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Service Officers are the link between client facing activity and Citibank's global organization. It is the goal of the service organization to deliver Citibank's products and services to our clients in the most efficient and timely manner, while always abiding by every internal and governmental regulation.

·Process all client transactions and respond to all inquiries, from external and internal clients, efficiently and timely ensuring validation and proper execution of customer instructions.

·Product knowledge of Banking, Fiduciary, Credit and Investments a must.

·Support the Private Bankers by providing quality service to the clients always adhering to policies and legal requirements.

Stay abreast of all LATAM products and services

·Superior customer service and problem resolution skills. Must be detailed oriented, able to multitask efficiently, manage ambiguity, and work in a fast-paced environment.

·Excellent organizational skills, be able to communicate effectively (written/spoken), maintain and foster client relationships, build / leverage internal network with various product partners.

·Must be team oriented.

·Seeks process improvements and generates new ideas to streamline processes/transactions.

·Proficient in Windows and Microsoft Office applications

·Series 7 & 63 licensed

·Bilingual (Spanish or Portuguese) is required.

IDEAL SKILLS FOR POSITION: Organized, consistent, multi-tasking, team player

Primary Location: Miami, FL, US]]> http://citigroup.jobs2web.com/job/MIAMI-Service-Officer-Job-FL-33010/612122/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://citigroup.jobs2web.com/job/MIAMI-Service-Officer-Job-FL-33010/612122/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Major responsibilities:

· MIS Support: Provide MIS support to the business and to cross-functional projects including vintage analysis, portfolio analysis, initiatives tracking, Quality of Incoming Applications for New Accounts, Exceller Queues pending items, and Rate Negotiation Approvals to develop performance management activities for operations and sales units. Support different areas of the business with ad-hoc analysis and reports.

· One-Step-Resolution : ensure that incoming requests from in-country Helpdesks and US branches are prioritized, escalated and managed according to established policies and procedures, business and regulatory and any and all exceptions follow established guidelines. Channel all applicable transaction requests and complaints to the appropriate areas within Operations and Client Service. Track all exceptions previously approved by sales managers in Exceller. Ensure such exceptions are processed with priority by Operations

· Communications Support : provide continuous communications support on IPB/GEB products and services, status on inquiries, Operational procedures, Compliance AML, Account Opening and ensure the most current information is disseminated across all countries and US Sales offices as applicable. Schedule monthly conference calls with designated countries or US branches to provide an opened communication channel to identify opportunities for new initiatives or process improvements within the business

· Training : Assist Sales Support Managers in identifying training opportunities and delivering sessions to the sales force and country helpdesks personnel related to products and services or business systems (i.e. CitiDocs, CWS, Exceller, CBOL, CitiSmart, ECDD, and CRM tools).

· Code Management: Support the business' channel and RO coding process for all IPB markets to ensure accuracy of banker and broker client assignments.

· Able to design, propose, follow up, an implement new initiatives or process improvement opportunities identified.

· Perform other activities as assigned.

· Bachelor Degree: Finance, Decision Sciences, Economics, Statistics, or equivalent experience

· Bilingual: English and Spanish

· Ability to use Microsoft tool suite (Word, Access, PowerPoint), advanced use of MS Excel; mid-advance use of access is a plus.

· Knowledge of IPB products, services and operational procedures preferred

· Knowledge of MIS and basic data base modeling

· Knowledge of all IPB processing and non-processing systems ( CitiSmart/CWS, Exceller, CitiDocs, ECDD, CBOL) preferred.

· Working knowledge of basic business statistics

· Working knowledge of the retail banking or retail investments business is a plus

· Strong organizational skills and detailed oriented

· Excellent verbal/written communication skills (positive feedback, active listening, resolving breakdowns)

· Ability to multi-tasking in a fast paced environment.

· Strong customer service orientation (customer service experience with internal/external clients a plus).

Primary Location: Tampa, FL, US]]> http://citigroup.jobs2web.com/job/Sales-26-MIS-Support-Officer-Job/672903/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://citigroup.jobs2web.com/job/Sales-26-MIS-Support-Officer-Job/672903/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
This is a very specialized position that requires extensive system knowledge as well as Fraud policy and strategy experience. The position will lead the Central America Credit Systems Fraud convergence AND Policy Implementation This position will also participate in managing the migration of in- country fraud systems to the newest state of the art fraud control systems available in the market.

The main objective of the position is to ensure that each Citi Business has the elements in place to prevent and detect fraud that originates both externally and internally. This position will drive strategic Credit and Risk initiatives and play a key role in Authorizations and Fraud Management systems enhancements, convergences and implementations that reduce risk and therefore minimizing portfolio Net Fraud Losses (NFL). This position will partner with cross-functional teams to ensure that new or modifications to products, policies, processes, channels and systems do not increase business fraud risk and are adequate for foreseeable threats and trends. The scope covers Fraud Management for Cards, Retail Banking and Merchant Acquiring business for the CENTRAL AMERICA project.

MAJOR ACTIVITIES:

· Maintains an adequate level of fraud losses by creating and leading specific initiatives in areas such as Fraud Prevention, Detection, Measurement, Recovery, and Deterrence

· Lead implementations and enhancements in any system platform related to Credit and Risk focusing primarily in Authorizations and Fraud Management

· Partner with Credit Operations and other business units, identifying process improvements and making the necessary recommendations

· Liaise with Business Managers to ensure each product/new product is assessed and records fraud risks, controls and threat mitigation

· Review new automated systems and channels used to deliver products and services assessing the fraud risk and making the necessary recommendations

· Ensure that the adequate infra-structure (dashboards, systems, etc) is in place to properly manage Fraud and authorizations strategies

· Assure compliance with Global Fraud Management Minimum Standards and Global Consumer Credit and Fraud Risk Policies

· Perform all other duties as assigned.

· BA, BS, BSF or similar

· Strong technical, project management and communications skills (written and verbal).

Management Skills:

This candidate must be capable of indirect and direct management of processes and people with the ability to complete complex projects across a matrixes organization with an eye on timelines. This candidate will possess strong people management, project management, interpersonal, organizational and communication skills (written and verbal). Must be a team player, very self-motivated with high energy, and able to manage and prioritize workload with minimal supervision.

Functional Skills:

This person will also have strong technical and analytical skills, very good follow-through on problem resolution and attention to details and demonstrate the ability to extract and synthesize data, determine trends and make recommendations based on facts and data. This candidate will need to effectively communicate with many levels of senior management throughout the credit and business organization.

Other Skills:

Experience in Fraud Risk Management of 3 years, with 2 years in one of the following areas: Credit Cards Technology or Credit Card Operations.

The ideal candidate must have deep understanding of Credit Cards systems and Consumer Business experience of 5 years. Experience in Merchant Acquiring business is a plus. Bilingual English / Spanish skills preferred.

Primary Location: Fort Lauderdale, FL, US]]> http://citigroup.jobs2web.com/job/FORT-LAUDERDALE-Risk-Operations-Manager-Job-FL-33301/634652/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://citigroup.jobs2web.com/job/FORT-LAUDERDALE-Risk-Operations-Manager-Job-FL-33301/634652/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Description::

The Sky Services SE position is designed to perform targeted sales activities for the Blue Affluent Customer Segment within IPB and GEB with the ultimate goal of maintaining and increasing their total relationship balance.

This role requires highly developed telephone customer interaction and sales skills. As sales executive, the candidate must be self-motivated, posses the ability to understand customer needs within each of the business segments IPB (International Personal Banking), and GEB (Global Executive Banking), with solid knowledge of product offerings. Functions are performed with a clear understanding of banking regulations, AML, and compliance requirements.

This is a telephone sales position with aggressive goals and sales objectives, and an attractive variable compensation plan commensurate with individual and team performance. As our customer base is Latin American and Global, language requirements include bilingual skills in Spanish and English, conversant in Portuguese desired.

The daily responsibilities of the Sky Services Sales Executive are:

· Clearly articulate IPB / GEB service offerings to all clients

·Manage daily contact ratios and sales opportunities for the IPB and GEB customer base (driven by sales campaigns)

·Meet or exceed goals and sales criteria by expanding client's product structure and generating new deposits to the bank.

· Key objectives:

- Increase assets under management by offering CDs, savings accounts, loans/lines of credit and credit cards.

- Build a referral base for cross selling opportunities to investments

- Ensure accuracy of all documentation and KYC requirements

- Drive client satisfaction by managing customer expectations and using appropriate resources and channels to present effective solutions to client's needs

- Make every conversation a sales conversation.

· Adhere to strict regulatory and compliance guidelines

·Support key initiatives/projects and incorporate into the sales process

Other Competencies:

· Candidate must have performed well in previous sales or sales-related functions, requiring direct customer contact demonstrating sharpened persuasive sales skills. Must enjoy a fast-paced environment, with targeted individual and team goals and objectives.

·Candidate must possess a positive attitude, and winning spirit. Must be articulate within the language requirements, and display a high degree of competency in communications, both oral and written.

·Candidate must display excellent people skills, a high degree of flexibility, and ability to work in a team.

·Must be a self-starter, self-driven - with highly developed organizational and time-management skills. Able to perform multiple functions with high-degree of accuracy; requiring minimal supervision.

·Must display ability to work with systems, prior experience in accessing customer service Profile:s, and databases a must.

·Must be flexible and adaptable to change.

·Bilingual in Spanish; conversant - using business terminology. (Minimum requirement, Bilingual, Trilingual, w/Portuguese, optimum.)

Qualifications:

·Bilingual; Spanish and English (oral and written) required, conversant in Portuguese desired

·Bachelor's Degree

·2-3 years experience in Sales and/or Customer Service with emphasis in banking or banking-related products preferred

·Proven track record in financial sales and service industry desired. Strong influencing and sales skills a must.

·Telephone sales/service skills.

Primary Location: Tampa, FL, US]]> http://citigroup.jobs2web.com/job/TAMPA-Sky-Banker-Direct-Services-Bilingual-Tampa-Job-FL-33601/662840/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://citigroup.jobs2web.com/job/TAMPA-Sky-Banker-Direct-Services-Bilingual-Tampa-Job-FL-33601/662840/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS