Description:

As directed by the Bankruptcy Director, the Supervisor is responsible for the servicing of all assigned accounts within the group of assigned employees, this will include monitoring of workflow, litigation and attorney time lines. The Supervisor is responsible for mentoring team members through training, identifying coaching opportunities and providing motivational tools through positive, constructive feedback. Additionally, the Supervisor is expected to assist management in the generation and successful achievement of monthly production goals. Additionally, the Supervisor is required to monitor the quality of production through assisting management with spot check reviews and plan of action for improvement. The Supervisor is expected to have a solid foundation in all in-house procedures, web systems, and the software applications commonly used such as but not limited to: Access, Excel, Word, VendorScape, Cognos, OSA, etc. Finally, the Supervisor is also responsible for other duties as assigned by Management.

The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.

Specifications / Qualifications:
High school diploma or equivalent required. Prior management experience is required. Clear understanding of Bankruptcy processes and procedures from a Banking standpoint. Additionally, must be familiar with an inbound call team and the ability to manage to an abandonment rate.

***No relocation available.***

Profile:

Job Function Operations
Location Coppell, TX, US


Employee Status - Full-time

Education Level - High School Graduate or Equivalent

Shift - Day Job

Employee Type - Regular

Exempt Status - Exempt

Travel - Yes, 10 % of the Time