http://citigroup.jobs2web.com/go/Florida-Bilingual-Customer-Service-Jobs/8222/ View Florida Bilingual Customer Service Jobs at Citi Tue, 09 Feb 2010 21:02:26 GMT en-us /view/client/citigroup/images/CitiLGID1.gif http://citigroup.jobs2web.com/go/Florida-Bilingual-Customer-Service-Jobs/8222/ 720
Major responsibilities:

· MIS Support: Provide MIS support to the business and to cross-functional projects including vintage analysis, portfolio analysis, initiatives tracking, Quality of Incoming Applications for New Accounts, Exceller Queues pending items, and Rate Negotiation Approvals to develop performance management activities for operations and sales units. Support different areas of the business with ad-hoc analysis and reports.

· One-Step-Resolution : ensure that incoming requests from in-country Helpdesks and US branches are prioritized, escalated and managed according to established policies and procedures, business and regulatory and any and all exceptions follow established guidelines. Channel all applicable transaction requests and complaints to the appropriate areas within Operations and Client Service. Track all exceptions previously approved by sales managers in Exceller. Ensure such exceptions are processed with priority by Operations

· Communications Support : provide continuous communications support on IPB/GEB products and services, status on inquiries, Operational procedures, Compliance AML, Account Opening and ensure the most current information is disseminated across all countries and US Sales offices as applicable. Schedule monthly conference calls with designated countries or US branches to provide an opened communication channel to identify opportunities for new initiatives or process improvements within the business

· Training : Assist Sales Support Managers in identifying training opportunities and delivering sessions to the sales force and country helpdesks personnel related to products and services or business systems (i.e. CitiDocs, CWS, Exceller, CBOL, CitiSmart, ECDD, and CRM tools).

· Code Management: Support the business' channel and RO coding process for all IPB markets to ensure accuracy of banker and broker client assignments.

· Able to design, propose, follow up, an implement new initiatives or process improvement opportunities identified.

· Perform other activities as assigned.

· Bachelor Degree: Finance, Decision Sciences, Economics, Statistics, or equivalent experience

· Bilingual: English and Spanish

· Ability to use Microsoft tool suite (Word, Access, PowerPoint), advanced use of MS Excel; mid-advance use of access is a plus.

· Knowledge of IPB products, services and operational procedures preferred

· Knowledge of MIS and basic data base modeling

· Knowledge of all IPB processing and non-processing systems ( CitiSmart/CWS, Exceller, CitiDocs, ECDD, CBOL) preferred.

· Working knowledge of basic business statistics

· Working knowledge of the retail banking or retail investments business is a plus

· Strong organizational skills and detailed oriented

· Excellent verbal/written communication skills (positive feedback, active listening, resolving breakdowns)

· Ability to multi-tasking in a fast paced environment.

· Strong customer service orientation (customer service experience with internal/external clients a plus).

Primary Location: Tampa, FL, US]]> http://citigroup.jobs2web.com/job/Sales-26-MIS-Support-Officer-Job/672903/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://citigroup.jobs2web.com/job/Sales-26-MIS-Support-Officer-Job/672903/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Client Research Analysts are primarily responsible for the case management, research and resolution of account problems and/or client inquiries in accordance with bank processes, procedures, and regulatory guidelines. The analyst has total service responsibility to Customers, Customer Service, Account Officers, branches, network representatives and Operations for resolution of any inquiries or issues pertaining to a customer transaction. Also, Client Research Analysts has the responsibility to identify root cause of investigations in an effort to improve current processes within respective areas, thus providing quality and timely service to our customers.

Key Responsibilities:

Analysis and assignment of incoming work.

Review and corrections of customer correspondence

Resolving investigations

Monitoring of queues

Escalation of repetitive investigations

Work in conjunction with Legal, Compliance, Client Experience, Operations, etc. when needed to resolve customer issues.

Special Projects - Ad Hoc requests received from Client Research Manager

Proper maintenance of investigation files
Perform all other duties as assigned.

Bachelor's Degree with 2-3 years experience (preferred) working in a customer service environment, proficient in English and Spanish, read, write, and speak. Investigations experience a plus. Experienced with back office processes including Funds Transfers and Account Opening. Ability to speak to external clients. Ability to work under pressure. Deadline driven, productivity driven.

· Analystical Skills (Assessment/Decision making/problem solving)

· Communication skills

· Bilingual - Spanish and English

· Flexibility/Orientation to Change

· Follow Up

· Interpersonal skills

· Quality Orientation/Attention to Detail

· Managing Work (Organization/ Prioritization Abilities/ Multi-task)

· Team-oriented/ Team player

Positive attitude, strong analytical skills, change promoters.

It is highly desirable the candidate has prior experience with one or more of the following systems: Citismart, CWS, e-mail, Citidocs, Exceller, Sign-Plus, Check-vision, Lotus Notes, NetXpro, SARA, SARC, SARK, DataPro, PRPC.

Primary Location: Tampa, FL, US]]> http://citigroup.jobs2web.com/job/TAMPA-Client-Research-Analyst-Job-FL-33601/695576/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://citigroup.jobs2web.com/job/TAMPA-Client-Research-Analyst-Job-FL-33601/695576/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Description::

The Sky Services SE position is designed to perform targeted sales activities for the Blue Affluent Customer Segment within IPB and GEB with the ultimate goal of maintaining and increasing their total relationship balance.

This role requires highly developed telephone customer interaction and sales skills. As sales executive, the candidate must be self-motivated, posses the ability to understand customer needs within each of the business segments IPB (International Personal Banking), and GEB (Global Executive Banking), with solid knowledge of product offerings. Functions are performed with a clear understanding of banking regulations, AML, and compliance requirements.

This is a telephone sales position with aggressive goals and sales objectives, and an attractive variable compensation plan commensurate with individual and team performance. As our customer base is Latin American and Global, language requirements include bilingual skills in Spanish and English, conversant in Portuguese desired.

The daily responsibilities of the Sky Services Sales Executive are:

· Clearly articulate IPB / GEB service offerings to all clients

·Manage daily contact ratios and sales opportunities for the IPB and GEB customer base (driven by sales campaigns)

·Meet or exceed goals and sales criteria by expanding client's product structure and generating new deposits to the bank.

· Key objectives:

- Increase assets under management by offering CDs, savings accounts, loans/lines of credit and credit cards.

- Build a referral base for cross selling opportunities to investments

- Ensure accuracy of all documentation and KYC requirements

- Drive client satisfaction by managing customer expectations and using appropriate resources and channels to present effective solutions to client's needs

- Make every conversation a sales conversation.

· Adhere to strict regulatory and compliance guidelines

·Support key initiatives/projects and incorporate into the sales process

Other Competencies:

· Candidate must have performed well in previous sales or sales-related functions, requiring direct customer contact demonstrating sharpened persuasive sales skills. Must enjoy a fast-paced environment, with targeted individual and team goals and objectives.

·Candidate must possess a positive attitude, and winning spirit. Must be articulate within the language requirements, and display a high degree of competency in communications, both oral and written.

·Candidate must display excellent people skills, a high degree of flexibility, and ability to work in a team.

·Must be a self-starter, self-driven - with highly developed organizational and time-management skills. Able to perform multiple functions with high-degree of accuracy; requiring minimal supervision.

·Must display ability to work with systems, prior experience in accessing customer service Profile:s, and databases a must.

·Must be flexible and adaptable to change.

·Bilingual in Spanish; conversant - using business terminology. (Minimum requirement, Bilingual, Trilingual, w/Portuguese, optimum.)

Qualifications:

·Bilingual; Spanish and English (oral and written) required, conversant in Portuguese desired

·Bachelor's Degree

·2-3 years experience in Sales and/or Customer Service with emphasis in banking or banking-related products preferred

·Proven track record in financial sales and service industry desired. Strong influencing and sales skills a must.

·Telephone sales/service skills.

Primary Location: Tampa, FL, US]]> http://citigroup.jobs2web.com/job/TAMPA-Sky-Banker-Direct-Services-Bilingual-Tampa-Job-FL-33601/662840/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://citigroup.jobs2web.com/job/TAMPA-Sky-Banker-Direct-Services-Bilingual-Tampa-Job-FL-33601/662840/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS