Collections Risk Strategy and MIS Manager Job

Collections Risk Strategy and MIS Manager

This is a very specialized position that requires extensive system knowledge as well as Fraud policy and strategy experience. The position will lead the Central America Credit Systems Fraud convergence AND Policy Implementation This position will also participate in managing the migration of in- country fraud systems to the newest state of the art fraud control systems available in the market.

The main objective of the position is to ensure that each Citi Business has the elements in place to prevent and detect fraud that originates both externally and internally. This position will drive strategic Credit and Risk initiatives and play a key role in Authorizations and Fraud Management systems enhancements, convergences and implementations that reduce risk and therefore minimizing portfolio Net Fraud Losses (NFL). This position will partner with cross-functional teams to ensure that new or modifications to products, policies, processes, channels and systems do not increase business fraud risk and are adequate for foreseeable threats and trends. The scope covers Fraud Management for Cards, Retail Banking and Merchant Acquiring business for the CENTRAL AMERICA project.

MAJOR ACTIVITIES:

· Maintains an adequate level of fraud losses by creating and leading specific initiatives in areas such as Fraud Prevention, Detection, Measurement, Recovery, and Deterrence

· Lead implementations and enhancements in any system platform related to Credit and Risk focusing primarily in Authorizations and Fraud Management

· Partner with Credit Operations and other business units, identifying process improvements and making the necessary recommendations

· Liaise with Business Managers to ensure each product/new product is assessed and records fraud risks, controls and threat mitigation

· Review new automated systems and channels used to deliver products and services assessing the fraud risk and making the necessary recommendations

· Ensure that the adequate infra-structure (dashboards, systems, etc) is in place to properly manage Fraud and authorizations strategies

· Assure compliance with Global Fraud Management Minimum Standards and Global Consumer Credit and Fraud Risk Policies

· Perform all other duties as assigned.

· BA, BS, BSF or similar

· Strong technical, project management and communications skills (written and verbal).

Management Skills:

This candidate must be capable of indirect and direct management of processes and people with the ability to complete complex projects across a matrixes organization with an eye on timelines. This candidate will possess strong people management, project management, interpersonal, organizational and communication skills (written and verbal). Must be a team player, very self-motivated with high energy, and able to manage and prioritize workload with minimal supervision.

Functional Skills:

This person will also have strong technical and analytical skills, very good follow-through on problem resolution and attention to details and demonstrate the ability to extract and synthesize data, determine trends and make recommendations based on facts and data. This candidate will need to effectively communicate with many levels of senior management throughout the credit and business organization.

Other Skills:

Experience in Fraud Risk Management of 3 years, with 2 years in one of the following areas: Credit Cards Technology or Credit Card Operations.

The ideal candidate must have deep understanding of Credit Cards systems and Consumer Business experience of 5 years. Experience in Merchant Acquiring business is a plus. Bilingual English / Spanish skills preferred.

Primary Location: Fort Lauderdale, FL, US

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami
Job Segments: Accounts Receivable, Call Center, Finance, Management, Manager, Risk Management