people and serve over 3 million accounts.

Branch Manager develops new business, retains customers, and manages the loan portfolio. Key responsibilities include developing new sources of business, providing knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account problems, and servicing accounts. The Branch Manager also manages human resources, establishes production goals, optimizes profitability and controls operating expenses.

The minimum qualifications for this position include:

College Degree (BS/BA with coursework in Business preferred) or equivalent work experience.

Directly related work experience in: three to five years of sales & finance experience (consumer finance industry preferred); or one year previous management experience.

Must be able to demonstrate effective verbal, written and listening skills.

The ability to work as a member of a team and work directly with people in a sales capacity.

Train, develop and motivate staff.

Familiarity with PC-like hardware/software, including PC, keyboard, and mouse.

Meet all state specific mandatory licensing, certification, training, or other requirements.

Work flexible hours in a fast-paced environment and manage multiple priorities.

Basic knowledge of accounting helpful.

External applicants selected for interview will be required to complete an employment application to include education and employment history.

Primary Location: NAM-CAN-NS-Truro]]>http://citigroup.jobs2web.com/job/NAM-CAN-NS-TRURO-Branch-Manager-Truro-Job/624699/6246996246992009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-NS-Truro
CitiFinancial Branch network provides community-based lending services such as bill consolidation, debt refinancing, sales financing, home equity, home improvement, and other personal loans primarily through a branch network of approximately 2,300 offices in the US and Canada. We employ nearly 12,000 people and serve over 3 million accounts.

Branch Manager develops new business, retains customers, and manages the loan portfolio. Key responsibilities include developing new sources of business, providing knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account problems, and servicing accounts. The Branch Manager also manages human resources, establishes production goals, optimizes profitability and controls operating expenses.

The minimum qualifications for this position include:

College Degree (BS/BA with coursework in Business preferred) or equivalent work experience.

Directly related work experience in: three to five years of sales & finance experience (consumer finance industry preferred); or one year previous management experience.

Must be able to demonstrate effective verbal, written and listening skills.

The ability to work as a member of a team and work directly with people in a sales capacity.

Train, develop and motivate staff.

Familiarity with PC-like hardware/software, including PC, keyboard, and mouse.

Meet all state specific mandatory licensing, certification, training, or other requirements.

Work flexible hours in a fast-paced environment and manage multiple priorities.

Basic knowledge of accounting helpful.

External applicants selected for interview will be required to complete an employment application to include education and employment history.

Primary Location: NAM-CAN-NS-Dartmouth]]>http://citigroup.jobs2web.com/job/NAM-CAN-NS-DARTMOUTH-Branch-Manager-Dartmouth-Job/624702/6247026247022009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-NS-Dartmouth
CitiFinancial Branch network provides community-based lending services such as bill consolidation, debt refinancing, sales financing, home equity, home improvement, and other personal loans primarily through a branch network of approximately 2,300 offices in the US and Canada. We employ nearly 12,000 people and serve over 3 million accounts.

The Branch Account Executive 1 is an entry level position. Key responsibilities include educating employees on techniques of selling loans and insurance products; ensuring paperwork for loan applications are complete and correct; working delinquent accounts, scheduling loan closings, processing transactions affecting customer accounts; processing loan applications; performing administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and servicing accounts.

The minimum qualifications for this position include:

High school diploma or equivalent.

1-2 years of directly related sales experience preferred.

Effective communication skills that demonstrate the ability to work directly with people in a customer service capacity.

Familiarity with PC-like hardware/software, including use of PC keyboard and mouse.

Must be able to work flexible hours.

Basic knowledge of accounting is helpful.

QUEBEC ONLY: Must be able to read and speak fluently in both English and French.

External applicants selected for interview will be required to complete an employment application to include education and employment history. "

Primary Location: NAM-CAN-QC-Baie-Comeau]]>http://citigroup.jobs2web.com/job/NAM-CAN-QC-BAIE-COME-Temporary-Part-Time-Branch-Account-Executive-Baie-Comeau-Job/624722/6247226247222009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-QC-Baie-Comeau
·Maintain and enhance relationships with existing customer portfolio as well as acquire new customers

·Explore and cross-sell bank products to customers to maximize revenue opportunities

·Active monitoring of account and product profitability as well as assuring highest compliance standard on "Know Your Client" and on all business activities

·Perform credit analyses and prepare credit reviews for customers

·Prepare and follow up accounts and other product related documentation, as well as oversee implementation of business mandates

·Tertiary level education with solid banking experience

·A track record of at least 4-5 years in sales/marketing providing general banking services to local SME companies

·Sound knowledge of the local market and relevant contacts

·Thorough understanding of trade finance, cash management and treasury products

·Ability to build rapport with senior executives and business owners.

·Good credit and analytical skills.

·Fluent in English and Cantonese. Mandarin a definite advantage.

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Relationship-Manager-Small-to-Medium-Enterprise-Job/626325/6263256263252009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
·Identify potential customers typically from manufacturing, trading and services

·Offer extensive range of bank products such as trade, cash management, treasury and loans to customers

·Gain credibility and build long term relationships with entrepreneurial companies through sound business advice and efficient service

·Grow revenue through successful development and enhancement of client relationships and facility utilization

·Tertiary level education with solid banking experience

·A track record of at least 2-3 years in sales/marketing providing general banking services to local SME companies

·Sound knowledge of the local market and relevant contacts

·Thorough understanding of trade finance, cash management and treasury products

·Excellent selling and interpersonal skills

·Aggressive, ambitious, and be keen to develop and follow up on business opportunities

·Fluent in English and Cantonese. Mandarin a definite advantage.

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Business-Development-Manager-Job/626326/6263266263262009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
·Maintain and enhance relationships with existing customer portfolio as well as acquire new customers

·Explore and cross-sell bank products such as trade, cash management, treasury and loans to maximize revenue opportunities

·Active monitoring of account and product profitability as well as assuring highest compliance standard on "Know Your Client" and on all business activities

·Perform credit analyses and prepare credit reviews for customers

·Tertiary level education with solid banking experience

·A track record of at least 7 years in sales/marketing providing general banking services to local Middle Market companies

·Sound knowledge of the local market and relevant contacts

·Thorough understanding of trade finance, cash management and treasury products

·Ability to build rapport with senior executives, CFOs and business owners.

·Good credit and analytical skills.

·Fluent in English and Cantonese. Mandarin a definite advantage.

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Senior-Relationship-Manager-Middle-Market-Enterprise-Job/626327/6263276263272009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
·Deliver FX, Trade Revenue and CA Balance Sheet goals as per plan

·Drive business lending, trade and derivative product sales for branch customers as well as related priorities of the respective CitiBusiness Relationship Managers

·Engage with the customer to ensure that the relationship is nurtured and deepened, product utilization is enhanced and profitability is improved.

·Engage on an ongoing basis with the RM & Acquisition Teams on selling strategies, identifying potential customers and converting leads.

·Work closely with Product team in influencing the product launches/enhancements and support the product team in the roll out through process designs with strong controls

·Understand customer needs, explore and educate customer on relevant financial products customized to meet his business requirements.

·Training Sales team on the CitiBusiness products

·Ensure that KYC/AML and other compliance norms are strictly adhered to

·Tertiary level education with solid banking experience.

·A track record of at least 3-4 years in sales/marketing providing general banking services to local SME market companies.

·Sound knowledge of the local market and relevant contacts.

·A thorough understanding of trade finance, cash management and treasury products.

·Excellent selling and interpersonal skills

·Aggressive, ambitious, and be keen to develop and follow up on business opportunities.

·Fluent in English and Cantonese. Mandarin a definite advantage

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Commercial-Bank-Specialist-CitiBusiness-Job/626328/6263286263282009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
Job Purpose:

The Compliance Technology team requires a Technical Project Manager / Specialist to work on new strategic initiatives for Monetary Laundering (AML) surveillance, KYC systems. Initial work will include delivery of new AML systems for consumer business in EMEA The individual will interact with TI, Data Centre, Business and Operations groups, to ensure business needs are delivered within the full project life-cycle.

The successful candidate will need excellent project management/leadership skills and a good understanding of work activities involved to test and deploy the required technology solutions. Experience covering full systems life-cycle is also required, with hands-on technology involvement. The role will also manage technology resources/staff as needed for relevant projects. Useful to have AML , Compliance technology experience.

The candidate will report directly to the Applications Development Senior Manager, and will undertake role of a Technical Project Manager within the team.

Job Background/context:

The Compliance Department provides an independent control function to ensure that all business activities comply with Regulatory requirements. This includes Anti-Money Laundering, Trade Monitoring and Surveillance, and Regulatory reporting to external organizations.

Compliance Technology is responsible for compliance related systems development and support across all businesses. The Mantas vendor product will be utilized for generating AML alerts to be monitored by central operations hub and local in-country resources. New strategic compliance/AML programs have been initiated to develop and deliver consistent AML monitoring across Citi. Work will include analysis and mapping of data, and delivery to a centralized AML monitoring system (using Mantas)

There are numerous other significant Compliance-related development projects underway or planned, some of which are global in scope and some of which are specific to the EMEA region, and an experienced Technology Project Manager is required to coordinate and deliver required solutions to Client satisfaction.

The successful candidate must be able to operate at a high level but also understand the complex business processes and applications environment at detail level.

Key Responsibilities:

· Coordinate and manage project activities across TI, Data Centre, Business & Operations, covering full life cycle and post implementation support. Key application areas: AML. Other Compliance applications

· Manage technology resource to deploy/install and support system components

· Use analytical skills to identify and document how business requirements can be implemented

· Gain an in-depth knowledge of the AML / other supported applications, and provide ongoing support for future enhancements

· Assist with troubleshooting and issue resolution relating to AML / other supported systems

· Ensure project deliverables documented according to required procedures and standards

· Communicate effectively with the appropriate business areas and management

· Establish strong working relationships in order to coordinate changes across different business areas

· Plan and keep track of project deliverables; identify issues and take steps to mitigate them

· Assist the Area Manager as required covering department responsibilities

Key Relationships:

· Report to the Compliance Technology Senior Development Manager

· Work closely with the TI, Data Centre, GTS business and operations and technology areas

Development Value:

· Excellent opportunity to work on significant key initiative work in Compliance Technology

· The position will enable the person to work closely with a number of different Citi business and technology areas.

· They will be able to demonstrate strong project coordination, technology skills and system life-cycle experience. This will be key to the successful delivery of required projects. The successful candidate will have the opportunity to challenge existing processes and to identify improvements.

Knowledge/Experience:

· Exceptional and verbal communication skills

· Coordination/Project Management of work activities involving TI, Data Centre, DBA's, Technology teams, Business and Operations

· Ability to convey technical functionality to a non-technical audience

· Proven experience of understanding large complex systems and operating in a Technology Lead role

· Good Project Management experience.

· Experience gathering requirements and translating business needs into technical requirements

· Good working knowledge of relational databases.

· Work experience on AML/KYC applications

· Working experience and business knowledge in Consumer/Corporate Banking.

Technical Skills:

· Technical Project Management with full systems life-cycle experience

· Databases : Good relational database experience, e.g. Oracle, Sybase, SQLServer. Oracle.

· Data query: Good SQL knowledge and other standard tools e.g. SAS

· Mantas / other AML Product experience useful

· Operating Systems: Working knowledge of UNIX useful

Other (useful to have some of the following):

· Working knowledge of software engineering disciplines and technologies: C , Java, HTML, J2EE, Weblogic

Qualifications:

Technical or business related degree

Competencies:

· Data / Systems Analysis skills

· Leadership skills

· Good teamwork / team management

· Excellent communication skills

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-IT-Project-Technical-Specialist-Job/627072/6270726270722009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
Job Purpose:

The Compliance Technology team requires an experienced Senior Business Analyst to work on a new strategic EMEA Anti Monetary Laundering (AML) surveillance system. Work will involve interaction with several technology groups, together with business and operations areas. The individual will gain a detailed understanding of the AML Mantas product being utilised. They will need to perform analysis of target data to identify and resolve data issues that impact the effectiveness of the AML solution/product. In order to deliver these projects, the successful candidate will need excellent analytical skills and the ability to quickly learn the data flows and structures within Citi. They will need drive and commitment to co-ordinate work effort to achieve required project objectives.

The candidate will report directly to the Project Manager with Compliance Technology, and will specialize in AML/Other Compliance related projects within the team.

Job Background/context:

The Compliance Department provides an independent control function to ensure that all business activities comply with Regulatory requirements. This includes Anti-Money Laundering, Trade Monitoring and Surveillance, and Regulatory reporting to external organizations.

Compliance Technology is responsible for compliance related systems development and support across all businesses. The Mantas vendor product will be utilized for generating AML alerts to be monitored by central operations hub and local in-country resources. New strategic compliance/AML programs have been initiated to develop and deliver consistent AML monitoring across Citi. Work will include analysis and mapping of data, and delivery to a centralized AML monitoring system (using Mantas)

There are numerous other significant Compliance-related development projects underway or planned, some of which are global in scope and some of which are specific to the EMEA region, and an experienced Technology Project Manager is required to coordinate and deliver required solutions to Client satisfaction.

The successful candidate must be able to operate at a high level but also understand the complex business processes and applications environment at detail level.

Key Responsibilities:

· Understand business data and required data structures across the technology systems

· Review data quality in support of configuration and performance testing of the Mantas AML solution

· Use analytical skills to identify how business requirements can be implemented

· Coordinate/Manage AML Project activities involving multiple technology teams, and help coordinate activities of AML technology team

· Gain an in-depth knowledge of the Mantas product to thoroughly understand the interaction between data mart and other system components

· Assist with troubleshooting and issue resolution

· Manage the communication of data requirements through the development life-cycle and provide an assessment of the viability of executing required AML scenarios

· Communicate effectively with the appropriate business areas and management

· Establish strong working relationships in order to coordinate changes across different business areas

· Plan and keep track of project deliverables; identify issues and take steps to mitigate them

· Assist the Project Manager in team and system management activities

· Provide ongoing support after implementation, whilst working on new enhancements and additional phases

Key Relationships:

· Report to the Compliance Technology Project Manager

· Work closely with the GTS business and operations area covering AML monitoring

· Work with other technology areas including: Global Information Warehouse, systems providing the source data across EMEA.

· Work with Mantas technology consultants to gain a detailed systems understanding of the product

Development Value:

· Excellent opportunity to work on significant key initiative work in Compliance Technology and to increase knowledge base covering different business areas

· The position will enable the person to work closely with a number of different Citi business and technology areas.

· They will be able to demonstrate strong business and systems analysis, and system life-cycle experience. This will be key to the successful delivery of required projects. The successful candidate will have the opportunity to challenge existing processes and to identify improvements.

Knowledge/Experience:

· Exceptional and verbal communication skills

· Ability to convey technical functionality to a non-technical audience

· Proven experience of understanding large complex systems

· Good Systems/Business Analyst and Project Coordination skills

· Experience gathering requirements and translating business needs into technical requirements

· Detailed understanding of database modeling and data warehousing principles

· Work experience on AML/KYC applications

· Working experience and business knowledge in Consumer/Corporate Banking.

Skills:

· Databases : Good relational database experience, e.g. Oracle, Sybase, SQLServer. Oracle., Access DB, Spreadsheet macros

· SQL: Good SQL knowledge and other standard database query tools.

· Mantas product / other AML experience useful

· Other (useful to have some of the following):

· AML experience, Mantas product

· Analytic Tools / Statistical Analysis / SAS

· Working knowledge of software engineering disciplines and technologies: e.g. C , Java, HTML, Experience of data mining products, UNIX

Qualifications:

Technical or business related degree

Competencies:

· Data / Systems Analysis skills

· Project Leadership skills

· Good teamwork skills

· Excellent communication skills

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Business-Analyst-Job/627073/6270736270732009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
·Manage a team of highly technical mainframe storage administrators supporting APPC Data Center storage related operation

·Leading the team in evaluation, recommendation and acquisition of storage hardware and software supporting business requirement

·Building storage infrastructure according to CITI global standard build guideline

·Leading selection, analysis, and modification of vendor supplied solution to meet CITI internal requirement

·Leading problem analysis and determination for all storage related problems

·Ensure all production storage setup are maintain according to CITI standard

·Ensure all storage sub-system deliver acceptable and consistence performance

·Responsible for proper storage provisioning, tracking and capacity planning to maintain a sustainable production environment

·Perform system performance monitoring and tuning and systems configuration

·In conjunction with data processing operations and audit guidelines, develop procedures and standards for operations personnel

·Support various CITI internal self assessments on audit, compliance and Risk Control

·At least 10 years of working experience on Mainframe with good Storage Management and MVS skill

·At least 5 years of experience leading team of technical support

·

Bachelors degree (Computer Science related) or other but with experience in IT

·

Good problem identification and problem solving skills

·Ability to work under pressure

·Required to lead a 24x7 production support team and candidates will have to work evenings and weekends when required.

Primary Location: APAC/Japan-SGP-Singapore-Singapore]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-SGP-SINGAPORE-SINGA-Mainframe-Storage-Unit-Head-Job/627077/6270776270772009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-SGP-Singapore-Singapore
Job Purpose:

The Compliance Technology team requires an experienced Senior Business Analyst to work on a new strategic EMEA Anti Monetary Laundering (AML) surveillance system. Work will involve interaction with several technology groups, together with business and operations areas. The individual will gain a detailed understanding of the AML Mantas product being utilised. They will need to perform analysis of target data to identify and resolve data issues that impact the effectiveness of the AML solution/product. In order to deliver these projects, the successful candidate will need excellent analytical skills and the ability to quickly learn the data flows and structures within Citi. They will need drive and commitment to co-ordinate work effort to achieve required project objectives.

The candidate will report directly to the Project Manager within Compliance Technology, and will specialize in AML/other Compliance related projects within the team.

Job Background/context:

The Compliance Department provides an independent control function to ensure that all business activities comply with Regulatory requirements. This includes Anti-Money Laundering, Trade Monitoring and Surveillance, and Regulatory reporting to external organizations.

Compliance Technology is responsible for compliance related systems development and support across all businesses. The Mantas vendor product will be utilized for generating AML alerts to be monitored by central operations hub and local in-country resources. New strategic compliance/AML programs have been initiated to develop and deliver consistent AML monitoring across Citi. Work will include analysis and mapping of data, and delivery to a centralized AML monitoring system (using Mantas).

There are numerous other significant Compliance-related development projects underway or planned, some of which are global in scope and some of which are specific to the EMEA region, and an experienced Technology Project Manager is required to coordinate and deliver required solutions to Client satisfaction.

The successful candidate must be able to operate at a high level but also understand the complex business processes and applications environment at detail level.

Key Responsibilities:

· Understand business data and required data structures across the technology systems

· Review data quality in support of configuration and performance testing of the Mantas AML solution

· Use analytical skills to identify how business requirements can be implemented

· Coordinate/Manage AML Project activities involving multiple technology teams, and help coordinate activities of AML technology team

· Gain an in-depth knowledge of the Mantas product to thoroughly understand the interaction between data mart and other system components

· Assist with troubleshooting and issue resolution

· Manage the communication of data requirements through the development life-cycle and provide an assessment of the viability of executing required AML scenarios

· Communicate effectively with the appropriate business areas and management

· Establish strong working relationships in order to coordinate changes across different business areas

· Plan and keep track of project deliverables; identify issues and take steps to mitigate them

· Assist the Project Manager in team and system management activities

· Provide ongoing support after implementation, whilst working on new enhancements and additional phases.

Key Relationships:

· Report to the Compliance Technology Project Manager

· Work closely with the GTS business and operations area covering AML monitoring

· Work with other technology areas including: Global Information Warehouse, systems providing the source data across EMEA.

· Work with Mantas technology consultants to gain a detailed systems understanding of the product

Development Value:

· Excellent opportunity to work on significant key initiative work in Compliance Technology and to increase knowledge base covering different business areas

· The position will enable the person to work closely with a number of different Citi business and technology areas

· They will be able to demonstrate strong business and systems analysis, and system life-cycle experience. This will be key to the successful delivery of required projects. The successful candidate will have the opportunity to challenge existing processes and to identify improvements.

Knowledge/Experience:

· Exceptional and verbal communication skills

· Ability to convey technical functionality to a non-technical audience

· Proven experience of understanding large complex systems

· Good systems/Business Analyst and project coordination skills

· Experience gathering requirements and translating business needs into technical requirements

· Detailed understanding of database modeling and data warehousing principles

· Work experience on AML/KYC applications

· Working experience and business knowledge in Consumer/Corporate Banking.

Skills:

· Databases : Good relational database experience, e.g. Oracle, Sybase, SQLServer. Oracle., Access DB, Spreadsheet macros

· SQL: Good SQL knowledge and other standard database query tools

· Mantas product / other AML experience useful

· Other (useful to have some of the following):

· AML experience, Mantas product

· Analytic Tools / Statistical Analysis / SAS

· Working knowledge of software engineering disciplines and technologies: e.g. C , Java, HTML, Experience of data mining products, UNIX

Qualifications:

Technical or business related degree

Competencies:

· Data / Systems Analysis skills

· Project Leadership skills

· Good teamwork skills

· Excellent communication skills

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-IT-Business-Senior-Analyst-Job/627080/6270806270802009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
Job Purpose:

To successfully support the deployment, configuration and tuning of the Mantas AML and Quickscreens solution within the EMEA region.

Responsible for working with the Compliance business users to define the business objectives, assist in the selection of relevant scenarios and provide subject matter expertise for configuration and tuning of the application to produce quality alerts.

Job Background/context:

There is a huge spotlight on anti money laundering and the need to monitor daily transactions.

We are looking for someone to implement off-the-shelf applications - MANTAS and Quickscreens - which are used within the financial industry to monitor such transactions.

The person will be a self-starter, have the ability to learn quickly and be able to liaise with various other technology groups and compliance groups within the EMEA region to configure and implement the applications.

Key Responsibilities:

· Develop in-depth knowledge of AML behaviour detection as it applies to the banking industry.

· Understand Compliance business needs and Mantas and Quickscreens product data requirements.

· Assist in selecting Mantas AML scenarios to satisfy Compliance business objectives.

· Ensure the business user has a thorough understanding of Mantas and Quickscreens product functionality.

· Develop and document procedures for ensuring consistency in the scenario optimization process across all Mantas AML project implementations.

Development Value:

· Understand the AML business process.

· Exposure to different AML business groups in EMEA countries.

· Citi is a large and diverse organisation and as such there are opportunities to work with many other cultures and to learn many different ways of working to the same goal.

· Exposure to controls and compliance is a crucial part of the role.

· Develop technical skills as used in the Mantas and Quickscreens product lines, e.g. Informatica (ETL), Oracle DB, Webservers etc.

Knowledge/Experience:

· Knowledge of basic financial accounting principles and financial products.

· Knowledge and experience of Software Development Life Cycles.

Skills:

· Extensive experience with SQL and other standard database query tools.

· Knowledge of predictive, statistical, or mathematical modelling, and data mining methods including decision trees, association rules, clustering, regression methods, neural nets.

· AML Product experience e.g. Mantas useful

· Experience with database modelling and data warehousing principles, and significant knowledge of relational databases such as Oracle.

· Experience with MS Windows / NT and Unix operating systems

· Experience in developing and maintaining Shell Scripts.

Qualifications:

· Degree in a Computing or Mathematical discipline preferred.

Competencies:

· Excellent interpersonal, written, and verbal communication skills.

· Ability to convey technical functionality to a non-technical audience.

· Mature, self-starting, self-motivating, and capable of making decisions independently

· A team player.

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Application-Support-Senior-Analyst-Job/627081/6270816270812009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
Job Purpose:

To provide day to day sourcing support activities to EMEA Procurement group and end users including, but not limited to: RFP/RFQ support, contract management, vendor selection and negotiation

Job Background/context:

Reports to COE Team Lead

Key Responsibilities:

· Prepare & facilitate contract approvals, renewals and extensions

· Obtain quotations from vendors

· Liaise with vendors, commodity managers and internal customers

· Adhere to department service levels agreements & Citi procurement procedures

· Provide support and advise to end user and vendors on products, purchase orders and invoices

· Negotiate with suppliers to obtain best pricing

· Prepare, organise & setup e-sourcing activities

· Facilitate the preparation, issue and monitor of NDA's, RFPs and RFI

Development Value:

· Opportunity to work on various procurement projects

· Ability to apply for Internal promotion opportunities

· Opportunity to develop procurement and negotiation skills

· Working with Citigroup business and people across the globe

Knowledge/Experience:

· Buying or procurement experience required

· P2P experience would also be an advantage but not essential

· Knowledge of Oracle systems

· Experience in training others an advantage

· Excellent knowledge of English

· Contract management experience

Skills:

· 2 Years office experience

· MS Office & Excel

· Visio

· Excellent communication skills

· Negotiation skills

· Methodical

Competencies

· Multi-tasking

· Ability to prioritise

· Team Work

· Excellent communication skills

· Problem Solver

· Self motivated

· Flexible

· Ability to deal with matrix reporting lines

Primary Location: EMEA-HUN-BU-Budapest]]>http://citigroup.jobs2web.com/job/EMEA-HUN-BU-BUDAPEST-Tactical-Sourcing-Support-Polish-speaking-Job/626315/6263156263152009-12-20Citigroupfull-timeUSDstarting0BSEMEA-HUN-BU-Budapest
·Process new account opening and account maintenance for all business groups in ICG

·Review and verify account documentation according to global and local requirements/guidelines

·Communicate documentation discrepancies and requirements clearly to internal partners and/or external clients from different countries

·Provide guidance to internal partners and/or external clients to resolve documentation discrepancies on a timely and proactive manner; liaise with Compliance and Legal if necessary

·Liaise with Regional Hub in Singapore and Malaysia on cross-border account requests

·Upload and authorize documents in system for record retention and back-end processing

·Work closely with service provider in Shanghai to ensure account records are created/updated properly

·Update account opening status in a timely manner and take ownership to follow up with respective parties

·Participate in system UAT, usually on weekends

·Lead a small team (2-3 people) to deliver high quality account services (for the Mgr/AVP role)

·Bachelor Degree/High Dip or equivalent

·3-5 years banking experience, preferably in account opening or relating to documentation

·Good interpersonal skills and able to interact with people from various countries

·Good written and spoken English

·Proficient in computer and Office applications (e.g. Excel, Word)

·Detail-oriented with strong control and compliance sense

·Team player, ability to multi-task and work under pressure

·Experience in handling cross border clients or securities/funds clients a plus

Primary Location: APAC/Japan-HKG-Hong Kong-Hong Kong]]>http://citigroup.jobs2web.com/job/APAC-JAPAN-HKG-HONG-KONG-HONG-Documentation-Officer-Job/626318/6263186263182009-12-20Citigroupfull-timeUSDstarting0BSAPAC/Japan-HKG-Hong Kong-Hong Kong
CitiFinancial Branch network provides community-based lending services such as bill consolidation, debt refinancing, sales financing, home equity, home improvement, and other personal loans primarily through a branch network of approximately 2,300 offices in the US and Canada. We employ nearly 12,000 people and serve over 3 million accounts.

Branch Manager develops new business, retains customers, and manages the loan portfolio. Key responsibilities include developing new sources of business, providing knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account problems, and servicing accounts. The Branch Manager also manages human resources, establishes production goals, optimizes profitability and controls operating expenses.

The minimum qualifications for this position include:

College Degree (BS/BA with coursework in Business preferred) or equivalent work experience.

Directly related work experience in: three to five years of sales & finance experience (consumer finance industry preferred); or one year previous management experience.

Must be able to demonstrate effective verbal, written and listening skills.

The ability to work as a member of a team and work directly with people in a sales capacity.

Train, develop and motivate staff.

Familiarity with PC-like hardware/software, including PC, keyboard, and mouse.

Meet all state specific mandatory licensing, certification, training, or other requirements.

Work flexible hours in a fast-paced environment and manage multiple priorities.

Basic knowledge of accounting helpful.

External applicants selected for interview will be required to complete an employment application to include education and employment history.

Primary Location: NAM-CAN-BC-Fort St. John]]>http://citigroup.jobs2web.com/job/NAM-CAN-BC-FORT-ST.-JOHN-Relief-Branch-Manager-Fort-St-John-Job/627055/6270556270552009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-BC-Fort St. John
CitiFinancial Branch network provides community-based lending services such as bill consolidation, debt refinancing, sales financing, home equity, home improvement, and other personal loans primarily through a branch network of approximately 2,300 offices in the US and Canada. We employ nearly 12,000 people and serve over 3 million accounts.

The Branch Account Executive 1 is an entry level position. Key responsibilities include educating employees on techniques of selling loans and insurance products; ensuring paperwork for loan applications are complete and correct; working delinquent accounts, scheduling loan closings, processing transactions affecting customer accounts; processing loan applications; performing administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and servicing accounts.

The minimum qualifications for this position include:

High school diploma or equivalent.

1-2 years of directly related sales experience preferred.

Effective communication skills that demonstrate the ability to work directly with people in a customer service capacity.

Familiarity with PC-like hardware/software, including use of PC keyboard and mouse.

Must be able to work flexible hours.

Basic knowledge of accounting is helpful.

External applicants selected for interview will be required to complete an employment application to include education and employment history.

Primary Location: NAM-CAN-YT-Whitehorse]]>http://citigroup.jobs2web.com/job/NAM-CAN-YT-WHITEHORSE-Citifinancial-Branch-Account-Executive-1-Canada-ACE-Whitehorse-Job/627058/6270586270582009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-YT-Whitehorse
Training to start Nov. 23rd

As a Citi Collections Representative you'll spend your day talking with customers over the phone reminding them about late or missed payments helping them find ways to arrange their finances and setting up payment solutions to help them get back on track. Every call is an opportunity for you to use your negotiating and relationship building skills to partner with customers and help them problem solve

Job Description: :

Contact card members whose accounts are severely past due to negotiate payment arrangements in effort to prevent write-off and normalize account.

· Manage assigned portfolio of accounts in effort to stabilize roll back delinquency.

· Prepare Customer Assistance Program forms in accordance with company guidelines and present for approval.

· Responsible to follow all company and departmental policies and procedures.

· Utilize collection systems to perform collection activities such as Inbound and Outbound Dialer and/or manual calls.

· When applicable, responsible to notify the Collection Unit Manager, or the appropriate delegation of problem accounts with a recommended course of action.

· Respond to a variety of telephone inquiries and educate customers in order to negotiate and secure payment arrangements.

· Responsible to accurately update collection records in a timely manner.

· Act as a resource for Collections Management by assuming other duties as assigned.

Dept Hours 8 am to 10 pm Monday to Sunday.

Schedule will include primarily afternoons 2pm to 10pm and a rotating weekend
Shift - .

Mandatory training will be for 4 weeks 9:00 am to 5:00 pm Monday to Friday.

Compensation and Benefits:

Competitive Salary

Monthly Incentive Program based on Performance

Fully Paid Training

French/English Language/Shift/Weekend Premium Pay

Flexible Benefit Plan

Free Parking

On site Gym and Cafeteria

Steady Schedule

.....and much more.

· Must be fluent in speaking\reading both French and English

· 1 - 2 years prior experience in Credit and or Collections

· Previous experience in the call center industry an asset

· Demonstrated excellent communication skills (oral and written), basic math and strong problem solving and negotiation skills

· Courteous, considerate and professional telephone skills with the ability to handle difficult/irate customers

· Energetic, focused and detail oriented with the ability to work proactively as part of a team

· Personably accountable and determined to succeed

· Ability to remain focused and positive in the face of adversity

· Demonstrated ability to multi-task and prioritize work

· Demonstrated ability to utilize PC applications and multiple account management systems

Primary Location: NAM-CAN-ON-Mississauga]]>http://citigroup.jobs2web.com/job/NAM-CAN-ON-MISSISSAUGA-Bilingual-French-English-Customer-Service-Collections-Rep-Nov.16th,-Job/627065/6270656270652009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-ON-Mississauga
Job Purpose:

To support the Head of Wholesale Cards EMEA working in a dedicated EMEA Team (based in London) supporting both the EMEA (& Global) wholesale commercial card business as a product manager involved in all aspects of data solutions including Web based applications, clients data (data files and file delivery) thru to enhanced data solutions and new system feature functionality.

The Project Manager will take a lead and manage various strategic initiatives in the of areas of designing and developing new/ existing commercial cards processing systems, processes and infrastructure focused on EMEA Region working in alignment with Global Commercial Cards strategic direction and global payments strategy.

Job Background/context:

Citigroup® Global Transaction Services (GTS) is a leading provider of cash management, trade, securities and fund services to financial institutions and corporate clients around the world. With a global network spanning 120 countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.

Global Transaction Services (GTS) offers a broad range of cash management, treasury, trade, custody, clearing, fund administration, securities financing, depositary receipt, and agency and trust services. Our global platform is unique in the industry for its reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, web-based tools to effectively manage their securities portfolios, financial positions, working capital and supply chain around the world. Combined with a worldwide network of dedicated and experienced transaction services professionals, Global Transaction Services is well suited to serve clients anywhere they do business.

Citibank Commercial Cards is uniquely positioned to deliver VISA and MasterCard programmes in more than 42 countries to our corporate client base. Such a high-acceptance global expense payment solution, designed specifically for the needs of multi-national organisations, allows clients to streamline their expense and procurement processes. The data associated with each card transaction can be consolidated to provide a global picture of spend patterns and employee compliance.

Key Responsibilities:

Role of the Data Solutions Product Manager:

· Responsible for Commercial Cards Data Solutions in the EMEA Region and project manager for various capabilities initiatives and activities in progress

· Plans and manages various work stream and resources in complex / matrix organization

· Responsible for ensuring the projects and assignments are successfully completed on time and on budget

· Works with Commercial Cards Capabilities analysts to ensure the Commercial card products and solutions are in alignment with regional and global product capabilities strategic direction

· Works with Market/Brand to understand market needs, develop and document business requirements on behalf of the business

· Work with Ops, Implementation, Service and Technology in development of new feature functionality and processes to deliver an efficient and scalable process

· Identifies re-engineering opportunities by working closely with Customers, Brand, Ops, Service and Technology

· Ensure the customisation /development of features is consistent with the overall product strategy and maximizes the use of certain features and enhancements for other clients

· Review offerings of third party providers to enhance the current product capabilities

· Work with product team in leveraging the operational platforms to present the Commercial Cards business with a robust, flexible, scalable, cost effective operational environment

The Product Manager will have the following day-to-day responsibilities:

· Take lead role in end-to-end planning, execution and management of Commercial card strategic initiatives and programs

· Works with Brand, Ops, Service and Technology to define, detail & priortorise business requirements

· Work closely with Product Sales as/ when required to support and secure new (& existing) business

· Maintains tracking of project documentation, issues lists, call reports and other documentations as required

· Identifies current service gaps for elimination. Works with Ops, Vendor Management, Client delivery and Technology to re-design processes for cost efficiency & prioritorise requirements.

· Ensures integrated plans exist in Ops & Help Desk to support the 'live' operation of these initiatives

· Oversees the System Lifecycle Development Cycle (SDLC) Process. Writes, reviews and sign offs on Business Requirement Documents. Review designs and guide the Testing Team to ensure quality deliverables/work products

· Prioritizes & makes trade offs with Brand, Ops, Service and Technology to meet the collective business objectives

· Model and analysis processing and feature options

· Managing & maintaining the various commercial cards tech product suite of internet web based client solutions including on line applications, statements and maintenance as well card management & reporting tools. This includes becoming the subject matter expert (SME) in each of these applications, owning & maintaining all associated collaterals (including Product Sales & Training materials) related to each of our Web based applications

· Project managing & implementing the Lodge Product Strategy for new and existing customers & managing the Agency Alliances with our Product colleagues as required

· Support all ongoing Lodge Product initiatives

· Support new and existing clients in all their data requirements (data file & file delivery), suggesting & implementing viable solutions to meet their business needs/ goals

Development Value:

· Development of the Product side of the commercial card business

· Identify & grow project management experience & key coaching managing & priortorising multi-tasks

· Investment will be provided to develop the prospective candidate into an industry professional

Knowledge/Experience:

· Industry knowledge is preferred - either credit/charge cards or travel industry

· Knowledge or understanding of Agency booking systems (preferable)

· Experience of expense management processes also an advantage. Purchasing and/or e-Procurement experience (also preferred)

· Evidence of client-focused work must be shown

· Previous work in agency/ travel industry desired, but not essential

· Knowledge and experience with data and interfaces and reporting related to commercial cards or related payment/transaction products (preferred)

· Commercial cards related experience in Information products and services especially with online systems and tools for management of commercial cards programs like Card Management, transaction management, reporting, etc (preferred)

Skills:

· Presentation Skills - we are looking for an individual who is confident presenting to both small and large groups of people - often senior management within the client's organisation

· Project Management - we require an individual who has an eye for detail, can co-ordinate multiple teams to meet the project objectives and have strong project management skills. Requires strong product management skills, familiarity with card processing system infrastructure, and tools and business processes (desired)

· Strong PC Skills - ability to deliver user training on web-based systems & ability to maintain various types of documentation in many different media Eg: Word, Excel etc

· Analytical & Well Organised - able to multi-task effectively and work well under pressure

· Multi Language Beneficial - but not essential

· Good analytical and business skills and strong desire to learn new products

· Excellent interpersonal, communication skills and teamwork

Competencies:

· Excellent communication skills and response and objection handling

· Organisation skills must be strong - the prospective individual must be able to travel and proactively organise workload

· Ability to communicate clearly and precisely at all levels both internally & externally both verbally and written

· Ability to work as part of a strong team as well as on their own

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Product-Manager-Data-Solutions-Wholesale-Cards-Job/627910/6279106279102009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
Job Purpose:

The FX Options Technology team requires experienced developers to deliver a number of high priority projects for the Fixed Income Sales & Trading division of the Citigroup Corporate and Investment Bank.

Job Background/context:

The FX Options technology team develops and supports the technology solutions for a global client base within Citigroup.

The main FX Options trading application - Simpliciti - is deployed in over 40 branches worldwide, spanning five continents, and used by over a thousand people.

The Technology team is growing significantly in 2009/2010 in order to deliver a number of new business initiatives, and requires experienced and dynamic analyst programmers to spearhead these initiatives.

Key Responsibilities:

· Analyse, Design, Develop, and Test enhancements for the Simpliciti Risk Management Program.

· Support the various branch business groups and external systems during the UAT phase of the rollouts.

· Analyse and implement bugfixes and improvements to the system.

· Perform all other tasks relevant to the role as instructed by the Project Leader.

Development Value:

This role offers excellent opportunity to understand the business functions and processes of FX Options sales and trading, as well as C#, Grid, Gemfire, OLAP and related technologies.
Knowledge/Experience:

The successful candidate will:

· Have at least 6 years of relevant development experience.

· Have good knowledge of derivatives trading systems - preferably FX Options - backed by experience.

· Be a team player with good communication skills and the ability to discuss issues and arrive at consensus. Should be able to work effectively in multi-disciplinary teams.

· Be able to work with low levels of supervision.

· Have experience of testing real-time, mission critical systems.

Skills:

Essential:

· Excellent C , C#, and .NET skills.

· Some background in Gemfire,OLAP and Databases.

· Very good all-round technology skills.

Qualifications:

A good academic background, with at least an Under-graduate degree, preferably in a Technical or Business related subject.

Competencies

· Initiative

· Drive and Determination

· Influencing skills/persuasiveness

· Planning and Organising

· Good communication skills

· Teamwork skills

· Aptitude to learn new technologies

Primary Location: EMEA-GBR-ENG-London]]>http://citigroup.jobs2web.com/job/EMEA-GBR-ENG-LONDON-Application-Development-Senior-Programmer-Analyst-Job/627912/6279126279122009-12-20Citigroupfull-timeUSDstarting0BSEMEA-GBR-ENG-London
The Risk Manager is responsible for providing support on credit, market operational and liquidity risk to the Chief Risk Officer of Citibank Canada, by working closely with partners within a global team to execute various risk project initiatives. The Risk Manager will work on highly visible strategic projects which include, but are not restricted to: BASEL II, Risk Process Re-engineering, Finance and Risk Reconciliation, Data Quality and Integration, and Risk Reporting and Standardization.

Key Responsibilities:

·Analyze OSFI regulatory documentation and translate into process, data and reporting requirements,

·Perform gap analysis against those requirements, work with risk management and product control to develop Corrective Action Plans to meet requirements,

·Work with Risk Systems and project managers to specify system enhancements to meet those requirements,

·Support the Citibank Canada Risk Committee with ad hoc analysis and follow ups,

·Provide risk subject matter expertise to Citibank Canada senior management

·Structure solutions to risk monitoring and reporting issues

·Develop professional presentations for Senior Management that articulate current and future state vision for standardizing risk reporting, improving data quality, and improving risk processes.

The Risk Manager will also be responsible for working on all facets of Citibank Canada Risk programs, which includes but is not limited to: preparing business documentation that demonstrates analysis, elaborates functional details, project plan, and preparing presentations; actively participate and provide leadership in driving business solutions for identified gaps; and be flexible to work as a leader or a trench worker as the situation demands.

·MBA or equivalent and 6 to 8 years of financial service experience, with relevant experience in supporting risk organization for 3 to 4 years. The ideal candidate would have worked in middle-office / back-office areas of the bank.

·A good grasp on risk processes, risk conventions, and risk management for corporate banking. The successful candidate will have extensive experience in at-least one of the following risk functions: Credit Risk, Market Risk, Operational Risk, or Liquidity Risk.

·Knowledge of key risk concepts such as VaR, Limits, Counterparty Ratings, Facilities, etc. with expertise in at least one.

·Excellent communication and presentation skills, with an ability to provide superior PowerPoint and Excel presentations to articulate alternatives and recommend solutions to senior management.

·The successful candidate should be able to demonstrate past successes, and presentation abilities on current vs. future states.

·Previous experience leading requirements gathering, analysis, execution, and quality testing of technology solutions. Ability to demonstrate previous artifacts such as Requirements Document, UAT Plans, Meeting Organization Abilities, Issue Tracking worksheets, etc.

·Superior analytical capabilities utilizing Access Database, Excel VBA functions.

·Knowledge of Data Warehousing, reporting, and database utilities and technologies concepts are a definite asset.

We thank all candidates for their interest, however, only those candidates under consideration will be contacted. Citibank Canada is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Primary Location: NAM-CAN-ON-Toronto]]>http://citigroup.jobs2web.com/job/NAM-CAN-ON-TORONTO-Risk-Manager-Job/627935/6279356279352009-12-20Citigroupfull-timeUSDstarting0BSNAM-CAN-ON-Toronto
Job Purpose:

The main function of the position is to provide day-to-day support of the systems used by the European Fixed Income Middle Office

The role is to provide 1 st and 2 nd level Application Support services to applications that are critical to our Global Sales and Middle Office businesses. The Development teams are based in London, New York and Shanghai.

Specific responsibilities include:

· Maintain and support applications and their operating environments

· Ensure the availability of applications for the client and assist in problem management and resolution

· Ensure technology management policies are adhered to; may provide technical solutions on application problems

· Oversee testing of changes to applications and their operating environment

· Setting up and managing a support team in Europe

This Role is viewed as being a mixture of hands-on technical and management role.

Job background/context:

The position is physically located in London. This role will report into the European Risk Treasury and Middle office technology, who is also based in London.

The role requires interaction with application development, infrastructure and diverse business groups. There is a strong emphasis on working in partnership with disparate teams in support of a common goal.

The candidate must be able to work independently and must be prepared to work the hours necessary to support the businesses demands. The role demands a requirement to oversee staffs that are required to work with a
Shift - pattern used to support the business over a 24x7 period

Key Responsibilities:

· Ensure the Application Support Teams complete all required First and Second Line support activities, regardless of location.

· Building and maintaining excellent relationships across Business, Development and TI groups.

· Ensure adherence to policies and standards for Change Management and Problem Management.

· Ensure all issues are escalated/documented according to Citigroup Information Technology Management Policies.

· Regular reporting to the Production Support Management and Global Credit Development Manager, providing trends, analysis, staff issues/performance and Business Critical issues.

· Ensure application and services are available as per the agreed Service Level Agreements.

· Oversee support requirements and involvement in all projects that impact the production platforms.

· Ensure adherence to audit recommendations trough proactive management.

· Ensure availability and regular testing of Disaster Recovery systems.

· Manage the process of introducing new applications to the production support area.

· Ensure production support does not exceed it's budgeted funding and where exceptions occur ensure justification is in place.

· Develop a partnership between the Support and Development teams to ensure first and second level support activities are completed successfully and consistently to high standard

· To work proactively and cooperatively to increase the capabilities of the support team

Knowledge/Experience:

· Detailed Knowledge of the financial industry and the technology environment in relation to Fixed Income markets is mandatory.

· Proven experience of management practices including objectives setting, development planning and leadership on a global basis are essential.

· Knowledge of Bond, Credit and Rates Market flows will be very important for the job

· Knowledge of Support and Development lifecycles
<